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Lindo Wing - Outpatients and Therapies

St Mary's Hospital, Praed Street, Paddington, London, W2 1NY

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Access Guide

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Getting To (Lindo Wing - Outpatients and Therapies)

  • The most accessible route from the Blue Badge bays on South Wharf Road has a steep ramp or slope, uneven surfaces and a dropped kerb.
  • View further information about parking at the hospital (opens new tab).
  • Access to the Lindo Wing - Outpatients and Therapies is via the Mary Stanford Wing - South Wharf Road entrance.
  • There is not a drop-off point at this entrance.
  • the Lindo Wing - Outpatients and Therapies is located on the ground floor of the Lindo Wing.
  • the Lindo Wing - Outpatients and Therapies is approximately 10m from the Lindo Wing - Step-Free Access via Mary Stanford Wing entrance.
  • Enter the Mary Stanford Building via the entrance on South Wharf Road.
    Turn immediately left and enter the Lindo Wing via the Lindo Wing - Step-Free Access via Mary Stanford Wing entrance.
    Turn right, and the Lindo Wing - Outpatients and Therapies department is straight ahead.
    Report to the Lindo Wing Reception on your left to sign-in, if necessary.
  • Internally the most accessible route has manual doors, narrow walkways and a steep ramp or slope.
  • Some flooring along the route is shiny.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer).
  • View more information on getting to and around the hospital (opens new tab).

Parking (South Wharf Road)

Entrance (Mary Stanford Building - South Wharf Road)

  • This entrance is located at the front of the building, on South Wharf Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There is an intercom at a height of 100cm.
  • There is a single manual door at this entrance.
  • The door has an open extension leaf.
  • The door is permanently held open.
  • The width of the opening is 122cm.
  • The door has a medium visual contrast.
  • There are uneven surfaces and a slight slope between the two sets of entrance doors.
  • There is a second single manual door.
  • The second door is permanently held open.
  • The width of the opening is 97cm.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor of the Mary Stanford Building.

Entrance (Lindo Wing - Step-Free Access via Mary Stanford Wing)

  • This entrance is located on the ground floor of the Mary Stanford Wing, to the left as you enter via the South Wharf Road entrance.
  • The entrance area is clearly signed.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient with resting areas.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There is an intercom at a height of 120cm.
  • The height of the hand sanitiser is 116cm.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 90cm.
  • The door has a high visual contrast.
  • There is a second single manual door.
  • The second door opens towards you.
  • The width of the opening is 85cm.
  • The second door has a high visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor of the Lindo Wing.

Department / Service (Lindo Wing - Outpatients and Therapies)

  • Location and Access View
    • Lindo Wing - Outpatients and Therapies is located on the Ground Floor of the Lindo Wing.
    • View information on opening times.
    • There is no signage on or near the door.
    • There is step-free level access into this area.
    • There is a key fob/card reader at a height of 122cm.
    • The height of the hand sanitiser is 132cm.
    • There are double manual doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 172cm.
    • There is a push pad or push button to exit at a height of 123cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include narrow walkways and doors permanently held open.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Facilities and Services View
    • There are 9 consultation/medical rooms available.
    • Seating available in this area includes: benches and chairs without armrests.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The hoist is mobile.
    • The following facilities are available for patients: standard toilets.
    • The nearest toilet with adaptations is located on the ground floor of the Lindo Wing.

Toilet and Changing Facilities (Lindo Wing - Outpatients and Therapies)

  • Toilet Facilities View
    • The shared step-free toilet facilities are located on the left and right as you enter the Outpatients and Therapies department.

Reception (Lindo Wing - Outpatients and Therapies)

  • The reception is located straight ahead as you enter the Outpatients and Therapies department.
  • The distance from the Outpatients and Therapies department entrance is 2m.
  • There is step-free level access to reception.
  • The height of the reception desk is 112cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens and windows.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Seating Area (Lindo Wing - Outpatients and Therapies)

  • Lindo Wing - Outpatients and Therapies.
  • Location and Access View
    • The seating area is located in the Lindo Wing lobby, just outside the Outpatients and Therapies department entrance.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: sofas.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Consultation / Medical Room (Consulting Room)

  • There are 8 consultation/medical rooms available.
  • The room surveyed was; Consulting Room 1.
  • The room is located at the far end of the corridor, to your left as you enter the Outpatients and Therapies department.
  • The most accessible route to the room has doors permanently held open and step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 119cm.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Treatment Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; the Treatment Room.
  • The room is located to the right, and then immediately on the left as you enter the Outpatients and Therapies department.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 133cm.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Standard Toilet Facilities

  • The shared standard toilet facilities were surveyed.
  • The toilet is located immediately to the left as you enter the Outpatients and Therapies department.
  • The distance from the department entrance is 4m.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free level access into the toilet.
  • There is pictorial and written text signage on or near the door.
  • The door opens by sliding and has a medium visual contrast.
  • The width of the door opening is 92cm.
  • Internally the door has a low visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wall mounted towel dispenser, a wash basin and a wall mounted soap dispenser available.
  • The wash basin has a lever mixer tap.
  • Lighting levels were even at the time of the survey, with unshaded light sources.