Access Guide
Overview (Norfolk and Norwich University Hospital)
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About
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- This is an acute hospital site with multiple inpatient and outpatient services available.
- Services available in the venue include: multiple cafés, shops and a restaurant.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a public car park nearby.
- The name of the nearest car park is NRP Public Car Park.
- View information on NRP Public Car Park (opens new tab) .
- The nearest train station is Norwich.
- The nearest bus station is Norwich.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- Level 1, Level 2, Level 3 and Level 4 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: large print (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: a pay phone, Wi-Fi and TV pre-pay machines for patients.
- Staff receive the following training: disability awareness training.
Parking (Car Park F)
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Car Park
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- The car park is located at the front centre of the hospital.
- The car park is open air/surface.
- The car park surface consists of block paving.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 237cm (width) x 522cm (depth).
- The hatched/marked zones vary between bays.
- The width of the marked zone is 210cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 65m from the West Atrium entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located inside the main building.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Parking (East Car Parks G and H)
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Car Park
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- The car park is located at the front left side of the hospital.
- The car park is open air/surface.
- The car park surface consists of block paving.
- There are 7 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 232cm (width) x 475cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 120cm.
- The nearest designated bay is 95m from the Out-Patients East entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located inside the main building.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Getting To (Nuclear Medicine)
- Nuclear Medicine is/are located on level 2 of the Outpatients East Building.
- Access to Nuclear Medicine is via the East Outpatients Main Entrance.
- Enter via the East Outpatients Main Entrance turn right and continue ahead. Nuclear Medicine is located on the right of the corridor.
- There is step free access to Nuclear Medicine.
- Nuclear Medicine is approximately 31m from the East Outpatients Main Entrance.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Entrance (Out-Patients East Entrance)
- This entrance is located on the left side of the front of the hospital.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- The height of the hand sanitiser is 120cm.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 183cm.
- There is a small lip on the threshold of the opening.
- The door has a medium visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 184cm.
- The second set of doors have a low visual contrast.
- The minimum width between the bollards is 140cm.
- There is step-free level access as you enter.
Opening Times
- Monday 08:30 - 17:30.
- Tuesday 08:30 - 17:30.
- Wednesday 08:30 - 17:30.
- Thursday 08:30 - 17:30.
- Friday 08:30 - 17:30.
- Saturday Closed.
- Sunday Closed.
Department / Service (Nuclear Medicine)
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Department / Service Access
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- Nuclear Medicine is located on level 2 of the Outpatients East Building.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 86cm .
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 130cm (4ft 3in).
- There is level access throughout the department/service.
- There is no clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The department/service does not play background music.
- The lighting levels are varied.
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Department / Service Facilities
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- This department/service has; a waiting room/area, accessible toilet facilities for everyone and treatment rooms.
- There are 5 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is not available on the department/service.
- There are accessible toilet facilities within the department/service.
- There are not standard toilet facilities within this department/service.
- Standard toilet facilities are located to the right as you exit the lift on level 3.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 2m from the Nuclear Medicine entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- A water dispenser is available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Consultation / Treatment Room (Gamma Camera)
- The name / number of the room surveyed was; Gamma Camera.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 87cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- The room does have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (Injection Room)
- The name / number of the room surveyed was; Injection Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 87cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist can be brought in from another department.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is/are adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (Supervised Radiation Area)
- The name / number of the room surveyed was; Supervised Radiation Area.
- There is level access to the consultation / treatment room.
- There is not a/are not door(s) into the consultation / treatment room.
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- All chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- This accessible toilet is located ahead and to the left on entering the department.
- This accessible toilet is approximately 42m (45yd 2ft) from the Nuclear Medicine entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 87cm.
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 229cm x 235cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 137cm from floor level.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 123cm.
- The transfer space is obstructed by a female sanitary bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 158cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- The toilet does not have a backrest or a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 109cm (3ft 7in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 78cm (2ft 7in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 109cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 99cm (3ft 3in).
- The contrast between the towel dispenser and the wall is high.
- There is not a hand dryer.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Getting To and Getting Around Norfolk and Norwich University Hospital link (new tab) - click here.
- Norfolk and Norwich University Hospital - Parking link (new tab) - click here.
- Norfolk and Norwich University Hospital - Entrances link (new tab) - click here.
- Norfolk and Norwich University Hospital - Toilets link (new tab) - click here.
