Access Guide
Overview (Norfolk and Norwich University Hospital)
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About
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- This is an acute hospital site with multiple inpatient and outpatient services available.
- Services available in the venue include: multiple cafés, shops and a restaurant.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a public car park nearby.
- The name of the nearest car park is NRP Public Car Park.
- View information on NRP Public Car Park (opens new tab) .
- The nearest train station is Norwich.
- The nearest bus station is Norwich.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- Level 1, Level 2, Level 3 and Level 4 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: large print (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: a pay phone, Wi-Fi and TV pre-pay machines for patients.
- Staff receive the following training: disability awareness training.
Parking (Car Park N)
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Car Park
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- The car park is located at the rear of the hospital and in front of the In-Patients West and Centre Blocks entrance.
- The car park is open air/surface.
- The car park surface consists of tarmac and block paving.
- There are 8 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 434cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 128cm.
- The nearest designated bay is 15m from the In-Patients West and Centre Blocks entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for Blue Badge holders only.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Getting To (Feast Restaurant)
- The Feast Restaurant is/are located on the first floor of the West Atrium.
- Access to the Feast Restaurant is via the Inpatients West and Centre Blocks entrance.
- Enter via the Inpatients West and Centre Block Entrance ,turn left and go forward. Turn right after the lifts and continue forward again. The Feast Restaurant is located directly ahead.
- There is step free access to the Feast Restaurant.
- The Feast Restaurant is approximately 25m from the Inpatients West and Centre Block Entrance.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Entrance (In-Patients West and Centre Blocks Entrance)
- This entrance is located at the rear of the hospital.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There is an intercom at a height of 128cm.
- There is a key fob/card reader at a height of 132cm.
- The height of the hand sanitiser is 120cm.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 190cm.
- The doors have a low visual contrast.
- There is a second set of double automatic doors .
- The second set of doors open by sliding.
- The width of the opening is 190cm.
- The second set of doors have a low visual contrast.
- The minimum width between the bollards is 123cm.
- There is step-free level access as you enter.
Opening Times
- Monday 07:00 - 01:00.
- Tuesday 07:00 - 01:00.
- Wednesday 07:00 - 01:00.
- Thursday 07:00 - 01:00.
- Friday 07:00 - 01:00.
- Saturday 07:00 - 01:00.
- Sunday 07:00 - 01:00.
Inside Access
- There is level access once inside.
- There is not a hearing assistance system.
- Motorised scooters are allowed in public parts of the venue.
- Wayfinding signage is not available.
- No Braille signage is available.
- No tactile signage is available.
- Some pictorial signage is available.
- Dementia friendly signage is not provided.
- The type of flooring in walkways and corridors is carpet and tiles.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are varied.
Eating and Drinking
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Location and Access
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- The following information is for the restaurant.
- The restaurant is located on the first floor of the West Atrium.
- There is step-free access to the restaurant.
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Service and Menus
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- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered, a self service counter and a touchscreen ordering service available.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- This area does not play background music.
- There is not a hearing assistance system.
- There is not a portable card machine available for payment.
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Service Counter(s)
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- The height of the counter is 90cm.
- The height of the tray counter/rail is 90cm.
- The type of flooring in this area is tiles.
- The lighting levels are moderate to good.
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Self-Service Counter(s)
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- The height of the counter is 90cm.
- The height of the tray counter/rail is 90cm.
- The type of flooring in this area is tiles.
- The lighting levels are moderate to good.
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Payment Counter
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- The height of the counter is 89cm.
- The height of the tray counter/rail is 89cm.
- There is a moveable card machine available for payment.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 73cm.
- The surface height of the lowest table is 42cm.
- The surface height of the highest table is 100cm.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables, high tables, armchairs and high stools.
- The type of flooring in this area is carpet and tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
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Comments
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- Please speak to staff for information concerning Blue Light Card discounts.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Getting To and Getting Around Norfolk and Norwich University Hospital link (new tab) - click here.
- Norfolk and Norwich University Hospital - Parking link (new tab) - click here.
- Norfolk and Norwich University Hospital - Entrances link (new tab) - click here.
- Norfolk and Norwich University Hospital - Toilets link (new tab) - click here.
