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Glasgow Central Station - Platforms

Gordon Street, Glasgow, G1 3SL

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Access Guide

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Ticket Barriers

  • The width of the standard barriers is 64cm.
  • The ticket slot heights for the standard barriers are 92cm (insert ticket) and 103cm (remove ticket).
  • The contactless card reader height is 100cm for the standard barriers.
  • The barcode scanner height is 90cm for the standard barriers.
  • The width of the wider access barriers is 107cm.
  • The barriers have ramped thresholds.
  • The ticket slot heights for the wider access barriers are 92cm (insert ticket) and 103cm (remove ticket).
  • The contactless card reader height is 100cm for the wider access barriers.
  • The barcode scanner height is 90cm for the wider barriers.
  • Staff are available to provide assistance at the barriers.
  • Comments View
    • There are wider ticket barriers at all the gatelines with step free access.
    • There is no wider barrier at the gateline from the Argyle Street stepped entrance
    • Photographs 1 - 4 show gatelines from the main concourse.
    • Photographs 5 and 6 show the gateline in the mid level walkway to platforms 16 and 17, but this gateline is bypassed if using the lift.

Platform(s) (1 - 15)

  • Access to Platform(s) View
    • There is step-free access to the platform(s) from the main concourse.
    • There is step-free access to the platform(s), via lift, from the low level station and platforms 16 and 17.
    • There is ramped/sloped access to the platform(s) from the Blue Badge parking/ level 5 of the Oswald Street Car Park.
  • Platform Information View
    • The platform is flat throughout its length.
    • There are not raised areas which are flush with train doors for level access boarding and alighting.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • There are digital display(s) for train times on this platform.
    • Announcements on this platform are audio and visual.
    • A member of staff is available to provide assistance.
    • The platform(s) is/are sheltered.
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 49cm.
    • The width of the majority of seats is 48cm.
    • The colour contrast for the seating is medium.
    • There are no toilet facilities on the platform(s).
    • Services on the platform include; Excess Fares Ticket Counters.
    • Lighting levels are varied.
  • Access from the Platform(s) View
    • There is step-free access from the platform(s) to main concourse.
    • There is step-free access from the platform(s), via lift, to low level station and platforms 16 and 17.
    • There is ramped/sloped access from the platform(s) to the Blue Badge parking/ level 5 of the Oswald Street Car Park.
  • Comments View
    • Platforms 5, 6, 7 and 8 do not have seats. Passengers are encouraged to wait on the main concourse until the train is ready to board. Photographs 1 - 3 show platforms 1 and 2, which are usually used for services to/from London. Longer trains may extend beyond the platform canopy. Photographs 4 and 5 show platforms 6 and 7. Photograph 6 shows platform 15.

Counter (Excess Fares Desks - Platforms 1 - 15)

  • Counter View
    • The counter is located to the left just before the gateline from platforms 5 and 6.
    • The counter is approximately 10m (10yd 2ft) from the gateline near to platforms 5 and 6.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 103cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 18/10/2021.
    • The hearing loop was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
    • The type of flooring in this area is tiles.
  • Comments View
    • Many people arriving from unstaffed stations may need to use the excess fares desks to purchase a ticket before passing through the ticket barriers.
    • Photographs 1 and 2 show the excess fares desk near to platforms 5 and 6.
    • There are similar desks on platforms 9 and 10 (photograph 3) and platforms 13 and 14 (photographs 4 - 6).
    • Both these desks have barriers to create queue lines.
    • The hearing loops on these desks were not working at the time of our survey (18.10.21).
    • Card payment machines may be fixed and out of reach.
    • At busy times, staff are positioned near to the ticket desks to sell tickets using hand-held card reader devices.

Access To (Low Level Station - Platforms 16 and 17 - from Main Concourse)

  • Description View
    • This section describes the step free route and other routes between the main concourse for platforms 1 - 15 and the low level station for platforms 16 and 17.
  • Stairs View
    • The stairs are to the right of the escalators, under the bronze archway near the gateline to platforms 11 - 15.
      From the Hope Street entrance to the low level station, the stairs and escalators are to the left of the concourse before the ticket office.
    • There are 43 steps .
    • The steps are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.
  • Escalator(s) View
    • The escalator(s) is/are located next to the stairs from the main concourse to the low level concourse.
    • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
    • The escalators go both up and down.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.
  • Lift View
    • There is a lift for public use.
    • The lift is located to the right after the gateline leading to platforms 11 - 15. From the low level concourse, the lift is immediately to the left from the Hope Street entrance
    • Signs indicating the location of the lift are not available from the entrance.
    • The lift is approximately 200m (218yd 2ft) from the Gordon Street entrance, or 10m from the Hope Street entrance to the low level concourse.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are 1 (station concourse), 0 (Hope Street), -1 (link corridor).
    • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is medium.
    • The colour contrast between the external lift control plate and the wall is high.
    • The clear door width of the lift is 100cm (3ft 3in).
    • The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
    • There are no separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is not a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does not have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.

Access To (Platforms 16 and 17 from Low Level Concourse/ Link Corridor)

  • Description View
    • This section describes the step-free and stepped routes from the concourse of the low level station to platforms 16 and 17.
      The step-free route uses the lift from the main concourse or low level concourse to the level -1 link corridor.
      There is then a separate lift from the link corridor to the platforms.
  • Stairs View
    • These stairs are at the end of the long link corridor, approximately 150m after the escalators or lift down to platforms 16 and 17 (photographs 1 - 4).
      At the end of the link corridor, the lift down to the platforms is to the left and the stairs are to the right.
    • There are 24 steps .
    • The steps are not clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.
    • These stairs are used for going down only.
      There are separate stairs for going up from platform to link corridor level.
  • Escalator(s) View
    • The escalator(s) is/are located between the Hope Street and Argyle Street northern entrances to the low level concourse.
    • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
    • The escalators go both up and down.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.
  • Lift View
    • There is a lift for public use.
    • The lift is located off the link corridor, to the right as you exit the lift from the main concourse or low level concourse on level -1.
    • Signs indicating the location of the lift are clearly visible from the entrance.
    • The lift is approximately 150m (164yd 2in) from the lift from the main concourse or low level concourse.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are -1 (link corridor), -2 (platforms 16 and 17).
    • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is low.
    • The colour contrast between the external lift control plate and the wall is high.
    • The clear door width of the lift is 100cm (3ft 3in).
    • The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
    • There are no separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is not a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does not have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are moderate to good.
    • There is a slope down towards the lift in the link corridor.

Step(s) (Link Corridor from Platforms 16 and 17)

  • There is a/are step(s) located at one end of platforms 16 and 17.
  • The step(s) is/are used to access the link corridor level from platforms 16 and 17.
  • There is/are 24 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides and in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • During the one-way system, these steps are used for going up only.
  • Comments View
    • These steps can be bypassed using the lift from platforms 16 and 17 to the link corridor level.

Platform(s) (16 and 17 - Low Level Station)

  • Access to Platform(s) View
    • There is step-free access to the platform(s), via lift, from the main station concourse and platforms 1 - 15.
    • There is step-free access to the platform(s), via lift, from the Hope Street southern entrance.
    • There is step-free access to the platform(s), via lift, from ticket hall of the low level station.
    • Access to the platform(s) is via escalators or steps from the main concourse or the low level station concourse.
  • Platform Information View
    • The platform is flat throughout its length.
    • There are not raised areas which are flush with train doors for level access boarding and alighting.
    • The platform does not have tactile markings on its edge.
    • The edge of the platform is clearly marked.
    • There are digital display(s) for train times on this platform.
    • Signage on this platform includes; directional to lifts and directional to way out.
    • Announcements on this platform are audio and visual.
    • A member of staff is not available to provide assistance.
    • There is 1 help point on this platform.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 100cm (emergency) and 100cm (information).
    • There is fixed bench seating with and without armrests on this platform.
    • The height of the seating is 40cm.
    • The width of the majority of seats is 47cm.
    • The colour contrast for the seating is high.
    • There are no toilet facilities on the platform(s).
    • Lighting levels are moderate to good.
  • Access from the Platform(s) View
    • There is step-free access from the platform(s), via lift, to the main station concourse and platforms 1 - 15.
    • There is step-free access from the platform(s), via lift, to the Hope Street southern entrance.
    • There is step-free access from the platform(s), via lift, to ticket hall of the low level station.
    • Access from the platform(s) is via escalators or steps to the main concourse or the low level station concourse.
    • There is stepped access from the platform(s) to access to the south side of Argyle Street.

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