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Brunswick Shopping Centre - Upper Mall

Westborough, Scarborough, YO11 1UE

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Access Guide

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Opening Times

  • Monday 08:30 - 18:00.
  • Tuesday 08:30 - 18:00.
  • Wednesday 08:30 - 18:00.
  • Thursday 08:30 - 18:00.
  • Friday 08:30 - 18:00.
  • Saturday 08:30 - 18:00.
  • Sunday 10:00 - 17:00.

Getting Here

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • The Quiet Shopping Experience takes place on a dedicated Tuesday in November each year. Please ask for details.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Parking

Shopping Centre Internal Area(s) (Upper Mall)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are good.
  • Background music is played in this area.
  • Background music is played throughout the shopping centre.
  • There is step free access in this area.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located in the corridor to the left as you enter the shopping centre.
  • The floors which are accessible by stairs are lower mall, upper mall and car park levels 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located in the centre of the shopping mall.
  • Signs indicating the location of the escalators are not available from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are lower mall and upper mall.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Lift (Front of Mall Scenic Lift)

  • There is a lift for public use.
  • The lift is located at the front of the shopping centre.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are lower mall, upper mall, car park level 1 and car park level 2.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 150cm x 158cm (4ft 11in x 5ft 2in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Lift (Upper Mall to Car Park)

  • There is a lift for public use.
  • The lift is located on the upper mall, at the rear left of the shopping centre.
  • Signs indicating the location of the lift are not available from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Upper Mall and Car Park Levels 1 and 2.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 192cm x 140cm (6ft 4in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Lift (Upper Mall to Lower Mall)

  • There is a lift for public use.
  • The lift is located to the rear right of the shopping centre.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are lower mall to upper mall.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 197cm x 203cm (6ft 6in x 6ft 8in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Entrance (Toilet Area)

  • This information is for the entrance located at the front left of the upper mall.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Toilets, Car Parking, Baby Change and Stairs'.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 160cm.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located on the upper mall, in the corridor to the front right of the shopping centre as you exit via the front of mall scenic lift.
  • The parent and baby room is approximately 19m from the front of mall scenic lift.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is Braille, tactile and pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 87cm (2ft 10in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 73cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located on the upper mall, in the corridor at the front left of the shopping centre.
  • This accessible toilet is approximately 17m (18yd 1ft) from the front of mall scenic lift.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 223cm x 210cm (7ft 4in x 6ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 110cm.
  • The lateral transfer space on the right is 91cm.
  • The transfer space is obstructed by a female sanitary and non-infectious waste bins.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There are dropdown rails on both sides of the toilet.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
  • Comments View
    • The toilet roll holder is on the dropdown rail and will vary in height depending on the positioning of the dropdown rail.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located on the upper mall, in the corridor to the front right of the shopping centre as you exit the front of mall scenic lift.
  • The female toilet(s) is/are approximately 15m (16yd 1ft) from the upper mall and car park lift.
  • There is step-free access to the female toilet(s).
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • The male toilet facilities that were surveyed are located on the upper mall, in the corridor to the front right of the shopping centre as you exit the front of mall scenic lift.
  • The male toilet(s) is/are approximately 21m (22yd 2ft) from the front of mall scenic lift.
  • There is step-free access to the male toilet(s), via lift.
  • There is tactile and pictorial signage on or near the toilet door.
  • There is not a lowered urinal available.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

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