You are on Spa/Leisure Facilities Summary. Skip to the next section.

Spa/Leisure Facilities Summary

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• Related Access Guide(s) View
  • For the Hilton Puckrup Hall AccessAble access guide please click here (new tab)
  • For the Hilton Puckrup Hall - Conference/Meeting AccessAble access guide please click here (new tab)
• Leisure Facilities Information View
  • The leisure facilities are located to the left side of the hotel.
  • Facilities include; a reception, an accessible toilet, a steam room, a swimming pool, changing areas, saunas, a hot tub, a fitness suite and treatment rooms.
  • An assessable shower is available in both male and female changing room.
• Comments View
  • For information on Hilton Puckrup Hall - Golf please click here (opens in new tab)

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact reception.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is clearly marked.
  • The drop-off point is located in front of the main hotel entrance.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located in front of the hotel .
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 482cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is an additional car park for visitors.
  • There are several car parks along the entrance road to the hotel.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is concrete tiles and tarmac.
  • There is not a road to cross between the car park and the entrance.
  • There is some tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 56m from the main hotel entrance.
  • Assistance may be required because there is/are dropped kerbs.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tarmac and concrete tiles.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access (Main Hotel Entrance). Skip to the next section.

Outside Access (Main Hotel Entrance)

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• Entrance View
  • This information is for the entrance located to the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 135cm .
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 162cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 140cm.

You are on Lobby. Skip to the next section.

Lobby

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• Circulation View
  • The type of flooring in the lobby is tiles and carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; sofas, a mixture of seats with and without armrests, armchairs, seats with armrests and seats without armrests.
  • The lighting levels are low to moderate.
• Signage View
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played in the lobby at a low level.

You are on Entrance (LivingWell Health Club Entrance). Skip to the next section.

Entrance (LivingWell Health Club Entrance)

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• Entrance View
  • This information is for the entrance located ground floor, to the left of reception.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 136cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left as you enter the LivingWell Health Club.
  • The reception point is approximately 5m from the LivingWell Health Club entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are low to moderate.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Seats can be made available for guests at reception.
  • There is a touch screen.
  • The type of flooring in the reception area is wood.

You are on Changing Area (Female). Skip to the next section.

Changing Area (Female)

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located off the main corridor.
  • The changing area is approximately 28m from reception.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard toilets, standard showers, an accessible shower, an accessible toilet, standard changing rooms/cubicles and baby change facilities.
  • This is a female changing area.
  • Similar male changing area(s) are available.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm.
  • The type of flooring in the changing area is tiles.
  • There is not a red flashing fire alarm beacon within the changing area.
  • The changing area is open plan with bench seating.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are moderate to good.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • The shower head height(s) is/are fixed.
  • The shower control type(s) is/are lever.
  • There is no seat for the shower(s).
  • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is twist/turn.
  • The lighting levels in the toilet(s) are good.
• Baby Changing Facilities View
  • Baby changing facilities are available.
  • Baby changing facilities are located in the changing area.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 101cm.

You are on Accessible Shower (Female). Skip to the next section.

Accessible Shower (Female)

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• Location and Access View
  • This accessible shower is located to rear of female changing room.
  • This accessible shower is approximately 38m from the LivingWell Health Club entrance.
  • There is step-free access to the accessible shower.
  • The key is not a radar key.
  • There is no signage on or near the shower door.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is not height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 48cm.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is fair.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • There is an emergency alarm for the shower.
• Comments View
  • There is a similar shower in the male changing area.

You are on Accessible Toilet(s) (Female). Skip to the next section.

Accessible Toilet(s) (Female)

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• Location and Access View
  • The accessible toilet was out of use at the time of the survey.
  • This accessible toilet is located in the female changing area.
  • This accessible toilet is approximately 29m from the LivingWell Health Club entrance.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • The key is not a radar key.
  • There is no signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 77cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 175cm x 166cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 111cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is twist turn mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm.
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
• Comments View
  • There is also an accessible toilet in the male changing room.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is situated in the leisure club .
  • The fitness suite is located off the corridor in the LivingWell Health Club.
  • The fitness suite can be used by members or guests.
  • The fitness suite is staffed when open.
  • There are surveillance cameras in the fitness suite.
  • There is step free access to the fitness suite.
  • The door is key fob activated.
  • The door opening width is 88cm.
• Fitness Suite Information View
  • Hilton Team Members receive training in assisting disabled people.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; upper body machines where fixed seats can be removed, free weights, arm cycles and cable resistance machines.
  • The type of flooring in the fitness suite is wood, vinyl and laminate.
  • There is not a hearing assistance system.
  • There is an extra lifestyle studio which is accessed via double doors with a locked leaf that open away from you (push) and have an opening width of 90cm.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• The swimming pool is situated in the leisure club .
• The swimming pool can be used by members or guests.
• There is not a lifeguard for the swimming pool.
• There is not a ramped entrance into the water.
• There are steps into the swimming pool.
• There are 4 steps.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going down.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There is a ladder type entrance into the water.
• There are 2 steps with a handrail on the right to access the shallow pool.
• There is a wet side chair available.
• Seating around the pool includes; chairs with armrests.
• There is an emergency alarm at poolside.
• There is a hot tub in the swimming pool area.
• There are steps for access to the hot tub.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is not a hoist for wheelchair users to access the hot tub.
• There is a reclining sun lounger without armrests.

You are on Sauna (Female). Skip to the next section.

Sauna (Female)

• There is step free access to the sauna.
• The door opens towards you (pull).
• The width of the door opening is 59cm.
• The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
• The sauna has bench seating.
• There is an emergency alarm in the sauna.
• There is also a sauna to the rear of the male changing room.

You are on Steam Room (Pool Side). Skip to the next section.

Steam Room (Pool Side)

• There is step free access to the steam room.
• The door opens towards you (pull).
• The width of the door opening is 83cm.
• The steam room does not have an unobstructed minimum turning space of 150cm x 150cm.
• The steam room has bench seating.
• There is an emergency alarm in the steam room.