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Neonatal Intensive Care Unit

Norfolk and Norwich University Hospital , Colney Lane, Norwich, Norfolk, NR4 7UY

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Access Guide

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Overview (Norfolk and Norwich University Hospital)

Parking (West Car Parks C and D)

  • Car Park View
    • The car park is located at the front right side of the hospital.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 233cm (width) x 480cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 105m from the Out-Patients West entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located inside the main building.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is not a designated drop-off point available.

Getting To (Neonatal Intensive Care Unit)

  • The Neonatal Intensive Care Unit is/are located along the third floor corridor of the Outpatients West Building.
  • Access to the Neonatal Intensive Care Unit is via the Outpatients West entrance.
  • Enter via the Outpatients West entrance, head forward and take one of the lifts on the left to the third floor. Exit the lift, go through the doors to the left and head forward. Turn left again, go through the next set of doors and continue forward. Go through the next set of double doors ahead and the Neonatal Intensive Care Unit is located to the right.
  • There is step free access, via lift, to the Neonatal Intensive Care Unit.
  • The Neonatal Intensive Care Unit is approximately 24m from the lifts.
  • There is a/are manual, heavy, double door(s) between the lifts and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Entrance (Out-Patients West Entrance)

  • This entrance is located on the right side of the front of the hospital.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • The height of the hand sanitiser is 120cm.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 181cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 184cm.
  • The second set of doors have a low visual contrast.
  • The minimum width between the bollards is 141cm.
  • There is step-free level access as you enter.

Lift (West Out-Patients Lifts)

  • The lift surveyed is located in front as you enter via the Out-Patients West entrance.
  • The distance from the Out-Patients West entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • Level 2, Level 3 and Level 4 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 149cm (width) x 268cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There are other lifts available at this location which vary in size.

Stairs (West Out-Patients Stairs)

  • The stairs surveyed are located to the left as you enter via the Out-Patients West entrance.
  • There is a single manual door to access the stairwell.
  • Level 2, Level 3 and Level 4 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Ward

  • Ward Information View
    • This is a/an Neonatal Intensive Care ward.
    • This is a shared ward.
    • There is/are 3 bay(s) available.
    • There is/are 2 side room(s) available.
    • There is/are 42 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 176cm (5ft 9in).
    • There is not a bell/buzzer.
    • There is an intercom.
    • There is a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 132cm (4ft 4in).
    • There is level access throughout the ward.
    • There is no clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are varied.
  • Reception/Nurses' Station View
    • The height of the ward reception desk is 102cm.
    • There is not a lowered section.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is a relatives' room for the ward.
    • The width of the door opening into the relatives' room is over 75cm.
    • There is a clear turning space in the relatives' room.
    • There is a/are chair(s) with armrests available within the relatives' room.
  • Ward Features and Patient Facilities View
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is not available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located along the second floor corridor of the Outpatients West Building.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located along the second floor corridor of the Outpatients West Building.
  • Visiting Times View
    • There are set visiting times for the ward.
    • Visiting times are 16:00 to 18:00. Parents can visit at any time.
    • The visiting times are the same for each day.

Waiting Room / Area (Children's Play Area)

  • There is a waiting room / area.
  • The waiting room / area is approximately 11m from the ward entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Some tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Day Room / Lounge Area (Parents Room)

  • There is a day room/lounge area.
  • The day room/lounge area is approximately 20m from the ward entrance.
  • There is level access into the day room/lounge area.
  • The day room/lounge area is always open.
  • There is a/are door(s) into the day room/lounge area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 88cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to manoeuvre.
  • There is a mixture of seating with and without armrests.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • The distance between the floor and the lowest table is 40cm (1ft 4in).
  • The distance between the floor and the highest table is 77cm (2ft 6in).
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • There is not a television.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Room / Area (Quiet Room)

  • The name / number of the room / area surveyed was; Quiet Room.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • The room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the room / area.
  • Lighting levels are medium.

Washroom (Parents Washroom / Visitors Toilet)

  • Washroom Details View
    • The washroom surveyed has a shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the ward.
    • The washroom surveyed is located opposite Bedroom 4.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is shared.
    • There is written or text signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are light to open.
    • The width of the door opening is 78cm (2ft 7in).
    • The dimensions of the washroom are 235cm x 245cm (7ft 9in x 8ft).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not an emergency pull cord alarm.
    • There is not a flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 158cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The height of the wash basin is 84cm.
    • There are no wall-mounted grab rails for the wash basin.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 122cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The height of the towel dispenser is 122cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • There is not a lateral transfer space.
    • There is no dropdown rail for the toilet.
    • There are no wall-mounted grab rails for the toilet.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 95cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is not a wheel in shower.
    • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • There is no seat for the shower.
    • There are not wall-mounted grab rails available for the shower.
    • The shower cubicle is accessed via a medium step.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is high.
    • The visual contrast between the internal washroom door and wall is high.
    • The toilet seat colour contrast is low.
    • The visual contrast between the washroom floor and walls is high.
    • Lighting levels are bright.

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