You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

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• About View
  • There are 40 bedrooms in total.
  • There is step-free level access to all bedrooms.
  • There are 4 bedrooms with adaptations.
  • All of the bedrooms with adaptations have adjoining rooms.
  • 4 bedrooms with adaptations have an ensuite with a wheel-in shower.
  • Dogs are welcomed at this venue.
  • Shared facilities include: toilets and a dining room.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest step-free train station is Blantyre.
  • The nearest bus station is East Kilbride.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is also a step-free entrance to Trocadero’s Terrace from the outdoor area, which bypasses the internal ramp.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: Foveran’s and Trocadero’s restaurants.
  • The following areas have stepped access: the performer's stage in Trocadero’s.
  • Access throughout may include manual doors.
  • The ground and first floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: bath mats, shower chairs and mobility scooter charging facilities.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include: Large print (on request) and different languages (on request).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: equality training.
• Related Access Guides View
  • Crossbasket Castle offers 9 further bedrooms on the first floor, accessed via stairs.
    There is step-free access to the ground floor dining areas and bar, where afternoon teas, meals and drinks are served.
  • View information on Crossbasket Castle and Grounds (opens new tab) .
  • Crossbasket Castle Roosevelt Ballroom is linked to the castle and is used for events, alongside the lower Little James Hall which can be used for ceremonies.
    There is step-free access between the two rooms via lift, or via separate external entrances.
  • View information on Crossbasket Castle Ballroom (opens new tab) .

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located to the left after you enter, and to the rear of Forevan's restaurant.
  • All toilets with adaptations have a right hand transfer space.
  • The male and female step-free toilet facilities are located to the left after you enter.
  • The shared step-free toilet facilities are located in Forevan's restaurant.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located to the left after you enter.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located to the front of the hotel.
  • The car park is open air/surface.
  • The car park surface consists of tarmac and block paving.
  • There are 4 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 490cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 50m from the entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
  • The main car park is located to the right as you enter the grounds.
    There is a staff-driven buggy available for transport around the grounds and between buildings.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located in front of the entrance.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the hotel.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors open both ways.
• The width of the opening is 138cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double manual doors.
• The second set of doors open both ways.
• The width of the opening is 138cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a low visual contrast.

You are on Reception. Skip to the next section.

Reception

• The reception is located ahead as you enter.
• The distance from the entrance is 5m.
• There is step-free level access to reception.
• The height of the reception desk is 123cm.
• There is a lowered section at the desk.
• The height of the lowered section is 75cm.
• The reception has mirrors.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is patterned.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests, armchairs, sofas and benches.
• Furniture available in this area includes: tables and coffee tables.
• Some seating is fixed.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: Foveran’s and Trocadero’s restaurants.
• The following areas have stepped access: the performer's stage in Trocadero’s.
• Access throughout may include manual doors and doors permanently held open.
• Some flooring is patterned.
• The visual contrast between the walls and floor varies between low and high.
• Some of the walls have a reflective finish.
• There is background noise in some areas of the venue.
• Wayfinding signage is not provided.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable in some areas.

You are on Bedroom and Ensuite with Adaptations (Room 119). Skip to the next section.

Bedroom and Ensuite with Adaptations (Room 119)

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• Bedroom Access View
  • The bedroom surveyed is located on the ground floor, through to the left of the building.
  • The distance from the entrance is 55m.
  • The most accessible route to the bedroom has step-free level access, manual doors and doors permanently held open.
  • There is step-free level access into the bedroom.
  • There is tactile and numbered signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 85cm.
• Bedroom Features View
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 65cm from the floor.
  • The space under the bed is 5cm from the floor.
  • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
  • The flooring is patterned.
  • The following is available in this bedroom: an armchair, bedside plug sockets, a coffee table, a desk, a TV with subtitles and a flashing fire alarm.
  • There is a push button emergency alarm.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • This bedroom has an adjoining room.
  • There is a balcony, which is accessed via a manual door.
  • The width of the balcony door opening 80cm.
  • The room has a Juliet balcony.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens inwards and has a high visual contrast.
  • The width of the door opening to the ensuite is 86cm.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 295cm (width) x 260cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 225cm (from the side of the toilet pan).
  • There is a push button flush on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 86cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a bar of soap.
  • There is a push button emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The ensuite has a pedal bin.
  • There is one coat hook.
  • The coat hook is 121cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.
  • The ensuite has a wheel-in shower.
  • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 50cm from the floor.
  • There are grab rails and dropdown rails for the shower.
  • The shower grab rails have a high visual contrast.
  • The shower dropdown rails have a high visual contrast.
  • There is a push button emergency alarm for the shower.

You are on Eating and Drinking (Forevan's). Skip to the next section.

Eating and Drinking (Forevan's)

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• Location and Access View
  • The restaurant is located through to the left after you enter.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free access via ramp into this area.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with a handrail on the left going down.
  • The ramp bypasses the steps.
  • There are 3 steps with a handrail on the right going down.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The door is permanently held open.
  • The width of the opening is 84cm.
• Service View
  • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the right after you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 73cm.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, benches and high stools.
  • Furniture available in this area includes: tables.
  • Some chairs are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.

You are on Eating and Drinking (Trocadero's). Skip to the next section.

Eating and Drinking (Trocadero's)

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• Location and Access View
  • The restaurant is located to the right or left of reception.
  • The most accessible route has slight ramps or slopes, manual doors and doors permanently held open.
  • There is step-free level access into this area.
  • There are double manual doors with a low visual contrast.
  • One of the doors was locked at the time of the survey.
  • The door is permanently held open.
  • The width of the opening is 84cm.
• Service View
  • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located immediately beyond the entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 109cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 74cm.
  • The counter has mirrors, glazed screens and patterned/distracting backgrounds.
• Seating Area View
  • The following areas have step-free access via ramps or slopes: the lower seating area (via the ramp in Forevan's).
  • The following areas have stepped access: the lower seating area (bypassed via the ramp in Forevan's or via the external Trocadero's Terrace entrance) and the performer's stage area at the front of the lower floor.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and high stools.
  • Furniture available in this area includes: tables and booths.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.
  • There is 1 unmarked step without handrails to access the performer's stage.

You are on Toilet with Adaptations (Corridor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Corridor - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the left after you enter, off the corridor before the lift and stairs.
  • The distance from the entrance is 25m.
  • The most accessible route to the toilet has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 180cm (width) x 224cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 104cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There are paper towels for drying hands.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 88cm from the floor.
  • There is a push button emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 125cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Forevan's - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Forevan's - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the rear of Forevan's on the lower ground level.
  • The distance from the entrance is 25m.
  • The most accessible route to the toilet has a slight ramp or slope and doors permanently held open.
  • There is step-free level access into the facility.
  • There is tactile, pictorial and written text signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 87cm.
  • The door has a twist lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 235cm (width) x 245cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 165cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 86cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There are paper towels for drying hands.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 88cm from the floor.
  • There is a push button emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 125cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room surveyed is located to the left after you enter.
• The distance from the entrance is 25m.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is step-free level access into the room.
• There is tactile and pictorial signage on or near the door.
• The door opens outwards and has a low visual contrast.
• The width of the door opening is 86cm.
• Internally the door has a low visual contrast.
• The height of the baby change facility when in use is 80cm.
• There is a toilet, a wash basin, a mirror and a coat hook in the room.
• The wash basin has a lever mixer tap.
• The room has a waste bin, a nappy/incontinence items bin and a sanitary bin.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located through the left after you enter.
• The distance from the entrance is 40m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• The ground and first floors are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 122cm (width) x 177cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located through to the left after you enter.
• There is a permanently held open door to access the stairwell.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Outdoor Spaces. Skip to the next section.

Outdoor Spaces

• The following is available in this area: parkland and gardens.
• Outdoor areas consist of grass, block paving, gravel and paving slabs.
• There are footpaths throughout.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the upper grounds.
• The following areas have stepped access: the upper grounds (bypassed via slopes).
• There are not any seats situated along the paths for people to rest.