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National Portrait Gallery - Level -3

2 St Martin's Place, London, WC2H 0HE

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Access Guide

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Introduction

  • The National Portrait Gallery is an art gallery in London housing a collection of portraits of historically important and famous British people.
  • It was the first portrait gallery in the world when it opened in 1856.
  • The gallery is located to the south-east corner of Leicester Square, off St Martin's Place.
  • For more information on Leicester Square please click here.

Getting Here (Leicester Square)

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille, large print and audio.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Opening Times

Outside Access (Main Entrance - Revolving Door Stepped Access)

  • Entrance View
    • This information is for the entrance located on St Martin's Place.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'National Portrait Gallery'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) by revolving.
    • The door(s) is/are single width.
    • The width of the door opening is 112cm.
    • There is a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Main Entrance - Manual Doors Stepped Access)

  • Entrance View
    • This information is for the entrance located on St Martin's Place.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'National Portrait Gallery'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 120cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • There are 2 identical doors, one either side of the revolving door entrance.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located on St Martin's Place.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 103cm.
    • There is a member of staff available for assistance at this entrance.
    • There are gates on the approach to the accessible entrance. The gates are held open and have an opening width of 176cm. There is a small lip on the floor to the left as you face the gates.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance.
    • There is a slope with a very easy incline.

Lift (Accessible Entrance Lift - Levels -1 and -3)

  • There is a lift for public use.
  • The lift is located just inside the accessible entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 3m (3yd 10in) from the accessible entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -1, E and -3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 97cm x 140cm (3ft 2in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.
  • Comments View
    • This lift operates between the bookshop, the accessible entrance and the Portrait Café only.

Eating and Drinking (Portrait Café)

  • Location and Access View
    • The following information is for the café.
    • The café is located on Level -3.
    • There is step-free access, via lift, to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered and table service (on request only).
    • Staff can bring food and/or drinks to tables.
    • Menu types include; menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 95cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • The lighting levels are moderate to good.
  • Payment Counter View
    • The height of the counter is 90cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • The lighting levels are moderate to good.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 74cm.
    • There are also bench seats and stools.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is tiles and wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are low to moderate.

Attraction / Exhibit (Print Sales Gallery)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is step-free access at this entrance/opening.
    • Access is via the Café.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is stone.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does not play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are moderate.
  • Exit View
    • Visitors exit via the entrance/opening.

Accessible Toilet(s) (Left Hand Transfer)

  • Location and Access View
    • This accessible toilet is located in the Print Gallery on Level -3.
    • This accessible toilet is approximately 25m (27yd 1ft) from the accessible entrance lift.
    • There is step-free access to the accessible toilet, via lift.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 193cm x 250cm (6ft 4in x 8ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 138cm from floor level.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 124cm (4ft 1in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is poor.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 104cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on Level -2, off the lift lobby.

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