Access Guide
Summary
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Getting Help and Assistance
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- This motorway services is open 24 hours.
- There is a member of staff available for help and assistance.
- Assistance can be given by staff at the WHSmith counter.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- The following mobility aids are available; wheelchairs.
- To obtain mobility aids please contact staff at the WHSmith counter.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Services Available
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- The following services are available here; a petrol station, electric car charging points, cash machines and free WiFi.
- The electric vehicle charging points were not in use at the time of survey.
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Toilets and Changing Facilities Available
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- The following facilities are available here; standard toilets, shower facilities, an accessible toilet and baby changing facilities.
- For detailed information on the toilets available please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located in the dog walkers area.
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Shops
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- The following shops are available here; WHSmith.
- For the WHSmith AccessAble Access Guide please click here (new tab).
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Catering Facilities
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- The following catering facilities are available here; Chozen Noodle, Costa, Fresh Food Café and McDonald's.
- For the Chozen Noodle AccessAble Access Guide please click here (new tab).
- For the Costa AccessAble Access Guide please click here (new tab).
- For the McDonald's AccessAble Access Guide please click here (new tab).
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Adjoining Motorway Services
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- There is an adjoining motorway services building which can be accessed via an external bridge.
- The following services are available at the adjoining motorway services; a petrol station, electric car charging points, cash machines and free WiFi.
- The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets, baby changing facilities and shower facilities.
- For the M6 - Sandbach Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
Getting Here
- The services are located between junction 16 and 17 of the M6 motorway.
- There is signage along the motorway indicating the distance to the services.
- There is Blue Badge parking, parent and child parking, and standard parking.
Parking
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Parking
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- The car park is located at the front of the main services building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is signage available to direct users to the Blue Badge parking bays.
- There is/are 5 designated Blue Badge parking bay(s) within the car park.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 300cm x 450cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bay(s) have not got at least the recommended width of 120cm.
- The marked zone to the side of the parking is 60cm, and the marked zone to the rear is 130cm.
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment for parking charges is made over the phone and via an app/online.
- To see the parking charges please click here (opens new tab).
- To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
Please quote the location number; 5266.
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Access from the Car Park
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- Pedestrian walkways are available in the car park.
- The surface on the pedestrian walkways is tarmac.
- There is a pedestrian crossing between the designated Blue Badge parking bay(s) and the building.
- The pedestrian crossing is level (flush) with the Blue Badge parking bay(s) and has a dropped kerb leading to the approach to the building.
- Not all pedestrian crossings have tactile paving on both sides.
- The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
- There are dropped kerbs from the Blue Badge bay(s) to the building.
- The entrance is clearly visible from the Blue Badge parking bay(s).
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Drop-off Point
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- There are bollards situated next to the Blue Badge parking that are 92cm high, with a width of 230cm between them.
Electric Vehicle Charging Points
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Standard Electric Vehicle Charging Point(s)
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- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Grid Serve.
- The electric vehicle charging point(s) is/are located to the right of the services entrance.
- Staff are able to provide assistance with the electric vehicle charging points.
- A member of staff on the WHSmith counter can assist if needed.
- There is/are 4 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked and signposted.
- The dimensions of the electric vehicle charging bay(s) surveyed are 360cm x 500cm.
- The charging point(s) is/are located to the rear as you approach the bay(s).
- The height of the electric vehicle charging point controls/screen is 139cm.
- The height of the electric vehicle charging point nozzle slot is 100cm.
- The charging point(s) require tap and pay (contactless payment).
- Parking charges apply for all users (including Blue Badge holders).
- Charging for all users is limited to 45 minutes.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment for charging is made at the charging point(s).
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Blue Badge Electric Vehicle Charging Point(s)
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- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
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Comments
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- The electric vehicle charging points are not in use at present.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the services building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Roadchef'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 93cm from floor level.
- The door(s) is/are double width.
- The width of the door opening is 160cm.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 89cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 90cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 110cm.
- The push pads do not need to be used as the doors are permanently held open.
Getting Around
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Access and Circulation
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- There is step-free access throughout the building.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in all walkways.
- The lighting levels are good.
- Music is played everywhere.
- The cash machine(s) is/are located at the rear right of the services building.
- The controls/screen heights of the cash machine(s) vary between 89cm and 124cm.
- There are hand sanitisers in the building.
- The height of the hand sanitisers range between 100cm and 110cm.
- There is a baby food station, which is 92cm high.
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Signage
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- There is directional signage and overhead written signage available.
- The colour, design and typeface of signs is consistent throughout the building.
Link Bridge
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Access and Circulation
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- The link bridge is external.
- There is stepped access to the bridge.
- There is step-free access along the bridge.
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Signage
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- Wayfinding signage is provided.
- There is written signage available throughout.
- The signage is at the entrance to the bridge.
Stairs (Link Bridge)
- The stairs are located at the entrance to the link bridge.
- All levels are accessible by these stairs.
- There are 36 steps between levels.
- The height of the steps are between the recommended 15cm and 18cm.
- The depth of the steps are not between the recommended 30cm and 45cm.
- The depth of the steps are 27cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the steps.
- The steps have a handrail on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities/services are not provided on landings.
- The services which are not accessible include; the Northbound services.
Seating Area
- The seating area is located to the left as you enter the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are chairs without armrests, bench seats and tables available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 73cm.
- The distance between the floor and the underside of the highest table is 76cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 100cm and 110cm.
Seating Area (Outside)
- The seating area is located to the front and rear of the services.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are picnic tables with fixed seating, chairs with armrests and tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located at the rear right of the services building.
- This accessible toilet is approximately 32m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The signage says 'Not every disability is visible Accessible Toilet'.
- The contrast between the external door(s) and wall(s) is high.
- The door(s) open(s) outwards.
- The door(s) may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 86cm.
- The contrast between the internal door(s) and wall(s) is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is high.
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Toilet Features
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- The dimensions of the accessible toilet are 147cm x 205cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are low to moderate.
- The lighting is permanent.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and general waste (with lid) disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 157cm and 167cm from the floor.
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Additional Fixtures
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- There is not a mirror.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a backrest and a cistern.
- The height of the toilet seat above floor level is 45cm.
- The toilet seat contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 110cm.
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 89cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
- There is not a hand sanitiser.
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Comments
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- There is a hand sanitiser just outside the toilet door at a height of 100cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located at the rear right of the services building.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 32m from the main entrance.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
- The lighting is permanent.
- There is not a hand sanitiser.
- There is a hand sanitiser just outside the entrance of the toilets at a height of 110cm.
Parent and Baby Room
- The parent and baby room is located at the rear right of the services building.
- The parent and baby room is approximately 32m from the main entrance.
- There is step-free access into the parent and baby room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The signage says 'Baby Change'.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 73cm.
- The contrast between the external door(s) and wall(s) is high.
- The contrast between the internal door(s) and wall(s) is high.
- The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby changing table is not height adjustable.
- The height of the baby changing table once extended is 87cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 87cm.
- The wash basin tap type is push.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
- The lighting is permanent.
- There is not a hand sanitiser.
- There is a hand sanitiser just outside the door at a height of 110cm.
Standard Shower
- The shower facilities are located within the standard female and male toilets.
- The shower facilities are approximately 32m from the main entrance.
- There is step-free access to the shower facilities.
- A key is required for the shower facilities.
- The key can be obtained from staff at the WHSmith counter.
- There is written text signage on or near the shower door.
- The signage says 'Shower'.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 68cm.
- The contrast between the external door(s) and wall(s) is high.
- The contrast between the internal door(s) and wall(s) is high.
- The lighting levels are good.
- The lighting is activated by a sensor.
- There is a slight lip 2cm high to access the shower. The shower area is 80cm wide.
Emergency Evacuation Procedure
- There is an audio alarm for emergencies.
- Fire wardens/marshals are available on site.
- There is not a/are not internal refuge point(s).
- There is not an Evac Chair available at the refuge point(s).
- People exit the building using the fire exits or main entrance.
- There is an external emergency meeting point.
- The external emergency meeting point is located at the rear of the car park.