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Departure Lounge

Glasgow Prestwick Airport, Aviation House, Prestwick, South Ayrshire, KA9 2PL

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Access Guide

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Introduction

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located towards car park 2, and via a member of staff airside.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and motorised wheelchairs.
  • To obtain mobility aids please contact any member of staff.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Toilet and Changing Facilities

  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the right as you exit Duty Free.
  • The toilet with adaptations has a left hand transfer space.
  • Step-free male and female standard toilet facilities are located on the right of the Departure Lounge.
  • Parent and baby changing facilities are located on the right as you exit Duty Free, and also in the male and female standard toilet facilities.

Access from Security

  • There is level access to the Departure Lounge from Security via the Duty Free Store.
  • There is an alternative quieter link corridor to the right of the Duty Free Store.

Departure Lounge

  • Access View
    • There is step-free access throughout the departure lounge.
  • Circulation View
    • The type of flooring in this area is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • There is not designated seating available for people with reduced mobility .
    • The lighting levels are good.
  • Information View
    • Departures information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is not provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played in the nearby bars and Duty Free shop.
    • There is not a hearing assistance system in the departure lounge.
    • The Departure Lounge is located beyond the Duty Free Store.
    • There is a bar and restaurant (food can be served to either) where armchairs and high stool seating are available, a WHSmith store, and vending machines for drinks and snacks.
    • Lighting levels are varied.
    • There is an ATM available.

Special Assistance Area

  • The passenger services counter is located on the right immediately before the entrances to the Departure Gates.
  • The passenger services counter is approximately 10m from the entrances to the Departure Gates.
  • There is not a hearing assistance system.
  • There may be background noise.
  • Some flooring is shiny.
  • Lighting levels are moderate to good.
  • There is step-free level access in this area.
  • There is designated seating available for people who require assistance.
  • There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • There are a mixture of chairs with and without armrests and coffee tables available in this area.
  • There is a portable screen that may be used to provide additional privacy and to screen off the area.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the right as you enter the Departure Lounge.
    • This accessible toilet is approximately 30m (98ft) from the Security desk.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens by sliding.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm .
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 118cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 74cm.
    • The shelf is not located where it is reachable.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 102cm (3ft 4in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm .
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 90cm (2ft 11in) .
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Baby Feeding Room

  • There is step-free level access into the room.
  • The door to enter opens inwards and has a low visual contrast with the surrounding walls.
  • The width of the door opening is 84cm.
  • Internally the door has a low visual contrast.
  • The baby change facility when in use is at a height of 95cm from the floor.
  • The wash basin tap type is sensor.
  • There are chairs with armrests available in this room.
  • There is a toilet in the parent and baby room.
  • The room has a waste bin and a sanitary bin.