Access Guide
Overview (Norfolk and Norwich University Hospital)
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About
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- This is an acute hospital site with multiple inpatient and outpatient services available.
- Services available in the venue include: multiple cafés, shops and a restaurant.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a public car park nearby.
- The name of the nearest car park is NRP Public Car Park.
- View information on NRP Public Car Park (opens new tab) .
- The nearest train station is Norwich.
- The nearest bus station is Norwich.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- Level 1, Level 2, Level 3 and Level 4 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: large print (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: a pay phone, Wi-Fi and TV pre-pay machines for patients.
- Staff receive the following training: disability awareness training.
Parking (West Car Parks C and D)
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Car Park
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- The car park is located at the front right side of the hospital.
- The car park is open air/surface.
- The car park surface consists of block paving.
- There are 6 designated Blue Badge parking bays available.
- The Blue Badge bays are signposted and have markings which are faded.
- The surveyed Blue Badge parking bay dimensions are 233cm (width) x 480cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 105m from the Out-Patients West entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located inside the main building.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Parking (Car Park F)
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Car Park
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- The car park is located at the front centre of the hospital.
- The car park is open air/surface.
- The car park surface consists of block paving.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 237cm (width) x 522cm (depth).
- The hatched/marked zones vary between bays.
- The width of the marked zone is 210cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 65m from the West Atrium entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located inside the main building.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Getting To (Patient Advice and Liaison Service)
- The Patient Advice and Liaison Service is/are located on the second floor of the Outpatients West Building.
- Access to the Patient Advice and Liaison Service is via the Outpatients West entrance.
- Enter via the Outpatients West entrance and the Patient Advice and Liaison Service is located ahead and to the left.
- There is step free access to the Patient Advice and Liaison Service.
- The Patient Advice and Liaison Service is approximately 7m from the Outpatients West entrance.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
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Comments
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- Patients and visitors do not need to go into the PALS office. If needed the staff will take the patient or visitor into the meeting area opposite the office.
Opening Times
- Monday 10:00 - 16:00.
- Tuesday 10:00 - 16:00.
- Wednesday 10:00 - 16:00.
- Thursday 10:00 - 16:00.
- Friday 10:00 - 16:00.
- Saturday Closed.
- Sunday Closed.
Entrance (Out-Patients West Entrance)
- This entrance is located on the right side of the front of the hospital.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- The height of the hand sanitiser is 120cm.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 181cm.
- There is a small lip on the threshold of the opening.
- The door has a medium visual contrast.
- There is a second set of double automatic doors .
- The second set of doors open by sliding.
- The width of the opening is 184cm.
- The second set of doors have a low visual contrast.
- The minimum width between the bollards is 141cm.
- There is step-free level access as you enter.
Consultation / Treatment Room (Meeting Area/Pod)
- The name / number of the room surveyed was; Meeting Area/Pod.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 88cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are bright.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Getting To and Getting Around Norfolk and Norwich University Hospital link (new tab) - click here.
- Norfolk and Norwich University Hospital - Parking link (new tab) - click here.
- Norfolk and Norwich University Hospital - Entrances link (new tab) - click here.
- Norfolk and Norwich University Hospital - Toilets link (new tab) - click here.