Access Guide

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Getting Here

When coming from the west, drive east on the A3 and exit onto Dennis Roundabout. Then follow the A25 east until you can turn right onto Woodbridge Road. Follow this road south and at the roundabout take the second exit onto Onslow Street and then take the first left onto Woodbridge Road. Keep following this road onto Leapale Road and turn right at the North Street Junction. The Friary Guildford will be along this road.
When coming from the east, drive west on the A3 and exit onto Woking Road. Follow this road south onto Stoke Road and then turn right at the second roundabout onto Recreation Road. At the end of this road, turn left so that you're driving south on Woodbridge Road. Follow this road over the roundabout onto Onslow Street and then stay left onto Woodbridge Road. Keep following this road onto Leapale Road and turn right at the North Street Junction. The Friary Guildford will be along this road.
Bedford Road Multi-Storey Car Park is the nearest car park which has direct access to the shopping centre from Level 3 by a pedestrian link bridge.
There are 16 Blue Badge bays all of which are situated on Level 3.
For more information on how to get to The Friary Guildford please click here (opens new tab).
There is a bus stop within 150 metres of the shopping centre.
Guildford Bus Station is approximately 115 feet from the shopping centre.
For more information on buses and bus routes in Guildford please click here (opens new tab).
The nearest railway station is Guildford.
Guildford Station is approximately a 0.3 mile walk from the shopping centre.
CrossCountry, GWR, South Western Railway and Southern Railway trains all serve this station.
For more information on Guildford Station (National Rail) please click here (opens new tab).

Getting Help and Assistance

Security Officers, Cleaning Operatives and Concierge Associates receive Autism Awareness training.
There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
Alternative formats of the shopping centre map are available in large print.
There is not an assistance dog toilet or toileting area at the venue/nearby.
There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
The designated place of safety is located on Level 2.
The venue offers a quiet shopping experience.
The quiet shopping experience is on Tuesdays mornings between 9:00 - 11:00.
Water bowls for assistance dogs are available.
There are not mobility aids available.
Guildford Borough Council Shopmobility is situated on Level 3 of Bedford Road Car Park.

Multi-Storey Car Park (Bedford Road Car Park)

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The shopping centre has shared parking facilities.
The car park is located off Bedford Road.
The car park type is multi-storey.
The car park does have a height restriction barrier.
The maximum height of the restriction barrier is 183cm (6ft).
The car park does not have a barrier control system.
The car park surface is concrete.
There is a/are Blue Badge parking bay(s) available.
The Blue Badge bays are located on the third level of the car park.
There is a total of 1033 parking bays in the car park of which 16 are designated for the use of Blue Badge holders.
There are parking charges for the car park.
Parking is free for Blue Badge holders.
To see the parking charges please click here (opens new tab).
Payment machines are located throughout the car park.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
There is not a/are not clearly marked drop-off point(s).

Multi-Storey Designated Parking Level (Level 3)

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There is/are 16 designated Blue Badge parking bay(s) on this level.
The Blue Badge bay(s) is/are clearly marked.
The dimensions of the designated Blue Badge parking bay(s) surveyed are 235cm x 495cm (7ft 9in x 16ft 3in).
There is a 120cm marked zone around the Blue Badge parking bay(s).

Parent and Child Parking View
- Clearly marked/signposted parent and child parking bays are not available on this level.
Paying View
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment machines are located throughout this level.
- There is not a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
Access from the Car Park View
- The pedestrian exit on this level gives access to the second floor of the shopping centre.
- The route to the pedestrian exit is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
- The pedestrian exit is clearly visible from the car park.
- There are marked walkways on this level to make routes safer for pedestrians.
- The surface on the approach to the pedestrian exit is tarmac.
- The nearest designated Blue Badge parking bay is approximately 20m from the Bedford Road Car Park Level 3 Pedestrian Exit.
- Digital wayfinders are not available.

Car Park Pedestrian Exit (Bedford Road Car Park Level 3 Pedestrian Exit)

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This information is for the pedestrian exit located on level 3 of the car park.
The pedestrian exit is not clearly signed.
There is ramped/sloped access at this exit.
There are no doors at this exit.
The width of the door opening is 235cm.

Pedestrian Exit View
- Digital wayfinders are not available.
Ramp/Slope View
- The ramp/slope is located beyond the pedestrian exit.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The lighting levels at the ramp/slope are good.

Lift (Bedford Road Car Park)

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There is a lift for public use.
The lift is located in Bedford Road Car Park.
Signs indicating the location of the lift are not available from the entrance.
The lift is a standard lift.
A member of staff does not need to be notified for use of the lift.
The floors which are accessible by this lift are levels 2, 3 and 4.
Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
Lift doors do contrast visually with lift lobby walls.
The external controls for the lift are within 90cm - 110cm from the floor.
The colour contrast between the external lift controls and the control plate is poor.
The colour contrast between the external lift control plate and the wall is good.
The clear door width is 90cm (2ft 11in).
The dimensions of the lift are 156cm x 138cm (5ft 1in x 4ft 6in).
There are no separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
There is not a list of floor services available within the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within 90cm - 120cm from the floor.
There is not a hearing loop system.
The lift does not have Braille markings.
The lift does have tactile markings.
The lighting levels in the lift are low.

Ramp(s) or Slope(s) (Bedford Road Car Park Lift on Level 4)

There is a ramp/slope located ahead after exiting the Bedford Road Car Park lift on level 4.
The ramp/slope is used to access The Friary Guildford entrance.
The gradient of the ramp/slope is steep.
The ramp/slope is permanent.
There is a level landing at the top of the ramp/slope.
There is a/are handrail(s) at the ramp.
The handrail(s) is/are on both sides.

Outside Access (After Exiting Bedford Road Car Park Lift on Level 4)

This information is for the entrance located ahead after exiting the Bedford Road Car Park lift on level 4.
This entrance gives access to the ramp that leads to the Bedford Road Car Park pedestrian exit on level 3.
The entrance area/door is not clearly signed.
There is step-free access at this entrance.
There is not a canopy or recess which provides weather protection at this entrance.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) both ways.
The door(s) is/are double width.
The door(s) is/are heavy.
The width of the door opening is 132cm.

Entrance View
- There is not a member of staff available for assistance at this entrance.

Outside Access (Bedford Road Car Park Level 3 Pedestrian Exit)

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This information is for the entrance located at the top of the ramp after the pedestrian exit on level 3 of the car park.
This entrance gives access to level 2 of The Friary Guildford.
The entrance area/door is clearly signed.
This entrance sign says 'The Friary Guildford'.
There is ramped/sloped access at this entrance.
There is a canopy or recess which provides weather protection at this entrance.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) automatically.
The door(s) is/are double width.
The width of the door opening is 140cm.
There is a second set of doors.
The door(s) open(s) automatically.
The door(s) is/are double width.
The door(s) is/are permanently held open.
The width of the door opening is 176cm.
There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Ramp/Slope View
- The ramp/slope is located between the two sets of doors.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The lighting levels at the ramp/slope are good.