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Heydon Ward

Norfolk and Norwich University Hospital , Colney Lane, Norwich, Norfolk, NR4 7UY

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Access Guide

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Getting To The Hospital

  • By Road View
    • The Hospital is located off the Norwich Southern Bypass A47 on the South West side of Norwich City Centre. Leave the A47 to join the B1108 Watton Road. Follow this road until the junction and take a right onto Colney Lane. Continue on this road and the Hospital site is located straight ahead.
    • There are multiple car parks around the site. The car parking is free for Blue Badge holders, but the ticket must be validated at the Outpatients reception.
      Please note: as of September 2023 there is currently limited parking available in the hospital’s patient and visitor car parks, with most spaces filling up by mid-morning. Alternative parking is available at the multi-storey car park opposite the hospital (access is via Rosalind Franklin Road or Hethersett Lane). Parking costs are the same as the hospital however, please note that no concessions are available.
  • By Bus View
    • The bus services are run by First Group and Konect Bus.
      From Bus Stand A the services are run by First Group and include 3, 4, 9A, 11, 1, 13A, 21, 21A, 22, 22A, 26 and 26A.
      From Bus Stand B the buses are run by Konect Bus and First Bus. The services include 3, 4, 9, 512 Norwich Airport Park & Ride bus and the Costessey 510 Park and Ride bus.
      Details of the 512 bus service can be found here: click here
      The Costessey Park & Ride 510 service is available for £1 return. This is a First Bus which is available for all patients and visitors who are charged £1 upon boarding the bus. Details of the route and timetable can be found here: click here.
    • There is an onsite bus stop.
    • There are two bus stops on site which are located in front of the Centre Block of the Hospital.
    • The bus stops have shelters which have seating/rest bar in them. There is space for wheelchairs to manoeuvre.
    • There is a level block paved and tarmac pathway around the front of the hospital which links East, West Outpatient and Centre Blocks of the hospital.
  • By Train View
    • The nearest train station is Norwich. The services which operate from here are Abellio Greater Anglia and East Midland Trains. The station is approximately a 20 minute taxi ride from the Hospital.
  • Useful Links View
  • Comments View
    • To view a map of the hospital, please click on this link and download the map.
    • http://www.nnuh.nhs.uk/publication/nnuh-map.

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in West Outpatients next to the Outpatients reception.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01603 289036/01603 289045.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the entrances of the Hospital and throughout the buildings.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames and crutches.
  • To obtain mobility aids please contact Inpatient receptions.
  • There is a Changing Places facility at this hospital which is located in East Outpatients Physiotherapy.
  • Comments View
    • INTRAN is available and staff have access to INTRAN App on i-pads for use with patients where appropriate.

Getting To (Heydon Ward)

  • Heydon Ward is/are located on the second floor of East Block.
  • Access to Heydon Ward is via the Inpatients East and Centre Block Entrance.
  • Enter via the Inpatients East and Centre Block Entrance, head forward and take the lifts on the right to the second floor. Exit the lift, turn left and left again so that you're facing the East Block. Continue ahead and take the first right, through a set of double doors. Heydon Ward is located directly ahead.
  • There is step free access, via lift, to Heydon Ward.
  • Heydon Ward is approximately 31m from the East Atrium lifts.
  • There is a/are manual, heavy, double door(s) between the East Atrium lifts and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Inpatients East and Centre Block Entrance)

  • Entrance Details View
    • This information is for the entrance located at the rear of the Hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 121cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 125cm (4ft 1in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 188cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located directly in front of the Inpatients East and Centre Block Entrance.
    • The ramp/slope gradient is slight.
  • Comments View
    • This entrance is locked between 23:00 and 06:00 each day.
    • There is a car park ticket payment machine next to this entrance.

Other Floors (East Atrium Stairs)

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • The floors which are accessible by stairs are 1,2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are varied.

Lift (East Atrium Lifts)

  • There is a lift for public use.
  • The lift is located just inside the Inpatients East and Centre Block Entrance.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 8m (8yd 2ft) from the Inpatients East and Centre Block Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1,2,3,4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The controls are set at 113cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm.
  • The dimensions of the lift are 162cm x 142cm.
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are set at 110cm to 125cm from the floor.
  • There is not a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low.

Ward

  • Ward Information View
    • This is a/an Neuroscience ward.
    • This is a shared ward.
    • There is/are 5 bay(s) available.
    • There is/are 10 side room(s) available.
    • There is/are 37 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 174cm (5ft 9in).
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 130cm (4ft 3in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 132cm (4ft 4in).
    • There is a door release button when exiting.
    • The height of the door release button is 135cm (4ft 5in).
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring on the ward which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are varied.
  • Reception/Nurses' Station View
    • The height of the ward reception desk is 102cm.
    • There is a lowered section.
    • The height of the lowered section of the desk is 72cm.
    • There is not a hearing assistance system available at the desk.
  • Ward Features and Patient Facilities View
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located along the first floor corridor of the Centre Block.
    • There are standard toilet facilities on the ward for visitors.
  • Visiting Times View
    • There are set visiting times for the ward.
    • Visiting times are 14:00 to 16:00 and 18:00 to 20:00.
    • The visiting times are the same for each day.
    • Protected meal times are between 12:00 to 13:00 and 17:00 to 18:00.

Washroom (Shower - opposite the Hyper Acute Stroke Unit)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the ward.
    • The washroom surveyed is located on the right opposite the Hyper Acute Stroke Unit.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is interchangeable between male and female.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are light to open.
    • The width of the door opening is 85cm (2ft 9in).
    • The dimensions of the washroom are 260cm x 250cm (8ft 6in x 8ft 2in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 158cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 84cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is twist/turn. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The height of the towel dispenser is 118cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • There is not a lateral transfer space.
    • There is no dropdown rail for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 84cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • A shower chair is available.
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The toilet seat colour contrast is poor.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are medium.

Washroom (Shower 2- opposite the Hyper Acute Stroke Unit)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the ward.
    • The washroom surveyed is located on the left opposite the Hyper Acute Stroke Unit.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is interchangeable between male and female.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are light to open.
    • The width of the door opening is 85cm (2ft 9in).
    • The dimensions of the washroom are 360cm x 250cm (11ft 10in x 8ft 2in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 158cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 73cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is lever. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 96cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a rail with a padded back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 105cm.
    • There is a flush on the transfer side.
    • There is a dropdown rail on the transfer side.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 87cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The toilet seat colour contrast is poor.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are moderate to good.

Washroom (Shower - opposite Bay 10)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the ward.
    • The washroom surveyed is located opposite Bay 10.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is interchangeable between male and female.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are light to open.
    • The width of the door opening is 85cm (2ft 9in).
    • The dimensions of the washroom are 360cm x 250cm (11ft 10in x 8ft 2in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 158cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 74cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is lever. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 100cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a rail with a padded back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm.
    • There is a flush on the transfer side.
    • There is a dropdown rail on the transfer side.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 93cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The toilet seat colour contrast is poor.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are moderate to good.

Washroom (Shower - opposite Bay 11)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the ward.
    • The washroom surveyed is located opposite Bay 11.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is interchangeable between male and female.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are light to open.
    • The width of the door opening is 85cm (2ft 9in).
    • The dimensions of the washroom are 260cm x 250cm (8ft 6in x 8ft 2in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 84cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is twist/turn. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 118cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • The toilet has a wall which can act as a back rest.
    • There is not a lateral transfer space.
    • There is no dropdown rail for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 92cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • A shower chair is available.
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The toilet seat colour contrast is poor.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are medium.

Standard Toilet(s) (Visitor Toilet)

  • Toilet Facilities View
    • The shared toilet is located just outside the ward entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 1m from the ward entrance.
    • There is written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • The height of the wash basin(s) is 87cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.

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