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Glasgow Central Station - Toilets

Gordon Street, Glasgow, G1 3SL

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Access Guide

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Changing Places

  • Location and Access View
    • The facility is located off the main concourse near platform 8, between Costa Coffee and Pret a Manger.
    • The facility is approximately 100m from the Gordon Street access point or the lift to the low level station.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The contrast between the external door(s) and wall(s) is high.
    • The contrast between the internal door(s) and wall(s) is high.
    • You do need a key for the facility.
    • The key is not a radar key.
    • The key can be obtained from a member of staff, who will open the door after contact by intercom.
    • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door(s) open(s) outwards.
    • The door(s) may be difficult to open.
    • The door is locked by a twist lock.
    • The door has a horizontal grab rail.
    • The width of the door opening is 100cm.
    • The dimensions of the facility are 254cm x 400cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The contrast between the walls and floor is high.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 80cm.
    • The transfer space on the left as you face the toilet is 127cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The contrast between the dropdown rail(s) and wall is high.
    • As you face the toilet there are vertical grab rails on both sides.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
    • The height of the toilet seat above floor level is 48cm.
    • There is a lever flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 96cm.
    • The toilet has a backrest.
    • The toilet seat contrast is high.
    • There is an emergency pull cord alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
    • The changing bench was out of order at the time of the survey (19.10.21).
  • Shower Details View
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 105cm and 185cm when mounted.
    • There is no seat for the shower.
    • There is not a vertical grab rail for the shower.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is not a mixer tap.
    • Wall mounted grab rails are not available at the wash basin.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The coat hooks are 105cm and 140cm from the floor.
    • There is not a hand sanitiser.
    • There is not a red flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
    • The lighting is permanent.
  • Comments View
    • The mirror is attached to the wash basin and adjustable, with its lower edge 60cm - 105cm above the floor.

Toilet with Adaptations (Main Concourse near to Platform 8)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located off the main concourse, near to Platform 8, between Costa Coffee and Pret a Manger.
    • This accessible toilet is approximately 100m from the Gordon Street entrance or the lift to the low level station.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff. There is an intercom to the right of the door for assistance.
    • There is written text, 'Not all Disabilities are Visible' and pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is high.
    • The door(s) open(s) outwards.
    • The door(s) may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 90cm.
    • The contrast between the internal door(s) and wall(s) is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 200cm x 227cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 122cm.
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 97cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is medium.
    • There is not a hand sanitiser.

Toilet with Adaptations (Main Concourse near to Gordon Street entrance)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located off the main concourse to platforms 1 - 15, between Scribbler and WHSmith.
    • This accessible toilet is approximately 25m from the Gordon Street entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from a member of staff who will release the door lock after contact using the intercom.
    • There is 'Not all Disabilities are Visible', pictorial and written text signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is high.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 87cm.
    • The contrast between the internal door(s) and wall(s) is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 200cm x 250cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 105cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 97cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is medium.
    • There is not a hand sanitiser.
  • Comments View
    • The entrance to the accessible toilet is shared with the baby care room.
    • The entrance door from the concourse has poor contrast.
    • There is an intercom 97cm high next to the door to contact staff to release the door lock.
    • The door opens inwards and could be hard to open.
    • The accessible toilet is the second door on the right in the shared lobby area.

Parent and Baby Room (Babycare)

  • The parent and baby room is located off the main concourse, near to the Gordon Street entrance, between Scribbler and WHSmith.
  • The parent and baby room is approximately 25m from the Gordon Street entrance.
  • There is step-free access into the parent and baby room.
  • A key is required for the parent and baby room.
  • The key can be obtained from a member of staff, who will unlock the door remotely after contact using the intercom.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The signage says 'Babycare'.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 77cm.
  • The contrast between the external door(s) and wall(s) is high.
  • The contrast between the internal door(s) and wall(s) is low.
  • The baby changing table is set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 82cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • The lighting is permanent.
  • There is not a hand sanitiser.
  • Comments View
    • The entrance to the baby care room is shared with the accessible toilet.
    • The entrance door from the concourse has poor contrast.
    • There is an intercom 97cm high next to the door to contact staff to release the door lock.
    • The door opens inwards and could be hard to open.
    • The baby care room is the first door on the right in the shared lobby area.

Access To (Standard Toilets and Showers)

  • Stairs View
    • The stairs give access to the below-ground standard male and female toilets and showers. The stairs are off the main concourse, between the Union Street entrance and Upper Crust.
    • There are 28 steps .
    • The steps are clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located at basement level, off the main concourse.
    • There is stepped access into the toilet(s).
    • The toilet(s) is/are approximately 60m from the Gordon Street entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • It was not possible to access the male toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are low to moderate.
    • The lighting is permanent.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are available in the toilet that was surveyed.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 89cm.
  • Comments View
    • The toilets are free to use.

Standard Shower

  • The shower facilities are located off the main concourse, at basement level next to the standard toilets.
  • The shower facilities are approximately 65m from the Gordon Street entrance.
  • There is stepped access to the shower facilities.
  • A key is required for the shower facilities.
  • The key can be obtained from staff in the office outside the shower/toilet area at basement level. There is a charge to use the showers.
  • There is pictorial and written text signage on or near the shower door.
  • The signage says 'Shower Room'.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 89cm.
  • The contrast between the external door(s) and wall(s) is high.
  • The contrast between the internal door(s) and wall(s) is high.
  • The lighting levels are moderate to good.
  • The lighting is activated by a sensor.
  • The room is designed as a wet room, with level access into the shower area within the room.
  • Comments View
    • There are three similar shower rooms, each with a shower, toilet, bench seat, washbasin and hairdryer.

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