Access Guide

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Getting Here

Travelling by car is easy, we're just minutes off junction 6 of the M3 and have over 2,500 safe, secure car parking spaces directly above the shopping centre.
Festival Place is located in the centre of Basingstoke, off Festival Way.
Festival Place has over 2,500 parking spaces.
The car park is divided into 5 zones Purple, Green, Orange, Yellow and Blue.
There is Blue Badge parking and parent and child parking in all zones.
There is a bus stop within 150 metres of the shopping centre.
The Bus Station is located at Festival Place, with direct access from the entrance by the escalators near Next, and from our Restaurant area.
For more information on buses in Basingstoke please click here (opens new tab).
The nearest railway station is Basingstoke.
Basingstoke Station is located in the heart of the town centre, just a 5 minute walk from Festival Place with fast and frequent trains from neighbouring towns.
Leave the station by the main exit and walk straight ahead, crossing the road, towards Sainsbury's.
Keep walking straight ahead, following the pedestrian walk way and you will find the Festival Place entrance in front of you.
For more information on Basingstoke Station (National Rail) please click here (opens new tab).
For information on getting here by car, bus or train please follow the link for Festival Place.
To view the web page described above click here (opens in new tab).

Getting Help and Assistance

There is a Hands-Free Shopping service.
Click and Collect allows customers to browse and buy online before collecting items from the stores in Festival Place.
There is a click and collect counter in the Customer Services Lounge.
Items can also be collected in individual stores.
Guest Services Associates, Security Officers, Concierge Associates and Car Park Attendants receive Autism Awareness training.
There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
Guest Services Associates do receive training in escorting visually impaired people.
The Guest Services Team receive training though AccessAble on how to assist visually impaired people. Additionally, staff members approach customers on a case by case basis to ask whether any assistance is required.
Alternative formats of the shopping centre map are available in large print.
There is not an assistance dog toilet or toileting area at the venue/nearby.
There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
The designated place of safety is in the Customer Services Lounge.
The venue offers a quiet shopping experience.
Each Wednesday from 16:00 - 19:00 and each Saturday from 09:30 - 10:30, there will be a more relaxed environment for shoppers at Festival Place.
Centre music will be off within these hours, with participating retailers turning off their music in stores.
Water bowls for assistance dogs are available.
Wheelchairs and Scooters can be hired from Shopmobility Basingstoke.
Shopmobility offers a range of wheelchairs and electric scooters for hire on a daily or part daily basis. Full training is offered.
Located adjacent to Festival Place, off Church Street, Shopmobility have their own car parking places.
Please call 01256 476 066 or log on to Shopmobility Basingstoke (opens in new tab).
A selection of children's ear defenders can be found in the Customer Services Lounge.
Ear Defenders are available to use around the centre and conform to EN352-1 and CE marked.
A Changing Places toilet can be found at the Discovery Centre, during the hours of Monday – Friday 8:30 to 18.30 Saturday 8:30 - 16.30
These facilities are open during the opening times of the Discovery Centre and include:
An adult-sized and height-adjustable changing bench.
A ceiling track hoist designed to be used with loop attachment slings.
A centrally placed toilet with room either side for carers.
Shower facilities.
Emergency alarm.
Festival Place is a dog friendly shopping centre, however please click here for guidance before visiting. Participating stores have a sticker in their window which shows they are dog friendly.

Parking

Car Park Pedestrian Exit (Purple Car Park to St John's Square)

This information is for the pedestrian exit located to the right after you exit the lift.
The pedestrian exit is not clearly signed.
There is step-free access at this exit.
The exit door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) away from you (push).
The door(s) is/are double width.
The door(s) is/are heavy.
The width of the door opening is 180cm.

Entrance (Porchester Square to St Johns Square)

This information is for the entrance located off Porchester Square.
The entrance area/door is not clearly signed.
There is step-free access at this entrance.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) automatically (away from you).
The door(s) is/are double width.
The width of the door opening is 170cm.

Approach (The Malls)

The surface of the approach is stone/concrete tiles and block paving.

Ramp/Slope View
- The ramp/slope is permanent, has a slight gradient and has handrails on both sides.
- There is a level landing at the top of the ramp/slope.

Approach (Church Street)

The surface of the approach is block paving.

Step(s) View
- There is a/are step(s) on the approach.
- There is/are 10+ unmarked step(s), with handrails on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.