You are on Getting to HMS Belfast and Getting Help and Assistance. Skip to the next section.

Getting to HMS Belfast and Getting Help and Assistance

• For information about getting to HMS Belfast and getting help and assistance please click here (opens in new tab).

You are on Outside Access (Ticket Office). Skip to the next section.

Outside Access (Ticket Office)

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• Entrance View
  • This information is for the entrance located off The Queen's Walk.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Ticket Office'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 127cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located to the right of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance and to the left of the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Counter (Tickets). Skip to the next section.

Counter (Tickets)

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• Counter View
  • The counter is located ahead as you enter.
  • The counter is approximately 2m (2yd 7in) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 111cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The type of flooring in this area is vinyl.

You are on Counter (Shop). Skip to the next section.

Counter (Shop)

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• Counter View
  • The counter is located to the left after you enter.
  • The counter is approximately 2m (2yd 7in) from the Pavilion entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 111cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.

You are on Shop. Skip to the next section.

Shop

• The majority of aisle widths are 150cm+.
• The type of flooring is vinyl.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There are mats in aisles that might be perceived as holes.
• There is good colour contrast between the walls and floor in all areas.
• The lighting levels are moderate to good.
• Music is played everywhere.
• There are hand sanitisers.
• The height of the hand sanitiser(s) is/are 90cm.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left of the ticket counter.
  • This accessible toilet is approximately 5m (5yd 1ft) from the Pavilion entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 79cm (2ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 95cm (3ft 1in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 100cm.

You are on Exit (Pavilion to Gangway). Skip to the next section.

Exit (Pavilion to Gangway)

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• Exit View
  • This information is for the exit located after the ticket counter.
  • The exit area/door is clearly signed internally.
  • The exit is step-free.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a canopy or recess which provides weather protection at this exit.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the opening is 128cm.

You are on Gangway to HMS Belfast. Skip to the next section.

Gangway to HMS Belfast

• There is the Gangway leading from The Queen's Walk and the Pavilion building to the HMS Belfast.
• There is step-free access along the Gangway.
• There are handrails on both sides along the Gangway.
• There are information boards located on both sides of the Gangway.
• The gradient of the Gangway varies from very slight, slight to steep depending on the River Thames Tide.
• The angle and the direction of the slope varies depending on the River Thames Tide.

You are on Step(s) (Gangway to HMS Belfast). Skip to the next section.

Step(s) (Gangway to HMS Belfast)

• There is a/are step(s) located at the end of the Gangway.
• There is/are 6 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Lift (Gangway to HMS Belfast). Skip to the next section.

Lift (Gangway to HMS Belfast)

• There is a lift for public use.
• The lift is located at the rear of the gangway.
• The lift is a platform lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The clear door width is 95cm (3ft 1in).
• The dimensions of the lift are 95cm x 140cm (3ft 1in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.

You are on Related Access Guides (HMS Belfast Access Guides). Skip to the next section.

Related Access Guides (HMS Belfast Access Guides)

• HMS Belfast - Getting Here and Getting Help and Assistance link (new tab) - click here
• HMS Belfast - General Access Decks 2 and 1 link (new tab) - click here
• HMS Belfast - Audio Guide Tour - Decks 2 and 1 link (new tab) - click here
• HMS Belfast - Audio Guide Tour - Decks - 01, 02, 03 and 04 link (new tab) - click here
• HMS Belfast - Boiler Room and Engine Room link (new tab) - click here