Access Guide
Getting to Harrogate Convention Centre and General Information
Access To (Hall M and Hall C)
- Halls M and C are located on the ground floor.
There is step-free level access to Halls M and C via the most direct external route.
There are alternative routes to Halls M and C, depending on the designated entrance for the event.
Longer alternative routes are step-free but may require use of a stair platform or standard lift.
Access to the Halls from Car Parks 1 and 2 will vary depending on the layout of the event.
It is recommended that guests park in the nearby Jubilee Car Park for events taking place in these Halls.
Outside Access (Entrance 4)
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Entrance
View
- This information is for the entrance located to the south-west of the building, off Ripon Road and to the right as you face the Royal Hall.
- The entrance area/door is clearly signed.
- This entrance is signed with 'ENTRANCE 4'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the opening is 166cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the opening is 148cm.
- There is a member of staff available for assistance at this entrance.
Reception (Entrance 4)
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Reception
View
- The reception point is located to the right, between the first and second sets of doors at Entrance 4.
- The reception point is approximately 5m (5yd 1ft) from the Entrance 4.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is 99cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 20/02/2024.
- The hearing loop was working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
- The type of flooring in the reception area is carpet.
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Reception Seating Area
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- There is not a seating area close to the reception point.
Toilet with Adaptations (Entrance 4 - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located to the right as you enter from Entrance 4, behind the reception desk.
- This accessible toilet is approximately 13m (14yd 8in) from the Entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is medium.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 86cm (2ft 10in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Dimensions and Features
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- The dimensions of the accessible toilet are 147cm x 175cm (4ft 10in x 5ft 9in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 81cm (2ft 8in).
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet has a backrest.
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 102cm (3ft 4in).
- The contrast between the toilet roll holder and the wall is medium.
- The height of the light switch/pull cord is 73cm from floor level.
- The lighting levels are moderate to good.
- The contrast between the walls and floor is high.
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Additional Fixtures and Fittings
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- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 110cm from the floor.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 81cm.
- The shelf is located where it is reachable.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 125cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 95cm (3ft 1in).
- The contrast between the hand dryer and the wall is high.
Other Floors (Entrance 4 - Access to Standard Toilets and Baby Change)
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located behind the reception desk at Entrance 4.
- The stairs are approximately 10m from the Entrance 4.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 27cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are varied.
Standard Toilet(s) (Entrance 4 - Level 1)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located to the right as you enter from Entrance 4, behind the reception desk and up the stairs.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 45m from the Entrance.
- The colour contrast between the external toilet door(s) and wall(s) is medium.
- There is Braille signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 83cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
Parent and Baby Room (Entrance 4 - Level 1)
- There is a parent and baby room for public use.
- The parent and baby room is located to the right as you enter from Entrance 4, behind the reception desk and up the stairs.
- The parent and baby room is approximately 45m from the Entrance.
- There is step-free access into the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 97cm (3ft 2in).
- There are disposal facilities in the parent and baby room.
- There is not a wash basin in the parent and baby room.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
Entrance (Between Hall C and Hall M)
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Entrance
View
- This information is for the entrance located in the lobby area between Hall C and Hall M, leading in from Hall C.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hall M'.
- There is step-free access at this entrance, via lift.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the opening is 150cm.
- There is not a member of staff available for assistance at this entrance.
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Step(s)
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- The step(s) is/are located directly in front of the entrance.
- There is/are 5 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- The depth of the steps are 26cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do not cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
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Lift
View
- There is a lift to access this entrance.
- The lift does bypass the step(s).
Event Room(s) / Space(s) (Hall M)
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Access to the Room
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- The hall surveyed was Hall M.
- Hall M is located immediately ahead as you enter via Entrance 4.
- There is not wayfinding signage for the hall.
- Staff can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step-free access.
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Room Details
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- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The colour contrast between the walls and floor is good.
- The lighting levels are moderate to good.
- Temporary hearing assistance loops can be installed in the hall at the event organiser’s request.
Lift (Between Hall C and Hall M)
- There is a lift for public use.
- The lift is located Between Hall C and Hall M.
- The lift is clearly visible from the entrance.
- The lift is approximately 3m (3yd 10in) from the Hall M - From Hall C Entrance.
- The lift is a platform lift.
- A member of staff does not need to be notified for use of the lift.
- The platform lift accesses a small level change.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is high.
- The colour contrast between the external lift control plate and the wall is High.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 75cm x 134cm (2ft 6in x 4ft 5in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
- There is a/are similar lift(s) available.
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Comments
View
- There is a second similar lift located on the opposite side of the steps.
Entrance (Between Hall M and Hall C)
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Entrance
View
- This information is for the entrance located in the lobby area between Hall M and Hall C, leading in from Hall M.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hall C, Toilets'.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the opening is 150cm.
- There is not a member of staff available for assistance at this entrance.
Event Room(s) / Space(s) (Hall C)
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Access to the Room
View
- The hall surveyed was Hall C.
- Hall C is located to the rear of Hall M when entering via Entrance 4.
- There is wayfinding signage for the hall.
- Staff can provide assistance getting to the room(s)/space(s).
- There is step-free access.
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Room Details
View
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The colour contrast between the walls and floor is good.
- The lighting levels are moderate to good.
- Temporary hearing assistance loops can be installed in the hall at the event organiser’s request. There are 2 sets of double doors as well as a wide opening between Hall C and Hall B.
Eating and Drinking (Hall C)
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Location and Access
View
- The following information is for the food and drink kiosk.
- The food and drink kiosk is located in the corner of the Hall, to the left as you enter from the Entrance from Hall M.
- There is step-free access to the food and drink kiosk.
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Menu types include: written wall menus, menu boards and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Background music is only played during certain functions.
- There is not a hearing assistance system.
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Service Counter(s)
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- The height of the counter is 110cm.
- The height of the lowered section at the counter is 90cm.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- There is a moveable card machine available for payment.
- The type of flooring in this area is vinyl.
Toilet with Adaptations (Between Hall B and Hall C - Right Hand Transfer - 1)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located in the lobby between Hall B and Hall C, on the side of the lobby closest to the link doors.
- This accessible toilet is approximately 8m (8yd 2ft) from the Hall B Entrance - From Hall C.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is medium.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is medium.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Dimensions and Features
View
- The dimensions of the accessible toilet are 173cm x 163cm (5ft 8in x 5ft 4in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 116cm (3ft 10in).
- The transfer space is obstructed by a sanitary bin.
- There is a flush, however it is not on the transfer side (on top of the cistern).
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- The toilet has a wall which acts as a backrest.
- There is a lid attached to the toilet seat.
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 121cm (3ft 12in).
- The contrast between the toilet roll holder and the wall is high.
- The lighting levels are moderate to good.
- The contrast between the walls and floor is high.
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Additional Fixtures and Fittings
View
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 112cm from the floor.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 127cm.
- The shelf is not located where it is reachable.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 102cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 90cm (2ft 11in).
- The contrast between the hand dryer and the wall is high.
Toilet with Adaptations (Between Hall B and Hall C - Right Hand Transfer - 2)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located in the lobby between Hall B and Hall C, on the side of the lobby closest to the shutters/openings.
- This accessible toilet is approximately 11m (12yd 1in) from the Hall B Entrance - From Hall C.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is medium.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is medium.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Dimensions and Features
View
- The dimensions of the accessible toilet are 173cm x 170cm (5ft 8in x 5ft 7in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 105cm (3ft 5in).
- The transfer space is obstructed by a sanitary bin and a waste disposal bin.
- There is a flush, however it is not on the transfer side (on top of the cistern).
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- The toilet has a wall which acts as a backrest.
- There is a lid attached to the toilet seat.
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 93cm (3ft 1in).
- The contrast between the toilet roll holder and the wall is high.
- The lighting levels are moderate to good.
- The contrast between the walls and floor is high.
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Additional Fixtures and Fittings
View
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 111cm from the floor.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 130cm.
- The shelf is not located where it is reachable.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 105cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 97cm (3ft 2in).
- The contrast between the hand dryer and the wall is high.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 72cm.
Standard Toilet(s) (Between Hall B and Hall C)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located at both ends of the lobby area between Hall B and Hall C.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 8m from the Hall B Entrance - From Hall C.
- The colour contrast between the external toilet door(s) and wall(s) is medium.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 90cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
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Comments
View
- There are very similar male and female toilet facilities at both ends of this lobby area.
Related Access Guides
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- Hall A and Hall B link (new tab) - click here.
