Access Guide
Overview (Norfolk and Norwich University Hospital)
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About
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- This is an acute hospital site with multiple inpatient and outpatient services available.
- Services available in the venue include: multiple cafés, shops and a restaurant.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a public car park nearby.
- The name of the nearest car park is NRP Public Car Park.
- View information on NRP Public Car Park (opens new tab) .
- The nearest train station is Norwich.
- The nearest bus station is Norwich.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- Level 1, Level 2, Level 3 and Level 4 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: large print (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: a pay phone, Wi-Fi and TV pre-pay machines for patients.
- Staff receive the following training: disability awareness training.
Parking (Car Park N)
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Car Park
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- The car park is located at the rear of the hospital and in front of the In-Patients West and Centre Blocks entrance.
- The car park is open air/surface.
- The car park surface consists of tarmac and block paving.
- There are 8 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 434cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 128cm.
- The nearest designated bay is 15m from the In-Patients West and Centre Blocks entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for Blue Badge holders only.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Getting To (Mobile Screening)
- Mobile Screening is/are located on the first floor of West Block.
- Access to Mobile Screening is via the Inpatients West and Centre Block Entrance.
- Enter via the Inpatients West and Centre Block Entrance, turn left and go forward into West Block. Follow the corridor all the way to the end, going through all of the double doors along the way. Turn left at the end of the corridor, continue ahead and Mobile Screening is located to the right.
- There is step free access to Mobile Screening.
- Mobile Screening is approximately 56m from the Inpatients West and Centre Block Entrance.
- There is a/are manual, heavy, double door(s) between the Inpatients West and Centre Block Entrance and the department/service.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Entrance (In-Patients West and Centre Blocks Entrance)
- This entrance is located at the rear of the hospital.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There is an intercom at a height of 128cm.
- There is a key fob/card reader at a height of 132cm.
- The height of the hand sanitiser is 120cm.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 190cm.
- The doors have a low visual contrast.
- There is a second set of double automatic doors .
- The second set of doors open by sliding.
- The width of the opening is 190cm.
- The second set of doors have a low visual contrast.
- The minimum width between the bollards is 123cm.
- There is step-free level access as you enter.
Opening Times
- Monday 08:00 - 20:00.
- Tuesday 08:00 - 20:00.
- Wednesday 08:00 - 20:00.
- Thursday 08:00 - 20:00.
- Friday 08:00 - 20:00.
- Saturday Closed.
- Sunday Closed.
Department / Service (Mobile Screening)
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Department / Service Access
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- Mobile Screening is located on the first floor of East Block.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 92cm .
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- There is stepped access throughout the department/service.
- There is no clear signage on the department/service.
- The type of flooring is carpet and concrete.
- The department/service does not play background music.
- The lighting levels are varied.
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Department / Service Facilities
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- This department/service has; a waiting room/area, a treatment room, a main reception and a consultation room.
- There are 1 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is not available on the department/service.
- There are not accessible toilet facilities within the department/service.
- Accessible toilet facilities are located along the first floor corridor of East Block.
- There are not standard toilet facilities within this department/service.
- Standard toilet facilities are located along the first floor corridor of East Block.
Reception
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Reception
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- The reception point is located to the left on entering.
- The reception point is approximately 2m (2yd 7in) from the department entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is low (76cm or lower) .
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is carpet.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Entrance (Outside leading to Mobile Unit)
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Entrance Details
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- This information is for the entrance located to the right of Reception.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 62cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
Level Change (Outside Steps)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the right on exiting the department to outside.
- There is/are 5 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the step(s).
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Level Change (Steps into Mobile Unit)
- The step(s) is/are located in front of the entrance to the Mobile Unit.
- There is/are 8 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the step(s).
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Lift (Into Mobile Unit)
- There is a lift for public use.
- The lift is located to the right of the steps leading into the Mobile Unit.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 9m (9yd 2ft) from the Outside entrance.
- The lift is a platform lift.
- Staff do need to be notified for use of the lift.
- The floors which are accessible by this lift are ground and Mobile Unit.
- The platform lift accesses a small level change.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- The dimensions of the lift are 124cm x 210cm.
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
Consultation / Treatment Room (Mobile Unit)
- The name / number of the room surveyed was; Mobile unit.
- There is not level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 77cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is a bed / couch.
- The bed / couch is not adjustable.
- A hoist is not available.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Getting To and Getting Around Norfolk and Norwich University Hospital link (new tab) - click here.
- Norfolk and Norwich University Hospital - Parking link (new tab) - click here.
- Norfolk and Norwich University Hospital - Entrances link (new tab) - click here.
- Norfolk and Norwich University Hospital - Toilets link (new tab) - click here.
