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voco St. David's

Havannah Street, Cardiff, CF10 5SD

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Access Guide

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Accommodation Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor, within the male and female standard toilets.
    • All toilets with adaptations have a right hand transfer space.
    • The male and female step-free standard toilet facilities are located on the ground floor, to the right after you enter the hotel.
    • The male and female step-free standard toilet facilities are located on the first floor, next to the meeting rooms.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the ground floor female toilets and the male toilet with adaptations.

Parking

  • Car Park View
    • The car park is located to the front right of the hotel.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 350cm (width) x 480cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 48m from the hotel entrance.
    • The most accessible route from the Blue Badge parking has steep ramps or slopes and uneven surfaces.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located throughout the car park.
    • Payment machines are located in an alcove to the right side of the hotel lobby.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
    • Payment can be made using the Evology Parking APP.
  • Electric Vehicle Charging Points View
    • There are 6 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 260cm (width) x 500cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app or tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is not a designated drop-off point available.
    • There is a payment kiosk to pay for the electrical charging points outside which is accessible to wheelchair users.

Entrance (Hotel)

  • This entrance is located at the front of the hotel.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There is a single automatic door at this entrance.
  • The door opens by revolving.
  • The width of the opening is 165cm.
  • The door has a low visual contrast.
  • There is a button to the right of the entrance to slow down the revolving door at a height of 101cm.
  • There is step-free level access as you enter.

Reception

  • The reception is located ahead after you enter the hotel.
  • The distance from the hotel entrance is 10m.
  • The most accessible route to reception has uneven surfaces.
  • There is step-free level access to reception.
  • The height of the reception desk is 121cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 90cm.
  • The reception has patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny and patterned.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and sofas.
  • Furniture available in this area includes: coffee tables.

Counter (Concierge)

  • The counter is located to the right after you enter the hotel.
  • The distance from the hotel entrance is 5m.
  • The most accessible route to the counter has uneven surfaces.
  • There is step-free level access to the counter.
  • The height of the counter is 120cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • The counter has patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny and patterned.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Getting Around The Building

  • There is step-free level access throughout the majority of areas.
  • Access throughout the building may include uneven surfaces, manual doors, doors permanently held open and narrow walkways.
  • Some flooring is shiny and patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • There is background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Eating and Drinking (Tir a Môr)

  • Location and Access View
    • Tir a Môr is located on the ground floor of the hotel, at the rear right of the lobby area.
    • The most accessible route has step-free level access and doors permanently held open.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where food and drink can be ordered, a buffet counter, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
  • Order and Payment View
    • The self-service counter was surveyed.
    • The counter is located to the rear left of the restaurant.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds and mirrors.
    • The bar counter is 108cm high.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and high stools.
    • Furniture available in this area includes: tables, coffee tables, high tables, long tables and booths.
    • Some chairs are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • Lighting levels are adjustable.
    • There is an outdoor terrace area next to restaurant.
      The door to this area is manual, opens away from you and has an opening width of 104cm.

Toilet with Adaptations (Ground Floor - Male - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located on the ground floor, to the right after you enter the hotel.
    • The distance from the hotel entrance is 23m.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is no signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 126cm (width) x 170cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 58cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 57cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There is one coat hook.
    • The coat hook is 164cm from the floor.
    • The height of the baby change facility when in use is 85cm.
    • The walls and floor have a low visual contrast.
    • Lighting levels were low at the time of the survey.

Lift (Main Hotel)

  • The lift surveyed is located ahead from the main entrance.
  • The distance from the hotel entrance is 20m.
  • The most accessible route to the lift has step-free level access and uneven surfaces.
  • Floors G, 1, 2, 3, 4, 5, 6 and 7 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 111cm.
  • The internal dimensions of the lift are 188cm (width) x 136cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There are other lifts available at this location which are of a similar size.

Lift (Spa)

  • The lift surveyed is located on floor 1, ahead from the main hotel lift down the left hand corridor.
  • The distance from the main hotel lift is 26m.
  • The most accessible route to the lift has step-free level access, a lift and manual doors.
  • Floors 1, 2, 3, 4, 5, 6 and 7 of the hotel and the ground floor of the spa are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • Some of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 101cm (width) x 137cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Bedroom and Ensuite with Adaptations (Room 504 - Wheel-in Shower)

  • Bedroom Access View
    • The bedroom surveyed is located on floor 5 of the hotel, to the right after you exit the main hotel lift.
    • The distance from the main lift is 9m.
    • The most accessible route to the bedroom has a lift.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 106cm.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 75cm.
  • Bedroom Features View
    • The bedroom has twin beds.
    • The top of the mattress is 66cm from the floor.
    • The space under the bed is 12cm from the floor.
    • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
    • The following is available in this bedroom: a mixture of chairs with and without armrests, bedside plug sockets, a coffee table, a desk and a TV with subtitles.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • Lighting levels are adjustable.
    • This bedroom does not have an adjoining room.
    • There is a balcony, which is accessed via a manual door.
    • The width of the balcony door opening 98cm.
    • There is an 8cm high step to the balcony.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high visual contrast.
    • The width of the door opening to the ensuite is 76cm.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 172cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 95cm (from the side of the toilet pan).
    • There is a push button flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 54cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 85cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The ensuite has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 141cm and 164cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • The ensuite has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist turn mixer.
    • There is a shower seat.
    • The shower seat is 49cm from the floor.
    • There are grab rails for the shower.
    • The shower grab rails have varying visual contrasts.
    • The dropdown rail for the toilet is on a sliding rail and can be moved to the left side.
      There is a sliding rail for the shower.