You are on Overview (Norfolk and Norwich University Hospital). Skip to the next section.

Overview (Norfolk and Norwich University Hospital)

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• About View
  • This is an acute hospital site with multiple inpatient and outpatient services available.
  • Services available in the venue include: multiple cafés, shops and a restaurant.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a public car park nearby.
  • The name of the nearest car park is NRP Public Car Park.
  • View information on NRP Public Car Park (opens new tab) .
  • The nearest train station is Norwich.
  • The nearest bus station is Norwich.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • Level 1, Level 2, Level 3 and Level 4 can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and walking aids.
  • British Sign Language can be provided virtually.
  • Documents are available in the following formats: large print (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: a pay phone, Wi-Fi and TV pre-pay machines for patients.
  • Staff receive the following training: disability awareness training.

You are on Parking (West Car Parks C and D). Skip to the next section.

Parking (West Car Parks C and D)

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• Car Park View
  • The car park is located at the front right side of the hospital.
  • The car park is open air/surface.
  • The car park surface consists of block paving.
  • There are 6 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted and have markings which are faded.
  • The surveyed Blue Badge parking bay dimensions are 233cm (width) x 480cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 105m from the Out-Patients West entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located inside the main building.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (Car Park F). Skip to the next section.

Parking (Car Park F)

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• Car Park View
  • The car park is located at the front centre of the hospital.
  • The car park is open air/surface.
  • The car park surface consists of block paving.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 237cm (width) x 522cm (depth).
  • The hatched/marked zones vary between bays.
  • The width of the marked zone is 210cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 65m from the West Atrium entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located inside the main building.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Getting To (Ante-natal Clinic). Skip to the next section.

Getting To (Ante-natal Clinic)

• The Ante-natal Clinic is/are located on the third floor of the Outpatients West Building.
• Access to the Ante-natal Clinic is via the Outpatients West Entrance.
• Enter via the Outpatients West Entrance, continue ahead and take the lifts on the left to the third floor. Exit the lift, go through the doors to the left and head forward. Turn left again, go through the next set of doors and continue forward. The Ante-natal Clinic is located to the right.
• There is step free access, via lift, to the Ante-natal Clinic.
• The Ante-natal Clinic is approximately 10m from the West Outpatients lifts.
• There is a/are manual, heavy, double door(s) between the West Outpatient lifts and the department/service.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Entrance (Out-Patients West Entrance). Skip to the next section.

Entrance (Out-Patients West Entrance)

• This entrance is located on the right side of the front of the hospital.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• The height of the hand sanitiser is 120cm.
• There is a single automatic door at this entrance.
• The door opens by sliding.
• The width of the opening is 181cm.
• There is a small lip on the threshold of the opening.
• The door has a medium visual contrast.
• There is a second set of double automatic doors .
• The second set of doors open by sliding.
• The width of the opening is 184cm.
• The second set of doors have a low visual contrast.
• The minimum width between the bollards is 141cm.
• There is step-free level access as you enter.

You are on Lift (West Out-Patients Lifts). Skip to the next section.

Lift (West Out-Patients Lifts)

• The lift surveyed is located in front as you enter via the Out-Patients West entrance.
• The distance from the Out-Patients West entrance is 10m.
• The most accessible route to the lift has step-free level access.
• Level 2, Level 3 and Level 4 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• None of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 130cm.
• The internal dimensions of the lift are 149cm (width) x 268cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There are other lifts available at this location which vary in size.

You are on Stairs (West Out-Patients Stairs). Skip to the next section.

Stairs (West Out-Patients Stairs)

• The stairs surveyed are located to the left as you enter via the Out-Patients West entrance.
• There is a single manual door to access the stairwell.
• Level 2, Level 3 and Level 4 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 17:30.
• Tuesday 08:30 - 17:30.
• Wednesday 08:30 - 20:00.
• Thursday 08:30 - 17:30.
• Friday 08:30 - 17:30.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Ante-natal Clinic & Ultrasound). Skip to the next section.

Entrance (Ante-natal Clinic & Ultrasound)

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• Entrance Details View
  • This information is for the entrance located along the third floor corridor of the Outpatients West Building.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • There are no doors at this entrance.
  • The width of the door opening is 165cm.

You are on Reception (Ante-natal Clinic). Skip to the next section.

Reception (Ante-natal Clinic)

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• Reception View
  • The reception point is located ahead and to the right on entering the department.
  • The reception point is approximately 5m (5yd 1ft) from the Ante-natal Clinic & Ultrasound entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower) .
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

You are on Waiting Room / Area (Ante-natal Clinic & Ultrasound). Skip to the next section.

Waiting Room / Area (Ante-natal Clinic & Ultrasound)

• There is a waiting room / area.
• The waiting room / area is approximately 2m from the Ante-natal Clinic & Ultrasound entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is carpet.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• All chairs have armrests.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Department / Service (Ante-natal Clinic). Skip to the next section.

Department / Service (Ante-natal Clinic)

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• Department / Service Access View
  • The Ante-natal Clinic is located on the left side of the third floor in the Outpatients West Building.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is carpet and vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are varied.
• Department / Service Facilities View
  • This department/service has; ambulant toilet facilities for everyone, a waiting room/area, treatment rooms, a main reception and consultation rooms.
  • There are 7 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located within the Ultrasound department.

You are on Consultation / Treatment Room (Exam Room 6). Skip to the next section.

Consultation / Treatment Room (Exam Room 6)

• The name / number of the room surveyed was; Exam Room 6.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Consultation / Treatment Room (Consulting Room 7). Skip to the next section.

Consultation / Treatment Room (Consulting Room 7)

• The name / number of the room surveyed was; Consulting Room 7.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Toilet with Adaptations (Clinic Area - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Clinic Area - Right Hand Transfer)

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• Location and Access View
  • This accessible toilet is located within the Clinic Area, opposite Consultation Room 7.
  • This accessible toilet is approximately 14m (15yd 11in) from the Ante-natal Clinic & Ultrasound entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 88cm.
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 188cm x 258cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 135cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm.
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There are dropdown rails on both sides of the toilet.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 96cm (3ft 2in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 88cm (2ft 11in).
  • The contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Getting To and Getting Around Norfolk and Norwich University Hospital link (new tab) - click here.
• Norfolk and Norwich University Hospital - Parking link (new tab) - click here.
• Norfolk and Norwich University Hospital - Entrances link (new tab) - click here.
• Norfolk and Norwich University Hospital - Toilets link (new tab) - click here.
• Ultrasound link (new tab) - click here.