You are on Introduction. Skip to the next section.

Introduction

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• General Information View
  • There is limited access for vehicle pick-up or drop-off only at certain times.
    Otherwise, the cinema is accessed by pedestrian subway only.
• Cinema Information View
  • The cinema has 1 screen in total.
  • Screen 1 has/have step-free access.
  • The screens with designated seating include; Screen 1.
  • There is not a premium large screen format (isense) available.
  • Advanced bookings are available.
  • Concessions are available.
  • Tickets are free for companions/carers.
  • Visitors can use the Cinema Exhibitors Association Card at the cinema.
  • Assistance dogs are welcomed in the cinema screens.
• Additional Information View
  • For more information on this cinema including opening times and film screenings please click here (new tab).
  • There is a Live Chat service available on the ODEON website.
• Related Access Guide(s) View
  • For the Waterloo Station AccessAble access guide please click here (new tab).
  • For the Waterloo East Station AccessAble access guide please click here (new tab).
• Comments View
  • This IMAX screen is the largest in the UK.

You are on Audio Description, Subtitles and Autism Friendly. Skip to the next section.

Audio Description, Subtitles and Autism Friendly

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• Audio Description and Screen Hearing Enhancement System View
  • Some films can be audio described.
  • Headsets and Infrared systems are used for the audio description.
  • The equipment used has dual channel capability; one channel provides audio description, the other provides hearing enhancement for the film soundtrack.
  • The body packs/headsets/neck loops are used for both channels.
  • The audio description equipment is collected from the ticket counter or any member of staff in the foyer.
  • Staff are trained to issue equipment.
• Subtitled Screenings View
  • Some subtitled screenings are available.
  • There is/are a minimum of 5 subtitled screening(s) per year.
  • Subtitled screenings are available on various days of the week.
  • Subtitled screenings are available at a mixture of peak and off-peak times.
• Autism Friendly Screenings View
  • Autism friendly screenings are not available.

You are on Getting Here. Skip to the next section.

Getting Here

• The cinema is located in Central London, south of the Thames.
  It is in the centre of the major roundabout, at the junction of A3200 York Road/Stamford Street and Waterloo Bridge/Waterloo Road.
  Roads in the surrounding area are Red Routes where stopping is not permitted.
• The cinema does not have its own car park.
  The nearest public car park is the National Theatre Car Park, off Upper Ground.
  There is then pedestrian access by subway from Upper Ground to the cinema.
  Until 19.00 it may be possible to use the service vehicle access to the cinema from Upper Ground to drop-off or pick-up only.
• There is a bus stop within 150 metres of the cinema.
• The area is served by multiple bus routes.
  The nearest stops are on Waterloo Road, near to the stations or on Stamford Street.
  Please use the TFL Journey Planner for details of the most suitable route.
  All London buses are wheelchair accessible.
• For more information on the TFL Journey Planner please click here (opens new tab).
• The nearest Railway Station is Waterloo or Waterloo East.
• Waterloo and Waterloo East Stations are served by South Western and Southeastern Railway services.
  There is level access from the Waterloo Station concourse onto Cab Road, which connects to York Road.
  From Waterloo East, step-free access is through the main Waterloo Station.
  There are some long, steep ramps on this route.
  At both stations, staff are available to assist with portable ramps from platform to train and vice versa.
• For more information on access and facilities at Waterloo Station please click here (opens new tab).
• For more information on access and facilities at Waterloo East Station please click here (opens new tab).
• The nearest underground station is Waterloo.
• Waterloo is served by the Jubilee, Waterloo & City, Bakerloo and Northern Lines.
  Only the Jubilee Line has step-free access from street to train.
  Other lines are accessed by stairs or escalators only.
• For more information on Waterloo Station please click here (opens new tab).
• South Western Railway.
• To view the web page described above click here (opens in new tab).
• Southeastern Railway.
• To view the web page described above click here (opens in new tab).
• TFL Accessibility Guides.
• To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the accessibility webpage on the Odeon website please click here (new tab).
• There is a member of staff available for help and assistance.

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• Help and Assistance View
  • There is a member of staff trained in British Sign Language, please phone the venue in advance.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
• Additional Contact Details View
  • The telephone number for the Disability & Accessibility Helpline is 0800 138 3315.
  • The textphone number for the Disability & Accessibility Helpline is 18001 0808 1560 609.
  • The telephone number for the Cinema Exhibitors' Association (CEA) Card is 01244 526 016.
  • The textphone number for the Cinema Exhibitors' Association (CEA) Card is 18001 01244 526 016.
  • The email address for the Cinema Exhibitors' Association (CEA) Card is [email protected].
  • The website for the Cinema Exhibitors' Association (CEA) Card is https://www.ceacard.co.uk.

You are on Public Parking (Provided by National Theatre). Skip to the next section.

Public Parking (Provided by National Theatre)

• There is a car park for public use within approximately 200m (219yd).
• The public car park is located on Upper Ground.
• The name of the car park is National Theatre Car Park.
• There is not a/are not clearly marked drop-off point(s).
• For more information on public parking please click here (new tab).

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• Comments View
  • Photographs 1 and 2 show the entrance to the National Theatre Car Park, on the north side of Upper Ground.
    
  • Photographs 3 and 4 show the service vehicle route from the south side of Upper Ground to the pedestrian area around the cinema.
    
  • This access can be used for drop-off or pick-up but is usually closed at 19.00.

You are on Approach (Subway Routes to the Cinema). Skip to the next section.

Approach (Subway Routes to the Cinema)

• The surface of the approach is stone/concrete tiles and block paving.
• The approach surface is uneven in places.
• There is a/are fixed bollard(s) on the approach.
• The bollards have a high colour contrast to prevent them being hazardous to visually impaired people.

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• Comments View
  • All of the pedestrian routes to the cinema use subways below the traffic roundabout to connect to the cinema entrances, which are below ground level.
    
  • There is a connecting path all around the cinema building (photographs 1 and 2).
    
  • There are 5 access points from surrounding roads via subways to the cinema.
    
  • 1 - from Waterloo Station forecourt there is level access by lift to the subway.
    
  • There are slight slopes in some sections of the subway which is approximately 250m to the cinema (photographs 3 - 5).
    
  • From this subway there is also a link with 15+ medium steps to Tenison Way for the bus stops (photograph 6).
    
  • 2 - from the Concert Hall approach there is stepped access only, with 15+ medium unmarked steps to reach the subway (photographs 7 and 8).
    
  • 3 - from Waterloo Bridge there are very long steep ramps, without resting places (photographs 9 and 10).
    
  • 4 - from Upper Ground and the National Theatre car park there are long slight slopes to access the subway through to the cinema (photographs 11 and 12).
    
  • 5 - from Stamford Street there is either a long slope or 15+ steps to access the subway to the Costa entrance at the cinema (photographs 13 - 16).
    
  • There are colour changing lights in the subway.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located on the north side of the building.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 215cm.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are single width.
• The width of the door opening is 85cm.

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• Comments View
  • This entrance opens into the main foyer, near to the ticket counter.
    
  • Staff are available at busy times.
    
  • At the time of our visit (November 2018) the second entrance door in use was to the right of the lobby after the first set of doors.
    
  • At busy times, a second set of doors directly ahead after the first set may be in use.

You are on Outside Access (Costa Entrance). Skip to the next section.

Outside Access (Costa Entrance)

• This information is for the entrance located on the opposite side of building from the main entrance, near to the subway from Stamford Street.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 155cm.

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• Comments View
  • There are 3 identical sets of doors into Costa in this area.

You are on Foyer (Ground Floor). Skip to the next section.

Foyer (Ground Floor)

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• Cinema Foyer View
  • The cinema foyer is located ahead as you enter from the main entrance.
  • There is step-free access to the cinema foyer.
  • There is step-free access throughout the foyer.
  • The type of flooring in the foyer is carpet and tiles.
  • There is some flooring in the foyer which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Wayfinding signage is not available.
  • The nearest seating is located to the left or right in the foyer or ahead in the café areas.
  • The foyer does play background music.
  • There is a self service ticket machine.
  • The self service ticket machine is not at a suitable height for a wheelchair user.
  • One of the ticket machines has a lower screen, with the touch screen at a height of 85-160cm.
• Ticket Counter(s) View
  • There is a/are ticket counter(s) within the foyer.
  • The counter(s) is/are located to the left beyond the main entrance.
  • The nearest counter is approximately 5m (5yd 1ft) from the main entrance.
  • The counter(s) is/are clearly visible from the entrance.
  • There is step-free access to the counter(s).
  • There is a clear unobstructed route to the counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
  • The counter(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the counter(s) are good.
  • The height of the counter(s) is/are 89cm.
  • There is sufficient space to write or sign documents on the counter(s).
  • There is a/are lowered section(s) of the counter(s).
  • The height of the lowered section(s) at the counter(s) is 72cm.
  • There is sufficient space to write or sign documents on the lowered section(s) of the counter(s).
  • There is a clear knee recess beneath the low/lowered section(s) of the counter(s).
  • The counter(s) is/are staffed.
  • There is a hearing assistance system at the counter(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
• Food and Drink Counter(s) View
  • There is a/are food/drink counter(s) within the foyer.
  • The counter(s) is/are located on the far left side of the foyer, to the left of Costa.
  • The nearest counter is approximately 25m (27yd 1ft) from the main entrance.
  • The counter(s) is/are clearly visible from the entrance.
  • There is step-free access to the counter(s).
  • There is a clear unobstructed route to the counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
  • The counter(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the counter(s) are good.
  • The height of the counter(s) is/are 116cm.
  • There is sufficient space to write or sign documents on the counter(s).
  • There is not a/are not lowered section(s) of the counter(s).
  • There is a hearing assistance system at the counter(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Takeaway cups are available.
  • Drinking straws are available.
  • There are hand held menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can bring food/drink to screens if required.
  • Tickets cannot be purchased from the food/drink counter(s).
• Comments View
  • The seating for the drinks counter is shared with Ben & Jerry's and Costa.

You are on Eating and Drinking (Costa). Skip to the next section.

Eating and Drinking (Costa)

• The following information is for the café.
• The café is located at the rear of the foyer.
• There is step-free access to the café.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the counter is 98cm.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 87cm.
• There is not a clear knee recess beneath the low/lowered section of the counter.
• There is a hearing assistance system .
• The system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• This area does play background music.
• The type of flooring in this area is vinyl.
• Tables are not permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests on both sides.
• The nearest table is approximately 2m from the entrance/opening.
• The nearest table is approximately 3m from the till/counter.
• The distance between the floor and the lowest table is 54cm.
• The distance between the floor and the highest table is 73cm.
• The standard height for tables is 73cm.
• Takeaway cups are available.
• Drinking straws are available.
• There are hand held menus and wall menus available.
• Menus are available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are good.

You are on Eating and Drinking (Ben & Jerry's). Skip to the next section.

Eating and Drinking (Ben & Jerry's)

• The following information is for the café.
• The café is located at the far side of foyer.
• There is step-free access to the café.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the counter is 86cm.
• There is not a lowered section of the counter.
• There is a hearing assistance system .
• The system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• This area does play background music.
• The type of flooring in this area is vinyl and tiles.
• Tables are not permanently fixed.
• Some chairs are permanently fixed.
• Chairs do not have armrests on both sides.
• The nearest table is approximately 1m from the entrance/opening.
• The nearest table is approximately 3m from the till/counter.
• The distance between the floor and the lowest table is 73cm.
• The distance between the floor and the highest table is 102cm.
• The standard height for tables is 73cm.
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• There are wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is ice cream.
• The lighting levels are good.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free access throughout the building.
• There are doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Handrails with a rounded or oval profile are not provided in corridors/walkways.
• There is high colour contrast between the walls and floor in all areas.
• The lighting levels are varied.
• Access to other floors/levels is via stairs and lift.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• Dementia friendly signage is not provided.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• This venue does play background music in public areas.
• Music is played in the foyer areas.

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• Comments View
  • From the main entrance foyer, customers with mobility difficulties use the lift to the level 1 foyer refreshment area or directly to level 4 where the wheelchair accessible seating is located.
    
  • For other customers a one-way system is in operation.
    
  • The foyer stairs give access to the level 1 foyer and the entrance to the screen.
    
  • After the screening, all customers leave using the stairs up to the rear of the screen on level 4, then the lift or exit stairs down and out of the building.
    
  • Photographs 3 and 4 show the lobbies between the lift and accessible toilets and the screen or first floor foyer.

You are on Toilet with Adaptations (Ground Floor Foyer - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor Foyer - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the right of the ground floor foyer.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is self-closing.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm.
  • The transfer space is obstructed by the female sanitary and non-infectious waste bins.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin, female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 134cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 86cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 112cm (3ft 8in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is low.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is medium.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 86cm (2ft 10in).

You are on Standard Toilet(s) (Ground Floor Foyer). Skip to the next section.

Standard Toilet(s) (Ground Floor Foyer)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right of the ground floor entrance foyer via the main entrance.
  • The female and male toilets are approximately 15m (16yd 1ft) from the main entrance.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal available in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 60cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a lowered hand dryer available.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Other Floors (Main Stairs to Level 1 Foyer). Skip to the next section.

Other Floors (Main Stairs to Level 1 Foyer)

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located to the right of the foyer as you enter from the main entrance.
• The stairs are approximately 10m from the main entrance.
• The stairs are clearly visible from the entrance.
• The floors which are accessible by stairs are 0 (Ground), 1.
• There are 15+ steps between floors.
• The height of the step(s) is/are not between the recommended 15cm and 18cm.
• The height of the step(s) is/are 14cm.
• The depth of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located off the lobbies to the right or left of the main entrance foyer.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 20m (21yd 2ft) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 0 (Ground), 1, 4.
• There are manual, heavy, double doors to access the lift lobby from the first floor upwards.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.
• There is a/are similar lift(s) available.

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• Comments View
  • The lift described is the right hand lift.
    
  • The lift on the left-hand side of the foyer is slightly larger (110 x 245cm, with a 110cm width door opening) and has an audible announcer (photographs 5 - 8).
    
  • There are other floors accessible by lift by staff only, using a key in the lift.

You are on Foyer (Level 1). Skip to the next section.

Foyer (Level 1)

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• Cinema Foyer View
  • The cinema foyer is located through the doors from the lobby as you exit the lift on level 1.
  • There is step-free access to the cinema foyer.
  • There is step-free access throughout the foyer.
  • The type of flooring in the foyer is carpet and vinyl.
  • There is some flooring in the foyer which is shiny and could cause issues with glare or look slippery to some people.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are low.
  • Wayfinding signage is available.
  • The nearest seating is located at the far side of the foyer from the food counters, near to the left-hand lift.
  • The foyer does play background music.
• Food and Drink Counter(s) View
  • There is a/are food/drink counter(s) within the foyer.
  • The counter(s) is/are located to the left from both lift lobbies.
  • The nearest counter is approximately 15m (16yd 1ft) from the right-hand lift.
  • Clear signage for the counter(s) is not visible from the lift.
  • There is step-free access to the counter(s).
  • There is a clear unobstructed route to the counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
  • The counter(s) is/are placed in front of a background which is patterned.
  • The lighting levels at the counter(s) are low.
  • The height of the counter(s) is/are 102cm.
  • There is sufficient space to write or sign documents on the counter(s).
  • There is a/are lowered section(s) of the counter(s).
  • The height of the lowered section(s) at the counter(s) is 87cm.
  • There is sufficient space to write or sign documents on the lowered section(s) of the counter(s).
  • There is not a clear knee recess beneath the low/lowered section(s) of the counter(s).
  • There is a hearing assistance system at the counter(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Takeaway cups are available.
  • Drinking straws are available.
  • There are hand held menus and wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can bring food/drink to screens if required.
  • Tickets cannot be purchased from the food/drink counter(s).
  • There are tables in this area with heights from 62 - 70cm.
    There are seats without armrests.

You are on Toilet with Adaptations (Level 1 - Right Hand Lift Lobby). Skip to the next section.

Toilet with Adaptations (Level 1 - Right Hand Lift Lobby)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on level 1, immediately to the left as you exit the right hand lift.
  • This accessible toilet is approximately 2m (2yd 7in) from the lift.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is self-closing.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 149cm x 200cm (4ft 11in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm.
  • The transfer space is obstructed by the female sanitary waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 134cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 76cm (2ft 6in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 84cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 115cm (3ft 9in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is low.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is low.
  • The lighting levels are good.

You are on Toilet with Adaptations (Level 1 - Left Hand Lift Lobby). Skip to the next section.

Toilet with Adaptations (Level 1 - Left Hand Lift Lobby)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on level 1, immediately to the right as you exit the left hand lift.
  • This accessible toilet is approximately 2m (2yd 7in) from the lift.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is self-closing.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 149cm x 200cm (4ft 11in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 158cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 84cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 122cm (4ft).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is low.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is low.
  • The lighting levels are good.

You are on Standard Toilet(s) (Level 1 Foyer). Skip to the next section.

Standard Toilet(s) (Level 1 Foyer)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the level 1 foyer.
  • The female and male toilets are approximately 20m (21yd 2ft) from the lifts.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • There is not a lowered urinal available in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 60cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a lowered hand dryer available.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Screen (Screen 1). Skip to the next section.

Screen (Screen 1)

• The screen(s) is/are clearly signed.
• The name/number of the screen surveyed is Screen 1.
• This information is for the entrance located on level 1.
• There is stepped access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 137cm.
• There is a second set of doors.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 145cm.
• The entrance door(s) is/are permanently held open before and after screenings.
• There is a member of staff available for assistance at this entrance before and after screenings.
• This entrance gives access to Row A (front of the screen).
• There is/are 15+ step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The depth of the step(s) is/are between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low.
• The steps are clearly illuminated before and after screenings.
• The steps are not clearly illuminated during screenings.
• The type of flooring is carpet.
• There are seats with armrests on both sides.
• Premium seating is available within the screen.
• The width of the rows of seating is 44cm.
• The lighting levels before and after screenings are varied.
• The nearest accessible toilet is located in the level 1 or level 4 lift lobbies.

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• Screen Information View
  • The access to the majority of seating is located either side of the seats (against wall) and in the centre of the seats.
  • There is stepped access to the majority of seating.
  • There is/are 40+ step(s).
  • The step(s) is/are clearly marked.
  • The depth of the step(s) is/are between the 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are wall mounted and fixed to the floor (hooped style).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low.
  • The steps are not clearly illuminated during screenings.
  • The steps are clearly illuminated before and after screenings.
  • The designated seating area(s) is/are located in Row P, at the rear of the screen, accessed by lift from the ground floor foyer.
  • The designated seating area(s) is/are approximately 60m from the front of the screen.
  • The designated seating area(s) is/are not clearly marked/signed.
  • There is step-free access to the designated seating area(s).
  • There is/are 2 designated space(s) for wheelchair users in this screen.
  • Wheelchairs may be left with you.
  • The visibility of the screen from this seating area is good.
  • Companions/carers sit next to you.
  • There is sufficient space for an assistance dog to rest next to you.
  • By special arrangement, additional seats can be removed from Row P to make up to 10 wheelchair spaces.
    Customers with mobility difficulties take the lifts from the foyer to level 4 and enter the screen at the rear to reach the designated seats.
    There are double doors to enter the rear of the screen which are held open at the start and end of the programme.
    Staff are available to assist, including accompanying guests in the lift from the foyer if required.
    Photographs 1 - 6 show the standard route to the front of the screen from the level 1 foyer.
    Photographs 7 and 8 show one of the wheelchair spaces in Row P and the view towards the screen.
    Photographs 9 - 11 show the main seating and the steps up from the screen entrance, in the centre and to each side.
    These steps are used to exit the screen.
    Photographs 12 - 14 give an indication of actual lighting levels before and after a screening.

You are on Toilet with Adaptations (Level 4 - Right Hand Lift Lobby). Skip to the next section.

Toilet with Adaptations (Level 4 - Right Hand Lift Lobby)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on level 4, immediately to the left as you exit the right hand lift.
  • This accessible toilet is approximately 2m (2yd 7in) from the lift.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is self-closing.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 149cm x 200cm (4ft 11in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm.
  • The transfer space is obstructed by the female sanitary waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) and female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 143cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 84cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 115cm (3ft 9in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is low.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is low.
  • The lighting levels are good.

You are on Toilet with Adaptations (Level 4 - Left Hand Lift Lobby). Skip to the next section.

Toilet with Adaptations (Level 4 - Left Hand Lift Lobby)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on level 4, immediately to the right as you exit the left hand lift.
  • This accessible toilet is approximately 2m (2yd 7in) from the lift.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is self-closing.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 149cm x 200cm (4ft 11in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 145cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 116cm (3ft 10in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 84cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 119cm (3ft 11in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is low.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is low.
  • The lighting levels are good.

You are on Other Floors (Exit Stairs). Skip to the next section.

Other Floors (Exit Stairs)

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located in the lobbies at the rear of the screen upper level (level 4).
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, heavy, double doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are 0, 1, 4.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The depth of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

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• Comments View
  • There are similar stairs to the left and right as you exit the screen.
    
  • At the end of the screening, staff direct all patrons who do not need the lift out of the building using these stairs, which exit directly to outside.
    
  • The intermediate floor levels are used by staff only.
    
  • There are 40+ steps up from the front of the screen to the screen exit at the rear on level 4, then 60+ steps down from the screen exit to street level.

You are on Emergency Refuge Point. Skip to the next section.

Emergency Refuge Point

• The refuge points are located next to the lifts in the lift lobbies on level 1 and level 4.
• The refuge point(s) is/are clearly signed.
• The corridor leading to the refuge point has a minimum width of 90cm.
• The door leading to the refuge point has a minimum width of 85cm.
• The refuge point has clear minimum dimensions of 90cm x 140cm.
• There is an Evac Chair available at the refuge point(s).
• There is not a voice communication system available at the refuge point(s).
• A member of staff is available for assistance during an emergency at the refuge point(s).
• There is not a chair available at the refuge point(s).
• There is a call button at the refuge point to request staff assistance and a telephone for staff use.