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Crossbasket Castle Ballroom

Crossbasket Castle Hotel, Stoneymeadow Road, High Blantyre, South Lanarkshire, G72 9UE

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Access Guide

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Overview

  • About View
    • Facilities available in the venue include: the Roosevelt Ballroom and the Little James Hall.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is also step-free access via slope at the side entrance to the ballroom.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have stepped access: the performer's stage in the ballroom, and the ballroom upper balcony link to the castle bar.
    • Access throughout may include manual doors and doors permanently held open.
    • The Little James hall, the ballroom and the ballroom balcony floors can be accessed via a platform lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: mobility scooter charging facilities.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: large print (on request) and different languages (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: equality training.
  • Related Access Guides View

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located to the right as you enter and to the right of the stage.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located to the rear of the entrance foyer and on either side of the stage.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilets with adaptations and in the female toilets next to the stage.

Parking

  • Car Park View
    • The car park is located to the front of the hotel.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 490cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 130m from the entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes.
  • Charges and Restrictions View
    • Parking is free for all users.
    • The main car park is located to the right as you enter the grounds, although there is a smaller car park closer to the ballroom and castle.
      There is a staff-driven buggy available for transport around the grounds and between buildings.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Little James Hall)

  • This entrance is located at the front of the hall.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 180cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.

Getting Around

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: the performer's stage in the ballroom, and the ballroom's upper balcony link to the castle bar.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is shiny and patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • There is background noise in this area which varies depending on the function/event.
  • Wayfinding signage is not provided.
  • Seating available in the walkways includes: chairs with armrests, chairs without armrests, armchairs and benches.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable in some areas.

Toilet with Adaptations (Little James Hall - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left after you enter.
    • The distance from the Little James Hall entrance is 5m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The width of the door opening is 98cm.
    • The door has a sliding bolt lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 138cm (width) x 217cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 74cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 93cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 76cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There are paper towels for drying hands.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 85cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 75cm.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.

Lift (Ballroom)

  • The lift surveyed is located through to the right beyond the Little James Hall.
  • This lift is a platform lift.
  • The distance from the Little James Hall entrance is 30m.
  • The most accessible route to the lift has step-free level access and manual doors.
  • The ground and ballroom floors are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 100cm (width) x 139cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs (Ballroom)

  • The stairs surveyed are located beyond the Little James Hall.
  • The ground and ballroom floors can be accessed by these stairs.
  • There are 11 steps between floors.
  • The steps are clearly marked and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The steps have open risers.
  • Lighting levels vary due to the use of large glazed walls.

Eating and Drinking (Roosevelt Ballroom)

  • Location and Access View
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • There is a single manual door with a low visual contrast.
    • The door opens towards you.
    • The width of the opening is 80cm.
  • Service View
    • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 115cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors and glazed screens.
  • Seating Area View
    • There is step-free level access throughout the seating area, this may include the use of a lift.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and armchairs.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.
    • Lighting levels are adjustable.

Lift (Upper Ballroom Balcony / Castle)

  • The lift surveyed is located to the rear of the ballroom bar.
  • The distance from the ballroom lift is 50m.
  • The most accessible route to the lift has step-free level access and manual doors.
  • The ballroom and castle lower ground floors are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 100cm (width) x 137cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs (Upper Ballroom Balcony / Castle Link)

  • The stairs surveyed are located to the rear of the ballroom.
  • The ballroom and castle lower ground floors can be accessed by these stairs.
  • There are 17 steps between floors.
  • The steps are unmarked and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.
  • Lighting levels are adjustable.

Toilet with Adaptations (Ballroom - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right of the stage in the ballroom.
    • The distance from the ballroom lift is 30m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 152cm (width) x 219cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 88cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is not a soap dispenser.
    • There are paper towels for drying hands.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 76cm.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.