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Departures Gates 21-24

London City Airport, Royal Docks, London, E16 2PX

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Access Guide

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Getting Here

  • By Road View
    • London City Airport is located in East London, in the Royal Docks, off the A1020.
    • London City Airport offers 30 minutes of free parking to Blue Badge holders, please follow signs to the Pick Up Area. If you are being dropped off by car, a convenient place to do so is the Drop Off Area in front of the Terminal building. London City Airport has an Onsite Car Park
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • There are bus stops directly next to the airport, Step-free wheelchair access is available on the buses serving the airport.
  • By DLR View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact from the information desk in the main concourse or by contacting any of the PRM (Special Assistance) staff.
  • Passengers requiring assistance will be taken to aircraft using lifts to access the apron, buses to access the far gates, and stair climbers to access the aircraft. Passengers requiring assisted access are collected from the Priority Seating in the Departures Lounge by PRM staff. There are also wheelchairs available to help PRM staff assist passengers.

Departures Lounge

Outside Access (Gates 21-24 Entrance)

  • This information is for the entrance located at the far end of The City Bar and Grill in the departures lounge.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).

Getting To Departure Gates (Gates 21 - 24)

  • The type of flooring along the route is vinyl.
  • There is some flooring along the route which is shiny and could cause issues with glare or look slippery to some people.
  • There are not travelators available along the route.
  • Assistance vehicles are available.
  • There are resting/seating areas along the route.
  • Wayfinding signage is available along the route.
  • The lighting levels along the route are good.
  • The distances from the Gates 21-24 entrance are:
    Gate 22 - 65 metres.
    Gate 21 - 77 metres.
    Gate 24 - 145 metres.
    Gate 23 - 153 metres.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 155m (169yd 1ft) from the Gates 21-24 entrance.
    • This accessible toilet is located at the far end of the corridor, just past Gate 23.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 157cm x 227cm (5ft 2in x 7ft 5in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 89cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm did not sound when tested.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).

Departure Gate(s) (21 and 23)

  • Departure Gates Waiting Area View
    • There is clear signage to the departure gate(s).
    • There is seating available at the departure gate(s).
    • There is a mixture of seating with and without armrests.
    • There is not designated seating available for people with reduced mobility.
    • The type of flooring in the departure gate(s) is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is not a hearing assistance system in this area.
    • There are audible announcements in this area.
    • The lighting levels are moderate to good.
  • Departure Gate Details View
    • A documentation check desk is available at gate(s) 21 and 23.
    • The height of the documentation check desk(s) is high (95cm - 110cm).
    • There is a single, permanently held open door with an opening width of 75cm+ exiting the departure gate(s) waiting area(s).
  • Boarding View
    • There is access to the aircraft via tarmac from gates 21 and 23.
    • There is stepped access to the doors that lead out to the tarmac.
    • There is a single, automatic door with an opening width of 75cm+ for access to the tarmac.
    • There is stepped access to the aircraft via the tarmac from departure gate(s) 21 and 23.
    • There is not an Ambulift available.
    • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.

Other Floors (Departure Gates 21 and 23 to Tarmac)

  • Stairs can be used to access other floors.
  • The stairs are located just beyond the departure gate.
  • The floors which are accessible by stairs are Departure Gates and Doors to Tarmac.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • The lighting levels at the steps are moderate to good.

Other Floors (Departure Gates Corridor to Departure Gates 22 and 24)

  • Stairs can be used to access other floors.
  • The stairs are located along the Departure Gates corridor.
  • There are two sets of similar stairs leading to Departure Gates 22 and 24.
  • The floors which are accessible by stairs are Departure Gates Corridor and Departure Gates 22 and 24.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Departure Gate(s) (22 and 24)

  • Departure Gates Waiting Area View
    • The departure gate(s) in this area is/are gate(s) 22 and 24.
    • There is clear signage to the departure gate(s).
    • There is seating available at the departure gate(s).
    • There is a mixture of seating with and without armrests.
    • There is not designated seating available for people with reduced mobility.
    • The type of flooring in the departure gate(s) is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is not a hearing assistance system in this area.
    • There are audible announcements in this area.
    • The lighting levels are moderate to good.
  • Departure Gate Details View
    • A documentation check desk is available at gate(s) 22 and 24.
    • The height of the documentation check desk(s) is high (95cm - 110cm).
  • Boarding View
    • There is access to the aircraft via tarmac from gates 22 and 24.
    • There is stepped access to the doors that lead out to the tarmac.
    • There is a single, automatic door with an opening width of 75cm+ for access to the tarmac.
    • There is stepped access to the aircraft via the tarmac from departure gate(s) 22 and 24.
    • There is not an Ambulift available.
    • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.

Lift (Departure Gates 21 and 24 - Accessible Route to Aircraft)

  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 89cm.
  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Exit (Departure Gates 21 and 24 - Accessible Route to Aircraft)

  • Exit View
    • This information is for the exit located to the left after exiting the lift.
    • The exit area/door is clearly signed internally.
    • The exit is ramped/sloped.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left beyond the exit.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.