Access Guide
Conference Facilities Summary
- Related Access Guide(s) View
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Conference Facilities Information
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- The conference facilities are located on Levels 1 and 2.
- Facilities include; conference rooms, a conference hall, standard toilets and a business reception.
- There are 16 conference / meeting spaces.
- A portable hearing assistance system is available on request.
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Comments
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- The Dales are three rooms which can be merged into one event space. The layout of the room varies depending on the event taking place.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include; large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are not available.
- There are not mobility aids available.
Drop-Off Point / Pick Up Point
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Drop-Off Point
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- There is a designated drop-off point.
- The drop-off point is signposted but have no markings.
- The drop-off point is located in front of the main entrance.
- The route from the drop-off point is accessible to a wheelchair user with assistance.
Hotel Parking
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Parking
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- The hotel does have its own parking facilities.
- The car park is located to the front and side of the hotel .
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 4 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 238cm x 480cm.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
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Paying
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- There are parking charges for the car park.
- Parking is not free for visitors of the venue.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the building, throughout the car park and at the entrance to the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- Payment machines are located inside the building.
- Payment machines are located just beyond the reception desk or pay when you check out at reception.
- There is not a payment machine at a convenient height for wheelchair users, however payment can be made at reception.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is concrete tiles and tarmac.
- There is not a road to cross between the car park and the entrance.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 24m from the main entrance .
- Assistance may be required because there is/are dropped kerbs.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outside Access
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 89cm .
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 152cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 130cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Lobby
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Circulation
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- The type of flooring in the lobby is tiles and carpet.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Seating in the lobby includes; a mixture of seats with and without armrests.
- The lighting levels are moderate to good.
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Signage
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- Wayfinding signage is provided.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
- Not all wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
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Audio
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- This lobby does play background music in public areas.
- Music is played at a low level in the lobby.
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Comments
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- There is a payment machine in the lobby for parking.
Reception
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Reception
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- The reception point is located to the right of main entrance .
- The reception point is approximately 6m from the main entrance .
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is low (76cm or lower).
- There is sufficient space to write or sign documents on the counter.
- There is a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- Seats are available for guests at reception.
- There is not a hearing assistance system.
- The type of flooring in the reception area is tiles.
Event Room(s) / Space(s) (The Dales)
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Access to the Room
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- The room surveyed was The Dales.
- The Dales is located on Level 1.
- There is wayfinding signage for the rooms.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 140cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is fair.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
Event Room(s) / Space(s) (Haddon)
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Access to the Room
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- The room surveyed was the Haddon.
- The Haddon is located on level 1.
- There is wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 134cm.
- The colour contrast between the external door and wall is fair.
- The colour contrast between the internal door and wall is good.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
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Comments
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- The signage for the room is shown on a small screen next to the door.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
- The nearest accessible toilet(s) is/are located at the end of the lobby on Level 1.
Standard Toilet(s)
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Toilet Facilities
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- The female and male toilets are located on Level 1, in the conference area.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 34m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is poor.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 77cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- The signage on or next to the door for the female toilets is pictorial.
The signage on or next to the door for the male toilets is written.
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Toilet Facilities 2
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- The female and male toilets are located on Level 2.
- There is step-free access into the toilet(s), via lift.
- The standard toilet(s) is/are approximately 6m from the lift.
- The colour contrast between the external toilet door(s) and wall(s) is poor.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 77cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
Lift
- There is a lift for public use.
- The lift is located beyond the lobby.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 23m from the main entrance.
- There is 1 other lift in this location.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are 1, 2, 3 and 4.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is fair.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 90cm.
- The dimensions of the lift are 159cm x 139cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low.
- There is a/are similar lift(s) available.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the rear right of the corridor.
- The stairs are approximately 32m from the main entrance.
- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are 1, 2, 3 and 4.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do not cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
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Comments
View
- There are 3 other similar staircases which are used for fire evacuation. These do not have carpets.
Ramp(s) or Slope(s) (Level 2 Corridor)
- There is a ramp/slope located leading to the Level 2 corridor.
- The ramp/slope is used to access the Conference Suites at the end of the corridor, which include the Ratcliffe.
- The gradient of the ramp/slope is slight.
- The lighting levels at the ramp/slope are good.
Conference Room(s) (Ratcliffe)
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Access to the Room
View
- The room surveyed was the Ratcliffe.
- The Ratcliffe is located on Level 2.
- There is wayfinding signage for the room.
- There is clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 85cm.
- The colour contrast between the external door and wall is fair.
- The colour contrast between the internal door and wall is good.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 68cm.
- There is sufficient space for a wheelchair user to turn within the room.
- Furniture can be moved to allow a turning space for wheelchair users.
- A height adjustable desk is not available.
- There are no chairs with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The type of flooring in the room is carpet.
- There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is good.
- The lighting levels are adjustable.
- The signage for the room is shown on a small screen next to the door.
The corridor outside the room is 134cm wide.
There are 3 other rooms similar in size on this level.