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Crossbasket Castle and Grounds

Crossbasket Castle Hotel, Stoneymeadow Road, High Blantyre, South Lanarkshire, G72 9UE

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Access Guide

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Accommodation Overview

  • About View
    • There are 9 bedrooms in total.
    • There is not step-free level access to the bedrooms.
    • Dogs are welcomed at this venue.
    • Shared facilities include: toilets, a lounge and a dining room.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a portable ramp at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the link to the Ballroom upper balcony from the bar, and the upper floors where all bedrooms are located.
    • Access throughout may include manual doors, doors permanently held open and narrow walkways.
    • The ground, first and second floors can be accessed via stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: bath mats, shower chairs and mobility scooter charging facilities.
    • British Sign Language interpreters can be provided on request.
    • The alternative formats documents can be provided in include: Large print (on request) and different languages (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: equality training.
  • Related Access Guides View

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located through to the right after you enter.
    • The toilet with adaptations has no transfer space available.
    • The female step-free toilet facilities are located to the left after you enter.
    • The male step-free toilet facilities are located to the right of the stairs.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located to the front of the castle.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 490cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 90m from the entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the castle.
    • There is a staff-driven buggy available for transport around the grounds and between buildings.

Entrance

  • This entrance is located at the front of the castle.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 6 steps with handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 13cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 137cm.
  • The doors have a low visual contrast.
  • There is a second single manual door.
  • The second door opens away from you.
  • The width of the opening is 105cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located to the right as you enter.
  • The distance from the entrance is 2m.
  • There is step-free level access to reception.
  • The height of the reception desk is 79cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is patterned.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and armchairs.
  • Furniture available in this area includes: coffee tables.

Getting Around

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the link to the Ballroom upper balcony from the bar, and the upper floors where all bedrooms are located.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • Some flooring is patterned.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There is background noise.
  • Wayfinding signage is not provided.
  • Seating available in the walkways includes: chairs with armrests, armchairs and sofas.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable in some areas.

Eating and Drinking

  • Location and Access View
    • The most accessible route has step-free level access and doors permanently held open.
    • There is step-free level access into this area.
    • There is a single manual door with a low visual contrast.
    • The door is permanently held open.
    • The width of the opening is 103cm.
  • Service View
    • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located through to the rear right of the castle.
    • There is step-free level access to the counter.
    • The height of the counter is 115cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors and glazed screens.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
    • Lighting levels are adjustable.

Toilet with Adaptations (No Transfer Space)

  • Location and Access View
    • The toilet surveyed is located through to the rear right after you enter.
    • The distance from the entrance is 25m.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 131cm (width) x 238cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a lateral transfer space next to the toilet.
    • There is a spatula flush for the toilet.
    • There is a horizontal grab rail on the right as you face the toilet.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the left as you face the toilet.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the left as you face the toilet.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There are paper towels for drying hands.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • The mirror has been angled for ease of use.
    • There is no shelf.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 81cm.
    • The walls and floor have a low visual contrast.
    • Lighting levels vary due to the use of large glazed walls.

Stairs

  • The stairs surveyed are located to the rear of the entrance foyer.
  • The ground, first and second floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Standard Bedroom and Ensuite (Room 4 - The Cabbell Room)

  • The bedroom surveyed is located on the first floor.
  • The most accessible route to the bedroom has manual doors.
  • There is step-free level access into the bedroom.
  • There is written text and numbered signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 84cm.
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 60cm from the floor.
  • The following is available in this bedroom: a chair with armrests, an armchair, bedside plug sockets, a coffee table and a TV with subtitles.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Lighting levels are adjustable.
  • There is step-free level access into the ensuite.
  • The ensuite door opens inwards and has a low visual contrast.
  • The width of the door opening is 77cm.
  • Internally the door has a low visual contrast.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder, a wash basin, a bar of soap and a hand towel available.
  • The wash basin has a lever mixer tap.
  • The toilet roll holder has a medium visual contrast.
  • Additional features include: a mirror and coat hooks.
  • The ensuite has a pedal bin.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The ensuite has a shower cubicle.
  • There is a fixed height shower head.
  • The shower controls are lever mixer.

Outdoor Spaces

  • The following is available in this area: parkland, woodland, formal gardens and gardens.
  • Outdoor areas consist of grass, gravel and paving slabs.
  • There are footpaths throughout.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the gardens and some of the river walkway.
  • The following areas have stepped access: some of the river walkway (can also be viewed step-free from the Ballroom balcony).
  • There are seats situated along the paths for people to rest.