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Radiology Department - Main Reception and X-Ray

Norfolk and Norwich University Hospital , Colney Lane, Norwich, Norfolk, NR4 7UY

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Access Guide

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Overview (Norfolk and Norwich University Hospital)

Parking (Car Park F)

  • Car Park View
    • The car park is located at the front centre of the hospital.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 237cm (width) x 522cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 210cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 65m from the West Atrium entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located inside the main building.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is not a designated drop-off point available.

Parking (East Car Parks G and H)

  • Car Park View
    • The car park is located at the front left side of the hospital.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 7 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 232cm (width) x 475cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 95m from the Out-Patients East entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located inside the main building.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is not a designated drop-off point available.

Getting To (Radiology Department - Main Reception and X-Ray)

  • The Radiology Department - Main Reception and X-Ray is/are located on level 2 of the Outpatients East Building.
  • Access to the Radiology Department - Main Reception and X-Ray is via the East Outpatients Main Entrance.
  • Enter via the East Outpatients Main Entrance turn right and continue ahead. The main Radiology Department Reception is located on the left of the corridor.
  • There is step free access to the Radiology Department - Main Reception and X-Ray.
  • The Radiology Department - Main Reception and X-Ray is approximately 30m from the East Outpatients Main Entrance.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Entrance (Out-Patients East Entrance)

  • This entrance is located on the left side of the front of the hospital.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • The height of the hand sanitiser is 120cm.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 183cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 184cm.
  • The second set of doors have a low visual contrast.
  • The minimum width between the bollards is 140cm.
  • There is step-free level access as you enter.

Opening Times

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 08:30 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Radiology Department - Main Reception and X-Ray)

  • Department / Service Access View
    • The Radiology Department - Main Reception and X-Ray is located on level 2 of the Outpatients East Building.
    • There is not a/are not door(s) leading into the department/service.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are varied.
  • Department / Service Facilities View
    • This department/service has; a main reception, a waiting room/area, consultation rooms and a sub waiting area.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on the corridor leading towards Ultrasound.
    • There are standard toilet facilities within this department/service.

Reception

  • Reception View
    • The reception point is located to the right and down the corridor on entering the East Outpatients Main Entrance.
    • The reception point is approximately 25m (27yd 1ft) from the East Outpatients Main Entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Consultation / Treatment Room (X-Ray)

  • The name / number of the room surveyed was; Room 9.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is available.
  • The hoist is electric.
  • A sling is not available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are low.

Standard Changing Cubicle / Room (Sub Wait A)

  • The changing cubicle/room is located to the right off the main Radiology corridor.
  • The changing cubicle/room is 1m from the sub waiting room/area.
  • There is step-free access to the changing cubicle/room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The type of flooring in the room is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
  • There are chairs without armrests.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • The lighting levels are good.

Standard Toilet(s) (Sub Wait A)

  • Toilet Facilities View
    • The shared toilet is located along the corridor from the main Radiology Reception next to Sub Wait A.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 25m from the main Radiology Reception.
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.

Standard Toilet(s) (Sub Wait B)

  • Toilet Facilities View
    • The shared toilet is located in the Sub Wait B corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 40m from the main Radiology Reception.
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.

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