You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Getting to the Hotel View
  • For information on how to get to the hotel (new tab) - click here
• Hotel Information View
  • The hotel has its own parking facilities.
  • There is a designated drop off point.
  • The hotel has 112 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 4 accessible room(s) with accessible ensuite facilities.
  • There is/are 4 accessible room(s) with a bath.
  • There is not an/are not adjoining room(s) available for the accessible room(s).
  • There is an/are adjoining room(s) available for the standard room(s).
  • There is an/are annexe building(s) next to the hotel.
  • There is not an/are not accessible room(s) within the annexe building(s).
  • The restaurant/bar facilities in this hotel include; Coopers Bar, Coopers Restaurant and The Pantry.
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • There is a deaf alert system at the hotel.
  • Panic alarms are not available on request.
  • Vibrating pillows alarms are available on request.
  • Bed raisers are available on request.
  • Bath steps are available on request.
  • Bath seats are available on request.
  • Bath mats are available on request.
  • Raised toilet seats are available on request.
  • Portable hoists are not available on request.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the ground floor of the main hotel and ground floor of the Manor House.
  • For the Hilton Puckrup Hall - Conference/Meeting AccessAble access guide please click here (new tab)
• Spa and Leisure Facilities View
  • The hotel has; a spa, a swimming pool and a fitness suite.
  • For the LivingWell Health Club - Hilton Puckrup Hall AccessAble access guide please click here (new tab)
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • A safe place can be made available if requested.
• Comments View
  • For information on Hilton Puckrup Hall - Golf please click here (opens in new tab)

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact reception.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is clearly marked.
  • The drop-off point is located in front of the main hotel entrance.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located in front of the hotel .
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 482cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is an additional car park for visitors.
  • There are several car parks along the entrance road to the hotel.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is concrete tiles and tarmac.
  • There is not a road to cross between the car park and the entrance.
  • There is some tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 56m from the main hotel entrance.
  • Assistance may be required because there is/are dropped kerbs.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tarmac and concrete tiles.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access (Main Hotel Entrance). Skip to the next section.

Outside Access (Main Hotel Entrance)

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• Entrance View
  • This information is for the entrance located to the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 135cm .
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 162cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 140cm.

You are on Outside Access (Manor House Entrance). Skip to the next section.

Outside Access (Manor House Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the Manor House.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • A key fob is required for access at this entrance.
  • The height of the key card reader is 130cm.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 65cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the entrance and in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 130cm.

You are on Lobby. Skip to the next section.

Lobby

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• Circulation View
  • The type of flooring in the lobby is tiles and carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; sofas, a mixture of seats with and without armrests, armchairs, seats with armrests and seats without armrests.
  • The lighting levels are low to moderate.
• Signage View
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played in the lobby at a low level.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located on the ground floor, to the right of the lobby.
  • The reception point is approximately 13m from the main hotel entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Seats are available for guests at reception.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Hilton Team Members are not trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • The hearing assistance system was tested on 23/09/2019.
  • The type of flooring in the reception area is carpet.

You are on Eating and Drinking (Coopers Bar). Skip to the next section.

Eating and Drinking (Coopers Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the ground floor, beyond the reception desk.
  • There is step-free access to the bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is a bar where food and drink can be ordered.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Menu types include; written wall menus and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 108cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 64cm.
  • The distance between the floor and the underside of the highest dining table is 100cm.
  • The surface height of the lowest table is 69cm.
  • The surface height of the highest table is 104cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also high stools, armchairs, bench seats, long tables, coffee tables, sofas, high tables and booths.
  • The type of flooring in this area is carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are low to moderate.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • There are tables and chairs with armrests outside on the terrace, which is accessed by a single automatic door, with an opening width of 88cm. The door is operated by a push pad. There is a slight slope beyond the entrance.

You are on Eating and Drinking (Coopers & The Pantry Restaurant). Skip to the next section.

Eating and Drinking (Coopers & The Pantry Restaurant)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the ground floor, to the rear of the hotel.
  • There is step-free access to the restaurant.
  • For access there are double manual doors which may be difficult to open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a self-service counter.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Menu types include; handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system .
• Self-Service Counter(s) View
  • The height of the counter is 85cm.
  • The type of flooring in this area is tiles.
  • The lighting levels are moderate to good.
  • The Pantry area is where breakfast is served.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 70cm.
  • The distance between the floor and the underside of the highest dining table is 73cm.
  • The surface height of the lowest table is 75cm.
  • The surface height of the highest table is 77cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also long tables, armchairs, booths and bench seats.
  • The type of flooring in this area is carpet and tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Main Hotel). Skip to the next section.

Accessible Toilet(s) (Main Hotel)

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• Location and Access View
  • This accessible toilet is located off the main corridor beyond reception.
  • This accessible toilet is approximately 32m from the main hotel entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens inwards and outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 91cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 145cm x 186cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 91cm from floor level.
  • The lighting levels are low to moderate.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 77cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 108cm.
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 80cm.

You are on Standard Toilet(s) (Main Hotel). Skip to the next section.

Standard Toilet(s) (Main Hotel)

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• Toilet Facilities View
  • The female and male toilets are located off the main corridor beyond reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 38m from the main hotel entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are low to moderate.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located just beyond reception.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 24m from the main hotel entrance.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 79cm.
• The dimensions of the lift are 108cm x 139cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right beyond reception.
  • The stairs are approximately 28m from the main hotel entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors, which may be difficult to open to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are varied.

You are on Hotel Room Corridors. Skip to the next section.

Hotel Room Corridors

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• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet and tiles.
  • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in all corridors/walkways.
  • Seating is available along the corridor on the first and second floors.
  • Seating includes; seats without armrests.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is provided in corridors.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • The hotel does not play background music in room corridors.
• Access View
  • There is step-free access throughout the majority of the building, via lift.
  • There is/are 5 unmarked step(s), with a handrail on the left going up, for access to the bedrooms on the first floor within the Manor House.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • There are further steps to the first floor corridors in the Manor House (as shown in photographs 4-6).
  • There is/are 8 unmarked step(s), with handrails on both sides, for access to the Manor House from reception.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a stair lift which overcomes the steps.
  • The steps and lift in level change 2 are in the corridor leading from the main hotel to the Manor House.
  • There is a slight slope, with handrails on both sides, for access to the Manor House from reception.
  • The ramp/slope does not bypass the step(s).
  • There is an additional slight ramp without handrails in the corridor leading to the Manor House from reception (as shown in photographs 13 and 14).
    The ramp is 120cm in width.

You are on Accessible Room(s) (Room 104 - First Floor). Skip to the next section.

Accessible Room(s) (Room 104 - First Floor)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a bath.
  • This type of accessible room is located on the first and second floors.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • Guests need to open a door between the entrance and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the first floor.
  • The accessible room surveyed at the time of the visit was Room 104.
  • There is step-free access to the accessible room surveyed, via lift.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key fob lock.
  • The fob/card reader height is 120cm.
  • The width of the door is 88cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 48cm (1ft 7in).
  • The measurement between the bed base and floor is 17cm.
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 58cm x 53cm.
  • The room surveyed had a height adjustable chair without armrests and an armchair.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are not accessible from the bed.
  • There is an emergency alarm in the room.
  • The emergency alarm is a push button .
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are good.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door has no lock.
  • The width of the door to the ensuite is 77cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 202cm x 256cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is good.
  • There is an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm .
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The lighting levels in the ensuite are good.
• Toilet Details View
  • The height of the toilet seat above floor level is 42cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a cistern.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is a spatula type lever flush.
  • There is a dropdown rail.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • The colour contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 68cm.
• Bath Details View
  • The ensuite has a bath.
  • The height of the side of the bath from floor level is 57cm.
  • The length of the bath is 167cm.
  • The tap type is lever.
  • There is a mixer tap.
  • Bath taps have clear markings to indicate hot and cold settings.
  • There is a shower over the bath.
  • The shower head is height adjustable.
  • There is a/are wall-mounted grab rail(s) available for the bath.
  • There is a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
  • There is a vertical wall-mounted grab rail on the wall near to the taps.
  • The colour contrast between the bath wall-mounted grab rails and wall is poor.

You are on Accessible Room(s) (Room 204 - Second Floor). Skip to the next section.

Accessible Room(s) (Room 204 - Second Floor)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a bath.
  • This type of accessible room is located on the first and second floors.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • Guests need to open a door between the entrance and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the second floor.
  • The accessible room surveyed at the time of the visit was Room 204.
  • There is step-free access to the accessible room surveyed, via lift.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key card lock.
  • The fob/card reader height is 120cm.
  • The width of the door is 88cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 54cm.
  • The measurement between the bed base and floor is 17cm.
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 58cm x 50cm.
  • The room surveyed had a height adjustable chair without armrests and an armchair.
  • Alternative seating can be requested.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are not accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are not at a suitable height for a wheelchair user.
  • There is an emergency alarm in the room.
  • The emergency alarm is a push button.
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door has no lock.
  • The width of the door to the ensuite is 86cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 204cm x 247cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is good.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 87cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 44cm.
  • The toilet seat colour contrast is good.
  • The toilet has a backrest and a cistern.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 62cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 48cm.
• Bath Details View
  • The ensuite has a bath.
  • The height of the side of the bath from floor level is 55cm.
  • The length of the bath is 168cm.
  • The tap type is lever.
  • There is a mixer tap.
  • Bath taps have clear markings to indicate hot and cold settings.
  • There is a shower over the bath.
  • The shower head is height adjustable.
  • There is a/are wall-mounted grab rail(s) available for the bath.
  • There is a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
  • The colour contrast between the bath wall-mounted grab rails and wall is poor.

You are on Accessible Room(s) (Room 244 - Second Floor). Skip to the next section.

Accessible Room(s) (Room 244 - Second Floor)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a bath.
  • This type of accessible room is located on the first and second floors.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • Guests need to open a door between the entrance and the room(s).
  • There is an external entrance to access the room.
  • The room surveyed has an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the second floor.
  • The accessible room surveyed at the time of the visit was Room 244.
  • There is step-free access to the accessible room surveyed, via lift.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key card lock.
  • The fob/card reader height is 110cm.
  • The width of the door is 78cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 54cm.
  • The measurement between the bed base and floor is 17cm.
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 59cm x 40cm.
  • The room surveyed had a height adjustable chair without armrests and an armchair.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are not accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are not at a suitable height for a wheelchair user.
  • There is an emergency alarm in the room.
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are low to moderate.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 77cm.
  • The door has a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 218cm x 169cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm.
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The lighting levels in the ensuite are low to moderate.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 148cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail, however it is not on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 42cm.
• Bath Details View
  • The ensuite has a bath.
  • The height of the side of the bath from floor level is 53cm.
  • The length of the bath is 166cm.
  • The tap type is lever.
  • There is a mixer tap.
  • Bath taps have clear markings to indicate hot and cold settings.
  • There is a shower over the bath.
  • The shower head is height adjustable.
  • There is a/are wall-mounted grab rail(s) available for the bath.
  • The colour contrast between the bath wall-mounted grab rails and wall is good.
• Shower Details View
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • This is room is located to the end of the corridor and is about 90metres from the lift.

You are on Standard Room(s) (Room 106 - First Floor). Skip to the next section.

Standard Room(s) (Room 106 - First Floor)

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• Bedroom Features View
  • The room surveyed is located on the first floor.
  • The room surveyed at the time of the visit was Room 106.
  • There is step-free access to the room surveyed, via lift.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 76cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 59cm.
  • The measurement between the bed base and floor is 16cm.
  • Light switches are not within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a shower, a wash basin, a toilet and a bath.
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 77cm.
  • The colour contrast between the internal ensuite door and wall is good.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • Wall-mounted grab rails are available for the bath.
  • The colour contrast between the grab rails and wall is poor.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The lighting levels in the ensuite are moderate to good.

You are on Standard Room(s) (Room 115 - Twin Double - First Floor). Skip to the next section.

Standard Room(s) (Room 115 - Twin Double - First Floor)

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• Bedroom Features View
  • The room surveyed is located on the first floor.
  • The room surveyed at the time of the visit was 115.
  • There is step-free access to the room surveyed, via lift.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 74cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 58cm.
  • The measurement between the bed base and floor is 17cm.
  • Light switches are not within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a bath, a wash basin and a shower.
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 77cm.
  • The colour contrast between the internal ensuite door and wall is good.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • Wall-mounted grab rails are available for the bath.
  • The colour contrast between the grab rails and wall is poor.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The lighting levels in the ensuite are low to moderate.

You are on Standard Room(s) (Room 145 - Twin Deluxe - First Floor). Skip to the next section.

Standard Room(s) (Room 145 - Twin Deluxe - First Floor)

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• Bedroom Features View
  • The room surveyed is located on the first floor.
  • The room surveyed at the time of the visit was Room 145.
  • There is step-free access to the room surveyed, via lift.
  • There is pictorial signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 78cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is single or zip and link.
  • The height of the bed is 58cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • The measurement between the bed base and floor is 18cm.
  • Light switches are not within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a bath, a wash basin, a toilet and a shower.
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 67cm.
  • The colour contrast between the internal ensuite door and wall is good.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the shower.
  • The colour contrast between the grab rails and wall is good.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The lighting levels in the ensuite are moderate to good.

You are on Standard Room(s) (Summer Room - Manor House - First Floor). Skip to the next section.

Standard Room(s) (Summer Room - Manor House - First Floor)

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• Bedroom Features View
  • The room surveyed is located on the first floor of the Manor House.
  • The room surveyed at the time of the visit was Summer Room.
  • There is stepped access to the room surveyed.
  • There is written signage on or near the room door.
  • The colour contrast between the external room door and wall is poor.
  • The width of the door is 74cm.
  • The colour contrast between the internal room door and wall is fair.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 66cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin, a shower and a bath.
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 78cm.
  • The colour contrast between the internal ensuite door and wall is poor.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • Wall-mounted grab rails are available for the bath.
  • The colour contrast between the grab rails and wall is good.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The lighting levels in the ensuite are moderate to good.
• Comments View
  • There are 3 unmarked steps, without handrails to access the bedroom area from the entrance lobby and bathroom.