You are on Spa/Leisure Facilities Summary. Skip to the next section.

Spa/Leisure Facilities Summary

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• Related Access Guide(s) View
  • For the Hilton East Midlands Airport AccessAble access guide please click here (new tab)
  • For the Hilton East Midlands Airport - Conference/Meeting AccessAble access guide please click here (new tab)
• Leisure Facilities Information View
  • The leisure facilities are located to the rear of the hotel.
  • Facilities include; a reception, a swimming pool, a changing area, a steam room, a fitness suite, a hot tub, a sauna and a treatment room.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are not available.
• There are not mobility aids available.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is signposted but have no markings.
  • The drop-off point is located in front of the main entrance.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located to the front and side of the hotel .
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 238cm x 480cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for visitors of the venue.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building, throughout the car park and at the entrance to the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located inside the building.
  • Payment machines are located just beyond the reception desk or pay when you check out at reception.
  • There is not a payment machine at a convenient height for wheelchair users, however payment can be made at reception.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is concrete tiles and tarmac.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 24m from the main entrance .
  • Assistance may be required because there is/are dropped kerbs.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 89cm .
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 152cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (LivingWell Entrance). Skip to the next section.

Outside Access (LivingWell Entrance)

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• Entrance View
  • This information is for the entrance located to the rear of the hotel, off the hotel corridor.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'LivingWell '.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 138cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left of the LivingWell entrance.
  • The reception point is approximately 4m from the LivingWell entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 82cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • Seats are available for guests at reception.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 19/08/2019.
  • The hearing assistance system was working at the time of testing.
  • The type of flooring in the reception area is laminate.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

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• Location and Access View
  • This accessible changing room is located straight ahead of the of the LivingWell entrance.
  • This accessible changing room is approximately 8m from the LivingWell entrance.
  • There is step-free access to the accessible changing room.
  • This is a shared changing room.
  • A key is not required for the accessible changing room.
  • There is pictorial signage on or near the accessible changing room door.
  • The contrast between the external door and wall is fair.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the door opening is 76cm.
  • The contrast between the internal door and wall is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible changing room are 293cm x 170cm.
• Toilet Features View
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 133cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 113cm.
  • The transfer space is obstructed by a waste disposal bin and storage items.
  • There is a flush on the transfer side.
  • There is not spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 116cm.
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 129cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • A shower chair is available.
  • The seat/chair is not height adjustable.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is good.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • There is an emergency alarm for the shower.
• Other Facilities View
  • There is not a dry seat for changing.
  • There is a locker within the accessible changing room.
  • The locker is within reach for a wheelchair user.
  • Baby changing facilities are located within the accessible changing room.
  • There is a flip down baby change table available.
  • The height of the baby change table is 80cm.

You are on Changing Area. Skip to the next section.

Changing Area

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located to the right of reception.
  • The changing area is approximately 22m from reception.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard showers, standard toilets and baby change facilities.
  • This is a female changing area.
  • Similar male changing area(s) are available.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 69cm.
  • The type of flooring in the changing area is vinyl and tiles.
  • There is not a red flashing fire alarm beacon within the changing area.
  • The changing area is open plan with bench seating.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are good.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • The shower head height(s) is/are fixed.
  • The shower control type(s) is/are twist/turn.
  • There is no seat for the shower(s).
  • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is lever.
  • The lighting levels in the toilet(s) are good.
• Baby Changing Facilities View
  • Baby changing facilities are available.
  • Baby changing facilities are located in the changing area.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 104cm.
• Comments View
  • The door in the corridor leading to the changing rooms is single, opens away from you (push) and has an opening width of 75cm.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is situated in the leisure club .
  • The fitness suite is located to the right of the entrance and rear of the swimming pool area.
  • The fitness suite can be used by members or guests.
  • The fitness suite is staffed when open.
  • There are surveillance cameras in the fitness suite.
  • There is step free access to the fitness suite.
  • The door is key card activated and The door is manual.
  • The door opening width is 69cm.
• Fitness Suite Information View
  • Hilton Team Members receive training in assisting disabled people.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; cable resistance machines, arm cycles and free weights.
  • The type of flooring in the fitness suite is laminate.
  • There is not a hearing assistance system.
• Comments View
  • There are 2 fitness suites. The one to the right of the entrance can be seen in photographs 1-3.
  • The fitness suite at the end of the swimming pool can be seen in photographs 4-6. To access this fitness suite, you will need to pass by the pool.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• The swimming pool is situated in the leisure club .
• The swimming pool can be used by members or guests.
• There is not a lifeguard for the swimming pool.
• There is not a ramped entrance into the water.
• There are steps into the swimming pool.
• There are 4 steps.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There is a ladder type entrance into the water.
• There is a wet side chair available.
• Seating around the pool includes; chairs with armrests.
• There is an emergency alarm at poolside.
• There is a hot tub in the swimming pool area.
• There are steps for access to the hot tub.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going down.
• There is not a hoist for wheelchair users to access the hot tub.
• There are sun loungers without armrests to the poolside. Access to this area is via 3 steps. The walkway to access the fitness suite to the rear of the pool narrows in places to 71cm.

You are on Step(s) (Treatment Room, Sauna, Steam, Spa Pool and Fitness Suite). Skip to the next section.

Step(s) (Treatment Room, Sauna, Steam, Spa Pool and Fitness Suite)

• There is a/are step(s) located to the poolside.
• The step(s) is/are used to access to the treatment room, sauna, steam, spa pool and fitness suite.
• There is/are 2 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

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• Comments View
  • There is a second set of steps to go down to the fitness suite. The alternative route from the changing room to the suite is by the pool side.

You are on Treatment Rooms (Treatment Room). Skip to the next section.

Treatment Rooms (Treatment Room)

• There is / are 1 treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room.
• There is clear signage for the room (on or near the door).
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• There is step-free access into the room(s).
• There is a/are door(s) into the treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 64cm.
• The type of flooring is vinyl/laminate.
• The room does not have an unobstructed minimum turning space of 150cm x 150cm.
• There is a bed / couch.
• The bed / couch is not adjustable.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• The room does not have background music playing.
• Lighting levels are moderate to good.

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• Comments View
  • There is a door and corridor leading to the treatment room, which is located swimming pool side. You will need to use 2 steps by the poolside to reach this area.

You are on Sauna. Skip to the next section.

Sauna

• There is not step free access to the sauna.
• The door opens towards you (pull).
• The width of the door opening is 57cm.
• The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
• The sauna has bench seating.
• There is an emergency alarm in the sauna.

You are on Steam Room. Skip to the next section.

Steam Room

• There is not step free access to the steam room.
• The door opens towards you (pull).
• The width of the door opening is 62cm.
• The steam room does not have an unobstructed minimum turning space of 150cm x 150cm.
• The steam room has bench seating.
• There is an emergency alarm in the steam room.