Access Guide
Getting To The Hospital
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By Road
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- The Hospital is located off the Norwich Southern Bypass A47 on the South West side of Norwich City Centre. Leave the A47 to join the B1108 Watton Road. Follow this road until the junction and take a right onto Colney Lane. Continue on this road and the Hospital site is located straight ahead.
- There are multiple car parks around the site. The car parking is free for Blue Badge holders, but the ticket must be validated at the Outpatients reception.
Please note: as of September 2023 there is currently limited parking available in the hospital’s patient and visitor car parks, with most spaces filling up by mid-morning. Alternative parking is available at the multi-storey car park opposite the hospital (access is via Rosalind Franklin Road or Hethersett Lane). Parking costs are the same as the hospital however, please note that no concessions are available.
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By Bus
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- The bus services are run by First Group and Konect Bus.
From Bus Stand A the services are run by First Group and include 3, 4, 9A, 11, 1, 13A, 21, 21A, 22, 22A, 26 and 26A.
From Bus Stand B the buses are run by Konect Bus and First Bus. The services include 3, 4, 9, 512 Norwich Airport Park & Ride bus and the Costessey 510 Park and Ride bus.
Details of the 512 bus service can be found here: click here
The Costessey Park & Ride 510 service is available for £1 return. This is a First Bus which is available for all patients and visitors who are charged £1 upon boarding the bus. Details of the route and timetable can be found here: click here. - There is an onsite bus stop.
- There are two bus stops on site which are located in front of the Centre Block of the Hospital.
- The bus stops have shelters which have seating/rest bar in them. There is space for wheelchairs to manoeuvre.
- There is a level block paved and tarmac pathway around the front of the hospital which links East, West Outpatient and Centre Blocks of the hospital.
- The bus services are run by First Group and Konect Bus.
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By Train
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- The nearest train station is Norwich. The services which operate from here are Abellio Greater Anglia and East Midland Trains. The station is approximately a 20 minute taxi ride from the Hospital.
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Useful Links
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- Please see the links below for up to date bus services.
- To view the web page described above click here (opens in new tab).
- To view the web page described above click here (opens in new tab).
- Please see the links below for up to date train services.
- To view the web page described above click here (opens in new tab).
- To view the web page described above click here (opens in new tab).
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Comments
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- To view a map of the hospital, please click on this link and download the map.
- http://www.nnuh.nhs.uk/publication/nnuh-map.
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located in West Outpatients next to the Outpatients reception.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01603 289036/01603 289045.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the entrances of the Hospital and throughout the buildings.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are not available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs, walking frames and crutches.
- To obtain mobility aids please contact Inpatient receptions.
- There is a Changing Places facility at this hospital which is located in East Outpatients Physiotherapy.
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Comments
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- INTRAN is available and staff have access to INTRAN App on i-pads for use with patients where appropriate.
Hospital Parking (Car Park D - West Outpatients)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located at the front right of the hospital.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- There is a touchscreen at the barrier.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is block paving.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the entrance to the car park and at the payment machines in the hospital building.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located inside the hospital building.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 100m (109yd 1ft) from the Outpatients West Building Entrance.
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Comments
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- There are 4 Parent and Child parking spaces next to the Blue Badge Bays.
- Car parking payment machines are located at the Outpatients West and East entrances, East and West Block entrances and atriums and Ambulatory Majors entrance.
Hospital Parking (Car Park F - Accessible Parking and Drop-Off Only)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located in front of the hospital.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is block paving.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 520cm (7ft 10in x 17ft 1in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located at the rear of the car park.
- There is not a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
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Paying
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- There are not parking charges for the hospital car park.
- Parking is free for Blue Badge holders.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 75m (82yd 1in) from the East Atrium Entrance.
Getting To (Oral Health)
- Oral Health is/are located on the first floor of the Outpatients West Building.
- Access to Oral Health is via the Outpatients West entrance.
- Enter via the Outpatients West entrance, turn right and head forward down the corridor. Oral Health is located directly ahead.
- There is step free access to Oral Health.
- Oral Health is approximately 15m from the Outpatients West entrance.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Outside Access (Outpatients West Entrance)
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Entrance Details
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- This information is for the entrance located to the west of the hospital, into the Outpatients West Building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 118cm (3ft 10in).
- There is not a door release button when exiting.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 181cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 182cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- There is not a level landing at the top of the ramp/slope.
Opening Times
- Monday 08:30 - 17:00.
- Tuesday 08:30 - 17:00.
- Wednesday 08:30 - 17:00.
- Thursday 08:30 - 17:00.
- Friday 08:30 - 17:00.
- Saturday Closed.
- Sunday Closed.
Department / Service (Oral Health)
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Department / Service Access
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- Oral Health is located on the right corridor of level 2 within the Outpatients West Building.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 140cm .
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 120cm (3ft 11in).
- There is a door release button when exiting.
- The height of the door release button is 134cm (4ft 5in).
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The department/service does play background music.
- The lighting levels are varied.
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Department / Service Facilities
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- This department/service has; consultation rooms, a sub waiting area, accessible toilet facilities for everyone, a waiting room/area, treatment rooms, a main reception and ambulant toilet facilities for everyone.
- There are 14 consultation/treatment rooms in this department/service.
- A hearing assistance system is available on the ward.
- A mobile hoist is not available on the department/service.
- There are accessible toilet facilities within the department/service.
- There are standard toilet facilities within this department/service.
Reception
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Reception
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- The reception point is located ahead on entering the department.
- The reception point is approximately 14m (15yd 11in) from the Oral Health entrance.
- Clear signage for the reception area/desk is visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm) .
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing system.
- There is a touch screen.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
Waiting Room / Area (X-Ray & Clinic Rooms 6-12)
- There is a waiting room / area.
- The waiting room / area is approximately 10m from the Oral Health entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Waiting Room / Area (Clinic Rooms 1-5, 11 & 12)
- There is a waiting room / area.
- The waiting room / area is approximately 20m from the Oral Health entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Consultation / Treatment Room (Clinic Room 6)
- The name / number of the room surveyed was; Clinic Room 6.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist can be brought in from another department.
- There is a chair.
- Some chairs are permanently fixed.
- The chair(s) is/are adjustable.
- All chairs have armrests available.
- All tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are bright.
Consultation / Treatment Room (X-Ray Room)
- The name / number of the room surveyed was; X-Ray Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 82cm (2ft 8in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist can be brought in from another department.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is/are adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- This accessible toilet is located ahead and to the left on entering department.
- This accessible toilet is approximately 4m (4yd 1ft) from the Oral Health entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards.
- The door is light.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 86cm.
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 160cm x 260cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 135cm from floor level.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm.
- The transfer space is obstructed by a female sanitary bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with no lid) disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 104cm (3ft 5in).
- The contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 105cm (3ft 5in).
- The contrast between the towel dispenser and the wall is medium.
- There is not a hand dryer.
Standard Toilet(s)
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Toilet Facilities
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- The shared toilet is located ahead and to the left on entering the department.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 9m from the Oral Health entrance.
- There is written text signage on or near the toilet door.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- An ambulant toilet cubicle is available.
- There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
- There is a/are vertical wall mounted rail on the right as you face the toilet.
- There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
- The height of the wash basin(s) is 73cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are moderate to good.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Norfolk and Norwich Hospital Centre Block link (new tab) - click here.
- Car Parking link (new tab) - click here.
- Outpatients West Building link (new tab) - click here.