You are on Getting to Harrogate Convention Centre and General Information. Skip to the next section.

Getting to Harrogate Convention Centre and General Information

• For information about getting to Harrogate Convention Centre and other useful information please click here (opens in new tab).

You are on Access To (Hall A and Hall B). Skip to the next section.

Access To (Hall A and Hall B)

• Halls A and B are located on the ground floor.
  There is step-free level access to Halls A and B via the most direct external route.
  There are alternative routes to Halls A and B, depending on the designated entrance for the event.
  Longer alternative routes are step-free but may require use of a platform lift, or standard lift.
  Access to the Halls from Car Parks 1 and 2 will vary depending on the layout of the event.
  It is recommended that guests park in the nearby Jubilee Car Park for events taking place in these Halls.

You are on Outside Access (Entrance 5). Skip to the next section.

Outside Access (Entrance 5)

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• Entrance View
  • This information is for the entrance located to the south-west of the building, off Ripon Road and to the left as you face the Royal Hall.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'ENTRANCE 5'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the opening is 132cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the opening is 134cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located directly in front of the first set of doors.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Reception (Entrance 5). Skip to the next section.

Reception (Entrance 5)

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• Reception View
  • The reception point is located to the right as you pass through the first set of doors at Entrance 5.
  • The reception point is approximately 3m (3yd 10in) from the Entrance 5.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 95cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 20/02/2024.
  • The hearing loop was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is concrete.
• Reception Seating Area View
  • There is not a seating area close to the reception point.

You are on Event Room(s) / Space(s) (Hall A). Skip to the next section.

Event Room(s) / Space(s) (Hall A)

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• Access to the Room View
  • The hall surveyed was Hall A.
  • Hall A is located immediately beyond Entrance 5.
  • There is not wayfinding signage for the hall.
  • Staff can provide assistance getting to the room(s)/space(s).
  • There is step-free access.
• Room Details View
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • Temporary hearing assistance loops can be installed in the Hall at the event organiser’s request.
    There are 2 sets of double doors as well as a wide opening between Hall A and Hall B.

You are on Event Room(s) / Space(s) (Hall B). Skip to the next section.

Event Room(s) / Space(s) (Hall B)

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• Access to the Room View
  • The hall surveyed was Hall B.
  • Hall B is located through Hall A, which is to the right as you enter from Entrance 5.
  • There is not wayfinding signage for the hall.
  • Staff can provide assistance getting to the room(s)/space(s).
  • There is step-free access.
• Room Details View
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • Temporary hearing assistance loops can be installed in the Hall at the event organiser’s request.
    There are 2 sets of double doors as well as a wide opening between Hall A and Hall B.

You are on Eating and Drinking (Hall B). Skip to the next section.

Eating and Drinking (Hall B)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • The food and drink kiosk is located in the corner of the Hall, opposite the entrance from Hall A.
  • There is step-free access to the food and drink kiosk.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Menu types include: written wall menus, menu boards and online menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • Background music is only played during certain functions.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • The height of the lowered section at the counter is 90cm.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is vinyl.

You are on Room(s) (Quiet Room). Skip to the next section.

Room(s) (Quiet Room)

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• Access View
  • The room surveyed was The Quiet Room.
  • The Quiet Room is located off the lobby between Hall A and Hall B, to the right of the entrance to Hall B.
  • There is not wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is high.
  • There is not step-free access into the room(s).
  • There is/are 3, 16cm step(s) for access to the room(s).
  • The step(s) is/are clearly marked and do/does not have handrails.
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • A key code is required for access at this entrance.
  • The height of the key code reader is 127cm.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is easy to open.
  • Light switches are not between 75cm and 120cm (4ft) from floor level.
  • There is not a hearing assistance system for the room(s).
  • There is not a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) ranges between 48cm and 74cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be reconfigured to allow a turning space for wheelchair users.
  • A height adjustable table/bench is not available.
  • There is a/are chair(s) with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Toilet with Adaptations (Between Hall A and Hall B - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Between Hall A and Hall B - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located off the lobby between Hall A and Hall B.
  • This accessible toilet is approximately 7m (7yd 1ft) from the Hall A Entrance - From Hall B.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is medium.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is medium.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 171cm x 258cm (5ft 7in x 8ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm (3ft 5in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is high.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 111cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 131cm.
  • The shelf is not located where it is reachable.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 116cm (3ft 10in).
  • The contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Between Hall A and Hall B). Skip to the next section.

Standard Toilet(s) (Between Hall A and Hall B)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located in the lobby between Hall A and Hall B, on the right as you approach Hall A from Hall B.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 8m from the Hall A Entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is medium.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 88cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room (Between Hall A and Hall B). Skip to the next section.

Parent and Baby Room (Between Hall A and Hall B)

• There is a parent and baby room for public use.
• The parent and baby room is located off the lobby between Hall A and Hall B, to the right as you approach Hall A from Hall B.
• The parent and baby room is approximately 5m from the Hall A Entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 75cm (2ft 6in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 88cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Toilet with Adaptations (Between Hall B and Hall C - Right Hand Transfer - 1). Skip to the next section.

Toilet with Adaptations (Between Hall B and Hall C - Right Hand Transfer - 1)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the lobby between Hall B and Hall C, on the side of the lobby closest to the link doors.
  • This accessible toilet is approximately 8m (8yd 2ft) from the Hall B Entrance - From Hall C.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is medium.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is medium.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 173cm x 163cm (5ft 8in x 5ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 116cm (3ft 10in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 121cm (3ft 12in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is high.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 112cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 127cm.
  • The shelf is not located where it is reachable.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 102cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm (2ft 11in).
  • The contrast between the hand dryer and the wall is high.

You are on Toilet with Adaptations (Between Hall B and Hall C - Right Hand Transfer - 2). Skip to the next section.

Toilet with Adaptations (Between Hall B and Hall C - Right Hand Transfer - 2)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the lobby between Hall B and Hall C, on the side of the lobby closest to the shutters/openings.
  • This accessible toilet is approximately 11m (12yd 1in) from the Hall B Entrance - From Hall C.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is medium.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is medium.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 173cm x 170cm (5ft 8in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm (3ft 5in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is high.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 111cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 130cm.
  • The shelf is not located where it is reachable.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 97cm (3ft 2in).
  • The contrast between the hand dryer and the wall is high.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 72cm.

You are on Standard Toilet(s) (Between Hall B and Hall C). Skip to the next section.

Standard Toilet(s) (Between Hall B and Hall C)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located at both ends of the lobby area between Hall B and Hall C.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 8m from the Hall B Entrance - From Hall C.
  • The colour contrast between the external toilet door(s) and wall(s) is medium.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Comments View
  • There are very similar male and female toilet facilities at both ends of this lobby area.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Halls M and C link (new tab) - click here.