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London Gatwick - Car Rental

South Terminal, London Gatwick, Crawley, West Sussex, RH6 0NP

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Access Guide

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Toilet and Changing Facilities (Car Rental)

  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located at each end of the Car Rental Building.
  • The transfer space within the toilets with adaptations varies between left and right.
  • The toilet on the left as you enter the building is labelled as a standard toilet, but is a Toilet with Adaptations, and has similar specifications to the one surveyed - except that the transfer space is on the left.

Entrance (Rental Car Collection and Return)

  • This entrance is located at the front of the building.
  • The approach to the entrance has posts.
  • There is step-free level access at the entrance.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are no help points available.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 147cm.
  • The doors have a low visual contrast.

Car Rental Desks

  • The car rental desks are located in the car rental building.
  • There is clear signage to the car rental desks.
  • There is step-free level access to the car rental desks.
  • There is not a lowered section at the car rental desks.
  • There is not a hearing assistance system at the car rental desks.
  • There is a member of staff available to assist with bags at the car rental desk.
  • The desk heights vary with each car rental company, from 101-122cm.

Toilet with Adaptations (Car Rental - Left or Right Hand Transfer)

  • This toilet is located to the right as you enter the Car Rental Hub.
  • This toilet is approximately 22m from the Entrance.
  • There is step-free level access into the toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
  • The width of the toilet door opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the cubicle are 149cm x 270cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the seat but it is obstructed.
  • The lateral transfer space is 76cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a high visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 112cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rail is on the right of the wash basin as you look at it.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 104cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin , a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • There is a medium visual contrast between the walls and floor.
  • Lighting levels are moderate to good.
  • There is a second Toilet with Adaptations on the left as you enter the building. It is marked only as a standard toilet, but has similar specifications to the one surveyed, except that the transfer space is on the left.

Rental Car Collection and Return

  • The vehicle collection point can be found to the right as you exit the Car Rental Hub.
  • The most accessible route from the reception to the collection point has slight ramps/slopes, dropped kerbs with tactile paving, bollards and uneven surfaces.
  • The vehicle return point can be found to the left as you enter the coach and accessible drop-off/pick up zone.
  • The most accessible route from the vehicle return point to the reception has slight ramps/slopes, dropped kerbs with tactile paving, bollards and uneven surfaces.