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Cringleford Outpatient Department

Norfolk and Norwich University Hospital , Colney Lane, Norwich , NR4 7UY

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Access Guide

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Getting To (Cringleford Outpatient Department)

  • This route starts at Car Park N.
  • The most accessible route from here has step-free access via slope.
  • The slope has a slight gradient.
  • This route also has bollards and a dropped kerb with tactile paving.
  • View further information about parking at the hospital (opens new tab).
  • Access to this department is via the In-Patients West and Centre Blocks Entrance.
  • There is not a drop-off point at this entrance.
  • View further information about entrances (opens new tab).
  • This department is located on Level 1 of the West Block.
  • The department is approximately 25m from the In-Patients West and Centre Blocks Entrance.
  • Enter via the In-Patients West and Centre Blocks entrance.
  • Turn left and enter the West Block.
  • Take the first turning on the left.
  • The entrance to the Cringleford Out-Patient department is ahead on the right.
  • This route to the department has step-free level access.
  • Doors are held open along this route.
  • Some flooring is shiny along this route.
  • There are resting areas along this route to the department.
  • Wayfinding signage is provided.
  • Dementia-friendly signage is not provided.
  • The following toilet facilities are available along the route: accessible toilet (with right hand transfer) and standard toilets.
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View information on getting to and around the hospital (opens new tab).
  • Some signage is to Private Outpatients.

Parking (Car Park N)

  • Car Park View
    • The car park is located at the rear of the hospital and in front of the In-Patients West and Centre Blocks entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 8 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 434cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 128cm.
    • The nearest designated bay is 15m from the In-Patients West and Centre Blocks entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (In-Patients West and Centre Blocks Entrance)

  • This entrance is located at the rear of the hospital.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 128cm.
  • There is a key fob/card reader at a height of 132cm.
  • The height of the hand sanitiser is 120cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 190cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 190cm.
  • The second set of doors have a low visual contrast.
  • The minimum width between the bollards is 123cm.
  • There is step-free level access as you enter.

Department / Service (Cringleford Outpatient Department)

  • Location and Access View
    • The Cringleford Out-Patient Department is located on Level 1 of the West Block.
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is a single manual door.
    • The door is permanently held open.
    • The width of the opening is 86cm.
    • The door has a high colour contrast.
  • Getting Around View
    • There is step-free level access throughout all areas.
    • There are no doors to open along circulation routes.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • There is no (or very little) background noise.
    • Wayfinding signage is provided.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • Seating available in this area includes: chairs with armrests and sofas.
    • Some seating is fixed.
    • Furniture available in this area includes: coffee tables.
    • Some tables are fixed.
    • There is not a hearing assistance system.

Reception (Cringleford Outpatient Department)

  • Location View
    • The reception is located on the right as you enter.
    • The distance from the Cringleford Out-Patient department entrance is 2m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 102cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The reception has screens which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and sofas.
    • Some seating is fixed.
    • Furniture available in this area includes: coffee tables.
    • Some tables are fixed.

Consultation / Medical Room (Room 4)

  • The room surveyed was Room 4.
  • The room is located off the reception waiting area.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 200cm.
  • Seating available in this room includes: chairs with armrests and chairs without armrests.
  • Furniture available in this room includes: desks.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located ahead from the Cringleford Out-Patient department entrance, past the waiting area, on the right.
    • The distance from the Cringleford Outpatient Department entrance is 6m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 84cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 200cm (width) x 209cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 123cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 111cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 78cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 105cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a medium colour contrast.
    • The towel dispenser is 97cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 158cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.