You are on Overview (Norfolk and Norwich University Hospital). Skip to the next section.

Overview (Norfolk and Norwich University Hospital)

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• About View
  • This is an acute hospital site with multiple inpatient and outpatient services available.
  • Services available in the venue include: multiple cafés, shops and a restaurant.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a public car park nearby.
  • The name of the nearest car park is NRP Public Car Park.
  • View information on NRP Public Car Park (opens new tab) .
  • The nearest train station is Norwich.
  • The nearest bus station is Norwich.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • Level 1, Level 2, Level 3 and Level 4 can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and walking aids.
  • British Sign Language can be provided virtually.
  • Documents are available in the following formats: large print (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: a pay phone, Wi-Fi and TV pre-pay machines for patients.
  • Staff receive the following training: disability awareness training.

You are on Hospital Parking (Car Park J - Colney Centre Entrance Accessible Parking). Skip to the next section.

Hospital Parking (Car Park J - Colney Centre Entrance Accessible Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the rear of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 265cm x 480cm (8ft 8in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the hospital building.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located inside the hospital building.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Colney Centre Entrance.
• Comments View
  • Car parking payment machines are located at the Outpatients West and East entrances, East and West Block entrances and atriums and the Ambulatory Majors entrance.

You are on Parking (Car Park F). Skip to the next section.

Parking (Car Park F)

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• Car Park View
  • The car park is located at the front centre of the hospital.
  • The car park is open air/surface.
  • The car park surface consists of block paving.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 237cm (width) x 522cm (depth).
  • The hatched/marked zones vary between bays.
  • The width of the marked zone is 210cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 65m from the West Atrium entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located inside the main building.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Getting To (Winterton Unit). Skip to the next section.

Getting To (Winterton Unit)

• The Winterton Unit is/are located on the first floor of East Block.
• Access to the Winterton Unit is via the Colney Centre entrance.
• Enter via the Colney Centre entrance, turn right and head forward down the corridor. Go through the double doors ahead and follow the corridor around as it bends left. Go through the double doors to the right and follow this corridor, going through another set of double doors ahead. Continue following this corridor and the Winterton Unit is located directly ahead.
• There is step free access to the Winterton Unit.
• The Winterton Unit is approximately 64m from the Colney Centre entrance.
• There is a/are manual, heavy, double door(s) between the Colney Centre entrance and the department/service.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Entrance (Colney Centre Entrance). Skip to the next section.

Entrance (Colney Centre Entrance)

• This entrance is located at the rear left side of the hospital.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• The height of the hand sanitiser is 122cm.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 189cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors .
• The second set of doors open by sliding.
• The width of the opening is 191cm.
• The second set of doors have a low visual contrast.
• The minimum width between the bollards is 172cm.
• There is step-free level access as you enter.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 20:00.
• Tuesday 08:00 - 20:00.
• Wednesday 08:00 - 20:00.
• Thursday 08:00 - 20:00.
• Friday 08:00 - 20:00.
• Saturday Closed.
• Sunday Closed.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left on entering the department.
  • The reception point is approximately 2m (2yd 7in) from the Winterton Unit entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are soft bench seats without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Department / Service (Winterton Unit). Skip to the next section.

Department / Service (Winterton Unit)

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• Department / Service Access View
  • The Winterton Unit is located along the first floor corridor of East Block.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 188cm .
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 137cm (4ft 6in).
  • There is a door release button when exiting.
  • The height of the door release button is 115cm (3ft 9in).
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does play background music.
  • The lighting levels are medium.
• Department / Service Facilities View
  • This department/service has; consultation rooms, a main reception, accessible toilet facilities for everyone, standard toilet facilities, treatment rooms and a waiting room/area.
  • There are 6 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Consultation / Treatment Room (Consulting Room 1). Skip to the next section.

Consultation / Treatment Room (Consulting Room 1)

• The name / number of the room surveyed was; Consulting Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (X-Ray). Skip to the next section.

Consultation / Treatment Room (X-Ray)

• The name / number of the room surveyed was; X-Ray 6.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Standard Changing Cubicle / Room (Standard Changing Cubicles). Skip to the next section.

Standard Changing Cubicle / Room (Standard Changing Cubicles)

• The changing cubicle/room is located along the main department corridor.
• The changing cubicle/room is 10m from the waiting room/area.
• There is step-free access to the changing cubicle/room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 77cm.
• The type of flooring in the room is vinyl/laminate.
• There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There are chairs with armrests on both sides.
• There is a/are coat hook(s) available.
• There is a/are coat hook(s) 154cm from the floor.
• There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
• The lighting levels are good.

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• Comments View
  • There are 4 identical changing cubicles located along the main corridor.

You are on Standard Changing Cubicle / Room (Wheelchair Friendly Changing Cubicle). Skip to the next section.

Standard Changing Cubicle / Room (Wheelchair Friendly Changing Cubicle)

• The changing cubicle/room is located along the main department corridor.
• The changing cubicle/room is 16m from the waiting room/area.
• There is step-free access to the changing cubicle/room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 86cm.
• The type of flooring in the room is vinyl/laminate.
• There is sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There are chairs with armrests on both sides.
• There is a/are coat hook(s) available.
• There is a/are coat hook(s) 107cm from the floor.
• There is a functional emergency alarm in the cubicle/room.
• The lighting levels are good.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The accessible toilet was out of use at the time of the survey.
  • This accessible toilet is located along the main department corridor.
  • This accessible toilet is approximately 22m (24yd 2in) from the Winterton Unit entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 165cm x 225cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, nappy/incontinence items bin and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 108cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 119cm (3ft 11in).
  • The contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Toilet Facilities View
  • The shared toilet is located opposite the Waiting Area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 6m from the Winterton Unit entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The female and male toilets are located along the main department corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 19m from the Winterton Unit entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Getting To and Getting Around Norfolk and Norwich University Hospital link (new tab) - click here.
• Norfolk and Norwich University Hospital - Parking link (new tab) - click here.
• Norfolk and Norwich University Hospital - Entrances link (new tab) - click here.
• Norfolk and Norwich University Hospital - Toilets link (new tab) - click here.