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The Friary Guildford - Level 2

North Street, Guildford, GU1 4YT

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Access Guide

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Getting Here

  • When coming from the west, drive east on the A3 and exit onto Dennis Roundabout. Then follow the A25 east until you can turn right onto Woodbridge Road. Follow this road south and at the roundabout take the second exit onto Onslow Street and then take the first left onto Woodbridge Road. Keep following this road onto Leapale Road and turn right at the North Street Junction. The Friary Guildford will be along this road.
    When coming from the east, drive west on the A3 and exit onto Woking Road. Follow this road south onto Stoke Road and then turn right at the second roundabout onto Recreation Road. At the end of this road, turn left so that you're driving south on Woodbridge Road. Follow this road over the roundabout onto Onslow Street and then stay left onto Woodbridge Road. Keep following this road onto Leapale Road and turn right at the North Street Junction. The Friary Guildford will be along this road.
  • Bedford Road Multi-Storey Car Park is the nearest car park which has direct access to the shopping centre from Level 3 by a pedestrian link bridge.
    There are 16 Blue Badge bays all of which are situated on Level 3.
  • For more information on how to get to The Friary Guildford please click here (opens new tab).
  • There is a bus stop within 150 metres of the shopping centre.
  • Guildford Bus Station is approximately 115 feet from the shopping centre.
  • For more information on buses and bus routes in Guildford please click here (opens new tab).
  • The nearest railway station is Guildford.
  • Guildford Station is approximately a 0.3 mile walk from the shopping centre.
    CrossCountry, GWR, South Western Railway and Southern Railway trains all serve this station.
  • For more information on Guildford Station (National Rail) please click here (opens new tab).

Getting Help and Assistance

  • Security Officers, Cleaning Operatives and Concierge Associates receive Autism Awareness training.
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The designated place of safety is located on Level 2.
  • The venue offers a quiet shopping experience.
  • The quiet shopping experience is on Tuesdays mornings between 9:00 - 11:00.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • Guildford Borough Council Shopmobility is situated on Level 3 of Bedford Road Car Park.

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Parking

Escalator(s) (Level 1 - Level 2)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are levels 1 and 2.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 2 escalator area(s) in this shopping centre.
  • The other escalator area(s) is/are similar.
  • The other escalators steps are not clearly marked (shown in photographs 3 and 4).

Lift

  • There is a lift for public use.
  • The lift is located in the centre of the shopping centre.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 105cm x 215cm (3ft 5in x 7ft 1in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Outside Access (Bedford Road Car Park Level 3 Pedestrian Exit)

  • This information is for the entrance located at the top of the ramp after the pedestrian exit on level 3 of the car park.
  • This entrance gives access to level 2 of The Friary Guildford.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'The Friary Guildford'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 176cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The ramp/slope is located between the two sets of doors.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

Ramp(s) or Slope(s) (Beyond the Bedford Road Car Park Level 3 Pedestrian Exit)

  • There is a ramp/slope located to the north of The Friary Guildford, on level 2.
  • The ramp/slope is used to access level 2 of The Friary Guildford.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

Outside Access (Bus Station Entrance)

  • This information is for the entrance located off the bus station.
  • This entrance gives access to level 2 of The Friary Guildford.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'The Friary Guildford'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 155cm.
  • Alternative access at this entrance is via single manual doors which open towards you (pull).
  • The opening width for the manual doors is 98cm.
  • There is not a member of staff available for assistance at this entrance.
  • The ramp/slope is located beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

Approach (Commercial Road)

  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 97cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

Outside Access (Commercial Road Entrance)

  • This information is for the entrance located off Commercial Road.
  • This entrance gives access to level 2 of The Friary Guildford.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'The Friary Guildford'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 116cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 97cm.
  • The bollards do have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
  • The ramp/slope is located beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

Internal Area(s) (The Friary Guildford Level 2)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • Dementia friendly signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; sofas.
  • There are some centrally located kiosks or shops along walkways in this area.
  • The lighting levels are good.
  • Background music is played in this area.
  • Background music is played throughout the shopping centre.
  • There is step free access in this area.
  • There are ramps/slopes at all entrances into The Friary Guildford.

Escalator(s) (Level 2 - Level 3)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are level 2 and level 3.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 1 escalator area(s) on level 2 of The Friary Guildford.

Ramp(s) or Slope(s) (Changing Place, Family Toilet, Parent Room and Quiet Room)

  • There is a ramp/slope located on level 2 of The Friary Guildford.
  • The ramp/slope is used to access Changing Place, Family Toilet, Parent Room and Quiet Room.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

Changing Places

  • The facility is located on level 2 of The Friary Guildford.
  • The facility is approximately 58m (63yd 1ft) from the lift.
  • There is ramped/sloped access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of the concierge.
  • The door opens outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 89cm (2ft 11in).
  • The dimensions of the facility are 295cm x 404cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 187cm (6ft 2in).
  • The transfer space on the left as you face the toilet is 81cm (2ft 8in).
  • There is a/are dropdown rail(s) provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a lever flush.
  • There is not a toilet roll holder.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
  • There is not a shower unit with a detachable shower head.
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The height of the soap dispenser is 100cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and clinical waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • There are coat hooks in the toilet at 105cm and 140cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

Parent Room(s)

  • Parent room is located on level 2 of The Friary Guildford.
  • There is wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is not step free access into the room(s).
  • There is a short steep slope to access the toilet facilities on level 2 of The Friary Guildford.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are push pad activated.
  • There is not a visual fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • The following types of seating are available in the Parent Room; armchairs.
  • The height of the counter is 88cm.
  • There is a microwave on the counter at a height of the controls are within 93cm and 104cmcm.
  • The type of flooring in this family room is tiles.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are medium.
  • There is not an accessible toilet within the Parent Room.
  • There are not standard toilet facilities within the Parent Room.
  • Baby changing facilities are available.
  • The height of the baby change table is 88cm.

Family Room(s)

  • Family Room is located on level 2 of The Friary Guildford.
  • There is wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is not step free access into the room(s).
  • There is a short steep slope to access the toilet facilities on level 2 of The Friary Guildford.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door is manual and opens away from you (Push).
  • The door has a closer and maybe difficult for some to open.
  • There is not a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • Furniture can be reconfigured to allow a turning space for wheelchair users.
  • The height of the counter is 82cm.
  • The type of flooring in this family room is tiles.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are medium.
  • There is not an accessible toilet within the Family Room.
  • There are standard toilet facilities within the Family Room.
  • There is a lower toilet for children.
  • Baby changing facilities are available.
  • The height of the baby change table is 93cm.

Quiet Room

  • The quiet room is designed specifically for those with Autism, dementia, cognitive impairment or other special needs. The space is used a quiet and calm space within the centre for shoppers to use if they need a break from a busy shopping environment.
  • The door opens away from you (push) and maybe be difficult for some to open.
  • There are arm chairs and a single bean bag.
  • The surface is carpet.
  • There is not a 150x150 cm turning space.
  • The quiet room is open at all times during the Friary Guildford's opening hours.

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