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Departure Lounge

Glasgow Prestwick Airport, Aviation House, Prestwick, South Ayrshire, KA9 2PL

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Access Guide

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Introduction

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located towards car park 2, and via a member of staff airside.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and motorised wheelchairs.
  • To obtain mobility aids please contact any member of staff.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Toilet and Changing Facilities

  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the right as you exit Duty Free.
  • The toilet with adaptations has a left hand transfer space.
  • Step-free male and female standard toilet facilities are located on the right of the Departure Lounge.
  • Parent and baby changing facilities are located on the right as you exit Duty Free, and also in the male and female standard toilet facilities.

Access from Security

  • There is level access to the Departure Lounge from Security via the Duty Free Store.
  • There is an alternative quieter link corridor to the right of the Duty Free Store.

Departure Lounge

  • Access View
    • There is step-free access throughout the departure lounge.
  • Circulation View
    • The type of flooring in this area is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • There is not designated seating available for people with reduced mobility .
    • The lighting levels are good.
  • Information View
    • Departures information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is not provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played in the nearby bars and Duty Free shop.
    • There is not a hearing assistance system in the departure lounge.
    • The Departure Lounge is located beyond the Duty Free Store.
    • There is a bar and restaurant (food can be served to either) where armchairs and high stool seating are available, a WHSmith store, and vending machines for drinks and snacks.
    • Lighting levels are varied.
    • There is an ATM available.

Special Assistance Area

  • The passenger services counter is located on the right immediately before the entrances to the Departure Gates.
  • The passenger services counter is approximately 10m from the entrances to the Departure Gates.
  • There is not a hearing assistance system.
  • There may be background noise.
  • Some flooring is shiny.
  • Lighting levels are moderate to good.
  • There is step-free level access in this area.
  • There is designated seating available for people who require assistance.
  • There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • There are a mixture of chairs with and without armrests and coffee tables available in this area.
  • There is a portable screen that may be used to provide additional privacy and to screen off the area.

Toilet with Adaptations (Departure Lounge - Left Hand Transfer)

  • This toilet is located to the right as you enter the Departure Lounge.
  • This toilet is approximately 30m from the Security desk.
  • Access View
    • There is step-free level access into the toilet.
    • There is pictorial signage on or near the door.
    • The door to enter opens by sliding and has a low visual contrast with the surrounding walls.
    • The width of the toilet door opening is 100cm.
    • The door has a locking handle.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm x 240cm and it does not have a 150cm x 150cm turning space.
    • There is a lateral transfer space to the left of the seat.
    • The lateral transfer space is 80cm (from the side of the toilet pan to the wall).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non transfer side.
    • The horizontal grab rail has a high visual contrast with the surrounding walls.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast with the surrounding walls.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast with the surrounding walls.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet does not have a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin tap type is lever mixer.
    • The vertical grab rails are on both sides of the wash basin.
    • The vertical grab rails have a high visual contrast with the surrounding walls.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 95cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 118cm from the floor.
    • There is a high visual contrast between the walls and floor.
    • Lighting levels are bright.

Baby Feeding Room

  • There is step-free level access into the room.
  • The door to enter opens inwards and has a low visual contrast with the surrounding walls.
  • The width of the door opening is 84cm.
  • Internally the door has a low visual contrast.
  • The baby change facility when in use is at a height of 95cm from the floor.
  • The wash basin tap type is sensor.
  • There are chairs with armrests available in this room.
  • There is a toilet in the parent and baby room.
  • The room has a waste bin and a sanitary bin.