You are on Conference Facilities Summary. Skip to the next section.

Conference Facilities Summary

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• Related Access Guide(s) View
  • For the Hilton Puckrup Hall AccessAble access guide please click here (new tab)
  • For the LivingWell Health Club - Hilton Puckrup Hall AccessAble access guide please click here (new tab)
• Conference Facilities Information View
  • The conference facilities are located ground floor of the main hotel and the Manor House.
  • Facilities include; a conference hall, standard toilets, conference rooms, an accessible toilet and meeting rooms.
  • There are 16 conference / meeting spaces.
  • There are 1 Ballroom conference / meeting rooms.
  • A portable hearing assistance system is available on request.
  • Hilton Team Members are trained to use the hearing assistance system(s).
  • The hearing assistance system was not tested at the time of the survey.
• Comments View
  • For information on Hilton Puckrup Hall - Golf please click here (opens in new tab)

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact reception.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is clearly marked.
  • The drop-off point is located in front of the main hotel entrance.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located in front of the hotel .
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 482cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is an additional car park for visitors.
  • There are several car parks along the entrance road to the hotel.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is concrete tiles and tarmac.
  • There is not a road to cross between the car park and the entrance.
  • There is some tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 56m from the main hotel entrance.
  • Assistance may be required because there is/are dropped kerbs.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tarmac and concrete tiles.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access (Main Hotel Entrance). Skip to the next section.

Outside Access (Main Hotel Entrance)

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• Entrance View
  • This information is for the entrance located to the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 135cm .
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 162cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 140cm.

You are on Outside Access (Manor House Entrance). Skip to the next section.

Outside Access (Manor House Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the Manor House.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • A key fob is required for access at this entrance.
  • The height of the key card reader is 130cm.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 65cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the entrance and in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 130cm.

You are on Lobby. Skip to the next section.

Lobby

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• Circulation View
  • The type of flooring in the lobby is tiles and carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; sofas, a mixture of seats with and without armrests, armchairs, seats with armrests and seats without armrests.
  • The lighting levels are low to moderate.
• Signage View
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played in the lobby at a low level.

You are on Conference Room(s) (Worcester Suite). Skip to the next section.

Conference Room(s) (Worcester Suite)

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• Access to the Room View
  • The room surveyed was Worcester Suite.
  • Worcester Suite is located on the ground floor.
  • There is wayfinding signage for the room.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is fixed furniture within the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There are no potential trip hazards within the room.
  • The type of flooring in the room is carpet.
  • There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
  • There is a bar to the rear of the rear.
    The height of the bar is 105cm.

You are on Conference Room(s) (Twyning). Skip to the next section.

Conference Room(s) (Twyning)

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• Access to the Room View
  • The room surveyed was Twyning.
  • Twyning is located on the ground floor.
  • There is wayfinding signage for the room.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is not fixed furniture within the room.
  • The distance between the floor and the underside of the table is 70cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There are no chairs with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The type of flooring in the room is carpet.
  • There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Main Hotel). Skip to the next section.

Accessible Toilet(s) (Main Hotel)

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• Location and Access View
  • This accessible toilet is located off the main corridor beyond reception.
  • This accessible toilet is approximately 32m from the main hotel entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens inwards and outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 91cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 145cm x 186cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 91cm from floor level.
  • The lighting levels are low to moderate.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 77cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 108cm.
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 80cm.

You are on Standard Toilet(s) (Main Hotel). Skip to the next section.

Standard Toilet(s) (Main Hotel)

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• Toilet Facilities View
  • The female and male toilets are located off the main corridor beyond reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 38m from the main hotel entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are low to moderate.

You are on Event Room(s) / Space(s) (Ballroom - Manor House). Skip to the next section.

Event Room(s) / Space(s) (Ballroom - Manor House)

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• Access to the Room View
  • The rooms surveyed were on the ground floor of the Manor House.
  • The Ballroom is located on the ground floor of the Manor House.
  • There is wayfinding signage for the room.
  • There is not clear signage for the room(s) (on or near the door).
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 67cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are varied.
  • There is a stage to the rear of the Ballroom which can be accessed by a portable step.
    There is a bar within the Ballroom. The height of the bar is 109cm.
    Access into the Ballroom is by double doors that open away from you (push) and have an opening width of 140cm.

You are on Accessible Toilet(s) (Manor House). Skip to the next section.

Accessible Toilet(s) (Manor House)

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• Location and Access View
  • This accessible toilet is located off the main corridor in the Manor House.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 79cm.
  • The contrast between the internal door and wall is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 137cm x 181cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 106cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a colostomy bag shelf next to the toilet.
  • The colostomy bag shelf is at a height of 80cm.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 79cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 124cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 113cm.
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 75cm.

You are on Standard Toilet(s) (Manor House). Skip to the next section.

Standard Toilet(s) (Manor House)

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• Toilet Facilities View
  • The female and male toilets are located on the ground floor of the Manor House, just beyond the Ballroom.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 88cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are low to moderate.