You are on Summary. Skip to the next section.

Summary

• This is an inpatient unit.
• Services on the ground floor include: Holbrook Ward which is a dementia intensive care unit which cares for adults and older adults with complex needs and behaviour related to their dementia.
• Services on the first floor include: Millbrook and Lesney Wards which are mixed sex acute wards for people aged 18 to 65 with mental health needs living in the Borough of Bexley.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Hospital is located South of Sidcup and can be accessed via the A20 and then the A222 Chislehurst Road.
  • Queen Marys Hospital has 350 Pay and Display public parking spaces with Blue Badge bays available outside each building.
• By Bus View
  • The nearest bus stop is 0.2 miles away via Frognall Avenue.
    Routes that stop here are the 160, 229, 269, 286, 625, B14 and R11 with services to and from Green Street Green, Sidcup Station, Bexleyheath, Thamesmead and Cutty Sark.
• By Train View
  • The nearest train station is Sidcup, approximately 1.5 miles away.
    Accessed via the A222 the station is operated by South Eastern Railways and has services to and from London Cannon Street, Northfleet and Woolwich Arsenal.
• Useful Links View
  • Transport for London, operators of local bus services.
  • To view the web page described above click here (opens in new tab).
  • South Eastern Railways, providers of train services from Sidcup station.
  • To view the web page described above click here (opens in new tab).
  • Google Maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is not a/are not hearing assistance system(s) available.
• There is a fixed hearing loop at the reception directly ahead from the hospital's main entrance (B Block) and other areas of the site.
• Home visits services are not available.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located in front of the Woodlands and Newlands building entrances.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is a designated drop off point.
  • The drop off point is located to the right-hand side of Woodlands entrance. There is a maximum of a 20 minute stay in this bay.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • The pavement narrows to 70cm on the route from the drop-off point to Woodland's ramped entrance as shown in photograph 7.
  • Photograph 8 shows the dropped kerb in front of the ramped entrance.
  • The payment machine to the rear of the standard bays has controls at 123cm high and can be accessed by a dropped kerb.

You are on Outside Access (Woodlands Entrance). Skip to the next section.

Outside Access (Woodlands Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building facing onto the car park.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 191cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 193cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the left of the entrance when facing the building.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The width of the ramp is 143cm.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located to the right of the entrance when facing the building.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
• Comments View
  • Photographs 5-7 show the ramped access and the dropped kerb in front of the ramp.
  • Photograph 8 shows the stepped access.
  • The step has a non-slip strip 3cm from the step's edge and has tactile paving at the top and bottom.

You are on Getting To (Holbrook Ward). Skip to the next section.

Getting To (Holbrook Ward)

• Holbrook Ward is/are located on the ground floor.
• Access to Holbrook Ward is via the Woodlands' entrance.
• From Woodlands' entrance, head past the reception desk and through the set of double, manual doors.
  The ward entrance is straight ahead.
• There is step free access to Holbrook Ward.
• Holbrook Ward is approximately 15m from the Woodlands' entrance.
• There is a/are manual, heavy, double door(s) between the Woodland's entrance and the department/service.
• There are resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located directly in front from Woodland's entrance.
  • The reception point is approximately 3m (3yd 10in) from the Woodland's entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are two seater sofas and armchairs.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • The is a hand sanitiser at 89cm high located at the reception desk.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step free access throughout the building via lift(s).
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is laminate.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are provided in some corridors.
  • Seating is provided in some corridors.
  • There is high visual contrast between the walls and floor in all areas.
  • The lighting levels are good.
• Signage and Wayfinding View
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is not consistent throughout the building.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • There are chairs without armrests on the ground floor before the Holbrook Ward.
  • There is a vending machine selling snacks and drinks on the first floor.

You are on Entrance (Holbrook Ward). Skip to the next section.

Entrance (Holbrook Ward)

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• Entrance Details View
  • This information is for the entrance located on the ground floor.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 121cm (3ft 12in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.
• Comments View
  • This is a secure entrance. Any guests/visitors in the wards will have a staff escort.

You are on Inpatient Unit / Ward (Holbrook Ward). Skip to the next section.

Inpatient Unit / Ward (Holbrook Ward)

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• Unit / Ward Information View
  • This is a shared unit/ward.
  • There is/are 20 bedroom(s) available.
  • The bedrooms have ensuite facilities.
  • There is/are 20 bed(s) on this unit/ward in total.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is level access throughout the unit/ward.
  • There is clear signage on the unit/ward.
  • The type of flooring is vinyl/laminate.
  • There is flooring on the unit/ward which is shiny and could cause issues with glare or look slippery to some people.
  • The unit/ward does not play background music.
  • A mobile hoist is available on the unit/ward.
  • There is an accessible washroom with a wheel in shower for patients on the unit/ward.
  • There are accessible toilet facilities for patients on the unit/ward.
  • There are washrooms suitable for ambulant disabled patients available on the unit/ward.
  • Toilets suitable for ambulant disabled patients are available on the unit/ward.
  • The lighting levels are good.
  • Photograph 5 shows the mobile hoist on the ward.
    Photograph 6 shows the enclosed nurses station on the ward.
• Visitor Facilities View
  • There is a relatives' room on the unit/ward.
  • There are accessible toilet facilities on the unit/ward for visitors.
  • There are no standard toilet facilities on the unit/ward for visitors.
  • Standard toilet facilities for visitors are located before the Holbrook Ward entrance in Woodlands.
• Visiting Times View
  • Visiting times vary, please contact the ward in advance.

You are on Day Room / Lounge Area. Skip to the next section.

Day Room / Lounge Area

• There is a day room/lounge area.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is not a/are not door(s) into the day room/lounge area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• There is a mixture of seating with and without armrests.
• No chairs are permanently fixed.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is not a television.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Room / Area (Visitors Room). Skip to the next section.

Room / Area (Visitors Room)

• There is / are 1 room(s) / area(s) available.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

You are on Room / Area (Room 1). Skip to the next section.

Room / Area (Room 1)

• There is / are 20 room(s) / area(s) available.
• The name / number of the room / area surveyed was; 1.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 77cm (2ft 6in).
• The type of flooring is wood.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by hook and loop.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

You are on Washroom (Room 1). Skip to the next section.

Washroom (Room 1)

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• Washroom Details View
  • The washroom surveyed has a toilet and a wash basin.
  • There is/are 20 washroom(s) of this type in the ward.
  • The washroom surveyed is located in room 1.
  • There is step free access to the washroom surveyed once inside the area.
  • This washroom is shared.
  • There is pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) does not/do not have a lock.
  • The door(s) is/are light to open.
  • The width of the door opening is 76cm (2ft 6in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The height of the wash basin is 74cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is lever. It is not a mixer tap.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • Disposal facilities are not available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is not a lateral transfer space.
  • There is a flush, however it is not on the transfer side.
  • There is no dropdown rail for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Colour Contrast and Lighting View
  • The visual contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The visual contrast between the wall-mounted grab rails to the left of the toilet and wall is low.
  • The toilet seat visual contrast is low.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are good.

You are on Washroom (Left Transfer). Skip to the next section.

Washroom (Left Transfer)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 3 washroom(s) of this type in the ward.
  • The washroom surveyed is located along the corridor with the inpatient rooms.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is shared.
  • There is pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 87cm (2ft 10in).
  • The dimensions of the washroom are 264cm x 287cm (8ft 8in x 9ft 5in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is not a mirror.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The height of the wash basin is 74cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 96cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 131cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a rail with a padded back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 180cm.
  • There is a flush, however it is not on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 96cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • A shower chair is available.
  • There are wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The visual contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • The visual contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
  • The visual contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
  • The toilet seat visual contrast is high.
  • The visual contrast between the shower wall-mounted grab rails and wall is high.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are good.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left-hand side of the ward upon entry.
  • This accessible toilet is approximately 19m (20yd 2ft) from the Holbrook Ward entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The visual contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 131cm x 192cm (4ft 4in x 6ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is not a lateral transfer space.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is high.
  • The visual contrast between the walls and floor is low.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • The visual contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 112cm (3ft 8in).
  • The visual contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Staff and Visitor Toilet). Skip to the next section.

Standard Toilet(s) (Staff and Visitor Toilet)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on the ground floor, past reception and before Holbrook Ward.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 13m from the Woodland's entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
  • The toilet is locked. The key is picked up from reception.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Queen Mary’s Hospital – Woodlands - E Block link (new tab) - click here.
• Queen Mary’s Hospital - Urgent Care Centre link (new tab) - click here.