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Ward A6

St Helier Hospital, Wrythe Lane, Carshalton, Surrey, SM5 1AA

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Access Guide

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Getting To The Hospital

  • By Road View
    • St Helier Hospital is located on Wrythe Lane to the north of Sutton. The postcode to use for the Sat-Nav is SM5 1AA. From the west, St Helier Hospital can be accessed via the A217 and the A297. From the east, St Helier Hospital can be accessed via West Street from the A232.
    • The car park for visitors and patients is located on the right side of the hospital. Charges apply for Blue Badge holders in this car park. Free additional parking bays for Blue Badge holders are located at the front of the hospital with a drop off point.
  • By Bus View
    • A number of bus routes serve St Helier Hospital: 151: Wallington - Sutton - Worcester Park (every 10 minutes peak) 157: Morden - Croydon - Crystal Palace (every 12 minutes peak) S1: Mitcham - Sutton - Banstead via Wrythe Lane (every 20 minutes peak) S4: Roundshaw - Wallington - Sutton - St Helier (every 30 minutes peak) 154: Morden - Sutton - West Croydon (every 12 minutes peak) 164: Sutton - Morden – Wimbledon (every 10 minutes peak) 280: Belmont - Mitcham – Wimbledon (every 10 minutes peak) Bus numbers 151, 157, S1 and S4 stop directly outside the hospital. All other buses stop at the Rosehill roundabout, a ten minute walk from the hospital. To travel by bus from Epsom Hospital to St Helier Hospital, you can take the 293 from Epsom Hospital to Morden. From Morden, you can take the 157 to St Helier Hospital. From Morden you can take the 293 to Epsom Hospital. Alternatively, you can take 470 from Epsom town centre to Sutton station and then take the 80 or 280 to Rosehill roundabout.
    • There is an onsite bus stop.
    • The onsite bus stop is located on the left side of the hospital. The H1 bus service connects St Helier and Epsom hospitals. For the standard fare of £1.50 (cash or contactless card, not oyster), patients and visitors to the hospitals can now hop on the H1 bus, which stops at Epsom Hospital, the Rainbow Leisure Centre on East Street, Sutton Hospital and St Helier Hospital. The service also offers concessions with children being allowed on for half price (75p) and concessionary pass holders allowed to board for free after 9.30am.
    • The bus stop is sheltered but there is no seating. There is space for a wheelchair user.
  • By Train View
    • The closest train station is St Helier which is approximately 1 mile from the hospital.
  • By Underground View
    • The nearest underground station is Morden station on the Northern line (fare zone 4). The 157 bus route connects St Helier Hospital with Morden station and has a day time frequency of one bus every 12 minutes. The journey itself takes 10-12 minutes. There is a black cab rank outside the tube station, and the taxi journey takes about five minutes.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located along the main corridor on the ground floor of Block B.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01372 735 243.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Main Hospital Entrance.
  • Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, mobile hoists and adjustable beds.
  • To obtain mobility aids please contact Occupational Therapy.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the right side of the hospital.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height is 270cm (8ft 10in).
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 375cm x 480cm (12ft 4in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located at the front of the hospital.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 3 hours only.
    • Payment machines are located at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 55m (60yd 5in) from the Block A Main Entrance.
  • Comments View
    • There are additional Blue Badge bays located at the front of the hospital as shown in photograph 10.
    • There are half hour pick up bays and a drop off point located at the front of the hospital as shown in photographs 11 and 12.
    • There is a wheelchair shelter next to the payment machine located at the front of the car park shown in photograph 13.
    • There are two electric charging points located at the front of the hospital, shown in photograph 14.

Getting To (Ward A6)

  • Ward A6 is/are located on the sixth floor of Block A.
  • Access to Ward A6 is via the Block A main entrance.
  • Enter via the Block A main entrance and continue down the corridor until the Block A lifts.
    Take the lift to the sixth floor.
    Exit the lift and Ward A6 is located on the right.
  • There is step free access, via lift, to Ward A6.
  • Ward A6 is approximately 5m from the Block A lift.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Block A Main Entrance)

  • Entrance Details View
    • This information is for the entrance located on the right side of the hospital.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 117cm.

Other Floors (Block A)

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, double doors which may be difficult to open to enter and exit the stairwell on the ground floor and on the first floor.
    • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are good.

Lift (Block A)

  • There is a lift for public use.
  • The lift is located on the left hand side of the corridor from Block A Main Entrance.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 12m (13yd 4in) from the Block A Main Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5 and 6.
  • There are manual, heavy, double doors to access the lift lobby on the ground floor, on the first floor and on the second floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 100cm.
  • The dimensions of the lift are 133cm x 210cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • Comments View
    • The lift on the left was out of service at the time of the survey.

Entrance (Ward A6)

  • Entrance Details View
    • This information is for the entrance located on the sixth floor.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 110cm (3ft 7in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are single width with a locked extension leaf.
    • The width of the door opening is 90cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 140cm.

Ward (Ward A6)

  • Ward Information View
    • This is a/an care for the elderly ward.
    • This is a shared ward.
    • There is/are 3 bay(s) available.
    • There is/are 4 side room(s) available.
    • There is/are 25 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The width of the door opening is 138cm (4ft 6in).
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 179cm (5ft 10in).
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
  • Reception/Nurses' Station View
    • The height of the Nurses' Station desk is 80cm.
    • There is not a lowered section.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is not a relatives' room for the ward.
  • Example Side Room View
    • There are multiple side rooms available with accessible ensuites.
    • The side room surveyed does have an accessible ensuite.
    • The width of the door opening into the side room is over 75cm.
    • The side room surveyed does not have a ceiling track hoist.
    • There is sufficient space next to the bed for a mobile hoist to operate.
    • There is room for a wheelchair user to manoeuvre around the bed.
    • Bedside storage is available.
    • The visual contrast between the walls and the floor in the side room is high.
    • The lighting levels in the side room are adjustable.
    • The width of the door opening into the ensuite is over 75cm.
    • There is a clear unobstructed turning space within the ensuite.
    • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
    • The visual contrast between the walls and the floor in the ensuite is high.
    • The lighting levels in the ensuite are moderate to good.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is available on the ward.
    • There are washroom facilities for patients on the ward.
    • There are toilet facilities for patients on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located on the ground floor corridor of Block B.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located on the ground floor corridor of Block B.
  • Visiting Times View
    • There are set visiting times for the ward.
    • Visiting times are 14:00 - 20:00.
    • The visiting times are the same for each day.
    • Protected meal times are between 08:00 - 9:00, 12:00 - 13:00 and 17:00 - 18:00.

Washroom (Wheel in Shower)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 2 washroom(s) of this type in the ward.
    • The washroom surveyed is located along the ward corridor.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is shared.
    • There is pictorial, written or text and dementia friendly signage on or near the washroom door.
    • The washroom door(s) open(s) inwards and outwards.
    • The door(s) is/are locked by a locking handle.
    • The door is easy to open.
    • The width of the door opening is 84cm (2ft 9in).
    • The dimensions of the washroom are 213cm x 222cm (6ft 12in x 7ft 3in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 176cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 72cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 130cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 130cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • There is a/are female sanitary and pedal bin disposal units.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a rail with a padded back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 93cm.
    • There is a flush on the transfer side.
    • There is a dropdown rail on the transfer side.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 102cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • There is no seat for the shower.
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is high.
    • The visual contrast between the internal washroom door and wall is medium.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is medium.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
    • The toilet seat colour contrast is high.
    • The visual contrast between the shower wall-mounted grab rails and wall is medium.
    • The visual contrast between the washroom floor and walls is high.
    • Lighting levels are moderate to good.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located at the rear of the ward.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and dementia friendly signage on or near the toilet door.
    • The contrast between the external door and wall is medium.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is medium.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 177cm x 177cm (5ft 10in x 5ft 10in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 55cm from floor level.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm.
    • The transfer space is obstructed by storage items.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are clinical waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 160cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 61cm.
    • The shelf is not located where it is reachable.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 91cm (2ft 12in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 135cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 135cm (4ft 5in).
    • The contrast between the towel dispenser and the wall is medium.
    • There is not a hand dryer.

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