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The Eating Place Restaurant

Norfolk and Norwich University Hospital , Colney Lane, Norwich , NR4 7UY

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Access Guide

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Getting To (The Eating Place Restaurant)

Hospital Parking (Car Park N - Inpatients West and Centre Block Accessible Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located in front of the inpatients West and Centre Entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac and block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the hospital building.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the Inpatients West and Centre Block Entrance.
  • Comments View
    • Car parking payment machines are located at the Outpatients West and East entrances, East and West Block entrances and atriums and the Ambulatory Majors entrance.

Entrance (In-Patients West and Centre Blocks Entrance)

  • This entrance is located at the rear of the hospital.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 128cm.
  • There is a key fob/card reader at a height of 132cm.
  • The height of the hand sanitiser is 120cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 190cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 190cm.
  • The second set of doors have a low visual contrast.
  • The minimum width between the bollards is 123cm.
  • There is step-free level access as you enter.

Entrance (The Eating Place Restaurant)

  • This entrance is located in the middle of the West Atrium on Level 1.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.

Eating and Drinking (The Eating Place Restaurant)

  • Location and Access View
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has counters where food and drink can be ordered, self-service counters, buffet counters and payment counters.
    • The buffet counter was surveyed.
    • The counter is located on the left as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The height of the tray rail is 50cm.
    • The service counter was surveyed.
    • The counter is located straight ahead after entering.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 50cm.
    • The counter has screens which may affect the ability of someone to lip read.
    • The payment counter was surveyed.
    • The counter is located after leaving the counter section to collect food.
    • There is step-free level access to the counter.
    • The height of the counter is 89cm.
    • There is not a lowered section at the counter.
    • The card payment machine is at a height of 90cm.
    • The payment machine is portable.
    • The height of the tray rail is 90cm.
  • Service View
    • This area also has staff who can provide assistance with ordering and a designated seating area.
    • Menu types include: wall-mounted, wall-mounted (digital), menu boards, countertop, pictorial and mobile phone app.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups, easy grip cutlery and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs without armrests and high stools.
    • Furniture available in this area includes: tables, high tables and long tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.