You are on Summary. Skip to the next section.

Summary

Collapse all Expand all

• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is a member of staff located at the entrance or in WHSmith.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a hotel, a petrol station, electric car charging points, cash machines and free WiFi.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; shower facilities, a Changing Places facility, an accessible toilet and standard toilets.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the Changing Places facility, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located in the dog walkers area.
• Shops View
  • The following shops are available here; M&S Simply Food and WHSmith.
  • For the M&S Simply Food AccessAble Access Guide please click here (new tab).
  • For the WHSmith AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Burger King, Costa, Greggs and West Cornwall Food Co.
  • For the Burger King AccessAble Access Guide please click here (new tab).
  • For the Costa AccessAble Access Guide please click here (new tab).
  • For the Greggs AccessAble Access Guide please click here (new tab).
  • For the West Cornwall Food Co AccessAble Access Guide please click here (new tab).
• Hotels View
  • The following hotels are available here; Travelodge.
• Adjoining Motorway Services View
  • There is an adjoining motorway services building which can be accessed via an external bridge.
  • The following services are available at the adjoining motorway services; accommodation, a petrol station, electric car charging points, cash machines and free WiFi.
  • The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets, baby changing facilities and shower facilities.
  • For the M6 - Southwaite Services - Southbound - Moto AccessAble Access Guide please click here (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

• The services are located on the M6 Northbound between Junctions 41 and 42.
• There is signage along the motorway indicating the distance to the services.
• The car park includes Blue Badge parking, electric vehicle car charging points, standard and parent and child parking.
• There is coach parking available at the rear of the services building.

You are on Link Bridge. Skip to the next section.

Link Bridge

Collapse all Expand all

• Access and Circulation View
  • The link bridge is external.
  • There is step free access to the bridge.
  • There is step-free access along the bridge.
  • There is good colour contrast between the walls and floor in all areas.
• Signage View
  • Wayfinding signage is provided.
  • There is written signage available throughout.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The path is steep at the entrance to the bridge.
    The path along the bridge is a long steep/slight slope.

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; standard parking bays, a cash machine and accessible and standard toilet facilities.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Parking View
  • The car park is located at the front of the services building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the petrol station and outside the hotel.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is not signage available to direct users to the Blue Badge parking bays.
  • There is/are 6 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 210cm x 470cm.
  • The Blue Badge parking bays have a marked zone to one side but not at the rear.
  • The marked zones around the Blue Badge parking bay(s) have not got at least the recommended width of 120cm.
  • There are 4 Blue Badge parking spaces which are 225cm x 490cm, with a marked zone on both sides and not the rear.
    The marked zone width is not 120cm, but is 55cm.
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located around the edges of the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made over the phone and via an app/online.
  • To see the parking charges please click here (opens new tab).
  • To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
    Please quote the location number; 2461.
• Access from the Car Park View
  • Pedestrian walkways are available in the car park.
  • The surface on the pedestrian walkways is tarmac.
  • There is a pedestrian crossing between the designated Blue Badge parking bay(s) and the building.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bay(s) and has a dropped kerb leading to the approach to the building.
  • Not all pedestrian crossings have tactile paving on both sides.
  • The nearest designated Blue Badge parking bay is approximately 45m from the entrance.
  • There are dropped kerbs from the Blue Badge bay(s) to the building.
  • The entrance is clearly visible from the Blue Badge parking bay(s).

You are on Electric Vehicle Charging Points (GRIDSERVE). Skip to the next section.

Electric Vehicle Charging Points (GRIDSERVE)

Collapse all Expand all

• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is GRIDSERVE.
  • Fast charging is available.
  • The electric vehicle charging point(s) is/are located to the right of the car park.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith.
  • There is/are 2 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 460cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 90cm to 130cm.
  • The height range of the electric vehicle charging point nozzle slot is 95cm to 100cm.
  • The charging point(s) require tap and pay (contactless payment).
  • Parking charges apply after a limited time.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment for charging is made over the phone and at the charging point(s).
  • For more information and a guide to electric vehicle charging please click here.
• Blue Badge Electric Vehicle Charging Point(s) View
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Changing Places. Skip to the next section.

Changing Places

Collapse all Expand all

• Location and Access View
  • The facility is located outside the services building.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is ramped/sloped access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The contrast between the external door(s) and wall(s) is poor.
  • The contrast between the internal door(s) and wall(s) is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from staff in WHSmith.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door(s) open(s) outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door opening is 90cm.
  • The dimensions of the facility are 250cm x 410cm.
  • The ceiling height is not at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 150cm.
  • The transfer space on the left as you face the toilet is 90cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm.
  • There is an elbow pad flush.
  • There is a toilet roll holder.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • The toilet seat contrast is poor.
  • There is an emergency pull cord alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 190cm.
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the wall fixed soap dispenser is 84cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 106cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 89cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not an emergency pull cord alarm for the facility.
  • There is not a/are not coat hook(s).
  • There is not a hand sanitiser.
  • There is a red flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
  • The lighting is activated by a sensor.

You are on Seating Area (Outside). Skip to the next section.

Seating Area (Outside)

• The seating area is located outside the building to the left.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are chairs with armrests, tables and picnic tables available.
• Chairs are not permanently fixed to the floor.
• Tables are not permanently fixed to the floor.
• The standard height for the underside of tables is 70cm.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the services building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Welcome to Moto'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 100cm.

You are on Getting Around. Skip to the next section.

Getting Around

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the building.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
  • The cash machine(s) is/are located next to WHSmith.
  • The controls/screen heights of the cash machine(s) vary between 80cm and 125cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitiser(s) is/are 100cm.
• Signage View
  • There is signage for the shop(s)/restaurant(s), overhead written signage and overhead pictorial signage available.
  • The colour, design and typeface of signs is not consistent throughout the building.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located at the centre of the services building.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are high stools, bench seats, long tables, chairs without armrests, high tables, coffee tables and tables available.
• Some chairs are fixed to the floor.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 70cm.
• The distance between the floor and the underside of the highest table is 86cm.
• The surface height of the lowest table is 40cm.
• The surface height of the highest table is 93cm.
• The surface height of the tables is 75cm.
• Music is played everywhere.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Lighting levels are moderate to good.
• There is a/are hand sanitiser(s) in this area.
• The height of the hand sanitiser(s) is/are 100cm.

You are on Accessible Toilet (Left Transfer). Skip to the next section.

Accessible Toilet (Left Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located to the right after you enter the services building.
  • This accessible toilet is approximately 3m from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from WHSmith.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door(s) and wall(s) is good.
  • The door(s) open(s) outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 99cm.
  • The contrast between the internal door(s) and wall(s) is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 153cm x 242cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • The lighting is permanent.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 133cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 111cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is good.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 92cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 117cm.
  • The contrast between the hand dryer and the wall is good.
  • There is not a hand sanitiser.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The male toilet is located to the right after you enter the services building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 15m from the entrance.
  • There is pictorial signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The height of the lowered wash basin is 71cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 117cm.
• Baby Changing Facilities View
  • Baby changing facilities are available in both the female and male toilets.
  • There is a flip down baby changing table available.
  • The height of the baby changing table is 88cm.
• Toilet Facilities 2 View
  • The female toilet is located to the right after you enter the services building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 5m from the entrance.
  • There is pictorial signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The height of the lowered wash basin is 71cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 117cm.

You are on Standard Shower (Male). Skip to the next section.

Standard Shower (Male)

• The shower facilities are located in the male toilet corridor, to the right as you enter the services building.
• The shower facilities are approximately 16m from the entrance.
• There is step-free access to the shower facilities.
• A key is required for the shower facilities.
• The key can be obtained from WHSmith.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 84cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The lighting levels are moderate to good.
• The lighting is activated by a sensor.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• The parent and baby room is located to the right after you enter the services building.
• The parent and baby room is approximately 15m from the entrance.
• There is step-free access into the parent and baby room.
• There is pictorial signage on or near the parent and baby room door.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 90cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby changing table is not height adjustable.
• The height of the baby changing table once extended is 100cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 84cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.
• The lighting is permanent.
• There is a hand sanitiser.
• The height of the hand sanitiser is 100cm.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There is an audio alarm for emergencies.
• Fire wardens/marshals are available on site.
• People exit the building using the entrances/exits.
• There is an external emergency meeting point.
• The external emergency meeting point is located in the car park.