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The Friary Guildford - Level 3

North Street, Guildford, GU1 4YT

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Access Guide

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Getting Here

  • When coming from the west, drive east on the A3 and exit onto Dennis Roundabout. Then follow the A25 east until you can turn right onto Woodbridge Road. Follow this road south and at the roundabout take the second exit onto Onslow Street and then take the first left onto Woodbridge Road. Keep following this road onto Leapale Road and turn right at the North Street Junction. The Friary Guildford will be along this road.
    When coming from the east, drive west on the A3 and exit onto Woking Road. Follow this road south onto Stoke Road and then turn right at the second roundabout onto Recreation Road. At the end of this road, turn left so that you're driving south on Woodbridge Road. Follow this road over the roundabout onto Onslow Street and then stay left onto Woodbridge Road. Keep following this road onto Leapale Road and turn right at the North Street Junction. The Friary Guildford will be along this road.
  • Bedford Road Multi-Storey Car Park is the nearest car park which has direct access to the shopping centre from Level 3 by a pedestrian link bridge.
    There are 16 Blue Badge bays all of which are situated on Level 3.
  • For more information on how to get to The Friary Guildford please click here (opens new tab).
  • There is a bus stop within 150 metres of the shopping centre.
  • Guildford Bus Station is approximately 115 feet from the shopping centre.
  • For more information on buses and bus routes in Guildford please click here (opens new tab).
  • The nearest railway station is Guildford.
  • Guildford Station is approximately a 0.3 mile walk from the shopping centre.
    CrossCountry, GWR, South Western Railway and Southern Railway trains all serve this station.
  • For more information on Guildford Station (National Rail) please click here (opens new tab).

Getting Help and Assistance

  • Security Officers, Cleaning Operatives and Concierge Associates receive Autism Awareness training.
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The designated place of safety is located on Level 2.
  • The venue offers a quiet shopping experience.
  • The quiet shopping experience is on Tuesdays mornings between 9:00 - 11:00.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • Guildford Borough Council Shopmobility is situated on Level 3 of Bedford Road Car Park.

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Parking

Lift

  • There is a lift for public use.
  • The lift is located in the centre of the shopping centre.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 105cm x 215cm (3ft 5in x 7ft 1in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Escalator(s) (Level 2 - Level 3)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are level 2 and level 3.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 1 escalator area(s) on level 2 of The Friary Guildford.

Internal Area(s) (The Friary Guildford Level 3)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • Dementia friendly signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • Background music is played in this area.
  • Background music is played throughout The Friary Guildford.
  • There is a children's play area which is located in the centre of level 3.
  • There is step free access in this area.
  • There is a ramp/slope leading to the accessible toilet, standard toilets and family room.

Food Hall/Area

  • The food hall/area is located on level 3 of The Friary Guildford.
  • There is step-free access to the food hall/area.
  • There is step-free access within the food hall/area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles.
  • This area does play background music.
  • The lighting levels are good.
  • There are a number of independent food counters located around the food hall/area.
  • The type of food, services, facilities and menus will vary depending on the individual food outlets.
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is a/are counter(s)/tray rail(s) at a height of 85cm at some of the food and drink counter(s).
  • There is a hearing assistance system at some of the food and drink counters.
  • Food and/or drinks can be brought to the table.
  • There is a shared seating area.
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 5m from the entrance/opening.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 104cm.
  • Additional facilities available within the food hall/area include; an accessible toilet, standard toilets and a parent and baby room.

Ramp(s) or Slope(s) (Accessible Toilet, Standard Toilets and Parent Room)

  • There is a ramp/slope located on level 3, to the left of McDonald's.
  • The ramp/slope is used to access the accessible toilet, standard toilets and parent room.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.

Accessible Toilet(s)

  • This accessible toilet is located on level 3 of The Friary Guildford.
  • This accessible toilet is approximately 44m (48yd 4in) from the lift.
  • There is ramped/sloped access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of security or a cleaner.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 184cm x 198cm (6ft x 6ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 112cm (3ft 8in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

Parent Room(s)

  • The parent room is located on level 3 of The Friary Guildford.
  • There is wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is poor.
  • There is step free access into the room(s).
  • There is a ramp on level 3 leading to the toilets and parent room.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are push pad activated.
  • There is a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • The following types of seating are available in the Parent Room; armchairs.
  • The height of the counter is 86cm.
  • There is a microwave on the counter at a height of 106cm.
  • The type of flooring in this family room is tiles.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is poor.
  • The lighting levels are medium.
  • There is not an accessible toilet within the Parent Room.
  • There are not standard toilet facilities within the Parent Room.
  • Baby changing facilities are available.
  • The height of the baby change table is 88cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • The female and male toilet facilities that were surveyed are located on level 3 of The Friary Guildford.
  • The female and male toilets are approximately 46m (50yd 11in) from the lift.
  • There is ramped/sloped access to the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal available in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There is a horizontal grab rail to the right of the seat and vertical one to the left.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the female standard toilets.
  • There is ramped/sloped access to the baby change facilities.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 78cm (2ft 7in).

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