You are on Introduction. Skip to the next section.

Introduction

• This guide describes The Queensway shopping area in Stevenage Town Centre.
• It covers the area between Tesco Extra and The Forum in the north through to the Town Square, then to Southgate and the library in the south.
• This is a distance of approximately 600m (0.4 miles) which would take 5–10 minutes to walk.
• The shopping area is all pedestrianised.
• It is mostly level or with slight slopes.
• There are some sheltered walkways on both sides throughout the town. .
• Seating is available.
• The nearest accessible and standard public toilets are in the Town Square.
• Please see the related access guides for details of venues within this area.

You are on Getting Here. Skip to the next section.

Getting Here

• By Car:
• Stevenage Town Centre is approximately 2 miles northeast of Junction 7 of the A1(M), which gives you direct links to the M25, Central London, Hatfield, Welwyn Garden City and the North.
• By Bus:
• The Bus Station is in between the Train Station and the Town Square, visible / accessed from Lytton Way.
• The buses which operate from here include Arriva and Centrebus.
• For more information on Arriva Stevenage bus timetables, services and fares, please click here
• For more information on Centrebus Stevenage timetables, services and fares, please click here
• By Train:
• Stevenage Station is approximately 0.1 miles away from the Town Centre.
• This station is served by Great Northern, Hull Trains, LNER and Thameslink.
• There is step-free access to all platforms by lift.
• Staff are available to assist with portable ramps between the platform and the train.
• There is a pedestrian only walking route between the station and the Town Centre.
• Please see the linked access guide for details.
• For more information on Stevenage Station please click here.

You are on Parking. Skip to the next section.

Parking

• There is ample parking around Stevenage Town Centre.
• There are free on street Blue Badge bays along Southgate and Marshgate.
• There is on street pay and display parking along Southgate and a pay and display short stay car park in The Quadrant.
• Parking is available in the Tesco Extra car park with a minimum spend of £5 instore required.
• Other car parks include; St George's Way Multi-Storey Car Park (opens new tab) and Forum Car Park (opens new tab)
• For more information on parking in Stevenage please click here (opens new tab).

You are on Forum Shopping Area. Skip to the next section.

Forum Shopping Area

• The Forum shopping area is a pedestrianised walkway connecting Tesco and Queensway.
• The surface of this part of the shopping area is block paving and paving slabs.
• There are accessible telephone boxes available which are open sided and have the phone at a suitable height for wheelchair users.
• Potential hazards include advertising boards, cycle racks, tree planters and the support columns for the sheltered walkway.
• There are benches to sit and rest throughout the shopping area.
• The surface of this area is generally level with one slight slope leading down towards H.Samuel.
• This slight slope leads up towards the Westgate Shopping Centre and down towards Queensway.
• There are sheltered walkways on each side of the Forum here.

You are on Queensway Shopping Area – The Forum to Town Square. Skip to the next section.

Queensway Shopping Area – The Forum to Town Square

• The surface of the pathways along Queensway are a mixture of block paving and paving slabs.
• There are sheltered walkways here.
• Potential hazards include trees, bins, cycle racks, food stalls/trucks, café seating areas and the support columns for the sheltered walkway.
• There are accessible telephone boxes available which are open sided and have the phone at a suitable height for wheelchair users.
• Queensway is generally level or with slight slopes.
• There are 2 street information signpost panels along Queensway.

You are on Town Square Shopping Area. Skip to the next section.

Town Square Shopping Area

• The surface of the pathways here are a mixture of block paving and paving slabs.
  
• There are public standard female and male toilets as well as an accessible toilet and a parent and baby room beside the clock tower.
  
• Potential hazards in this area include cycle racks, food stalls, a flower market, lampposts, trees and planters.
  
• There is ample benched seating areas throughout the Town Square area.
  
• The Town Square area is generally level with one very slight slope.

You are on Queensway Shopping Area – Town Square to Southgate. Skip to the next section.

Queensway Shopping Area – Town Square to Southgate

• The surface of the pathways here are a mixture of block paving and paving slabs.
• Potential hazards here include advertising boards, shop produce and restaurant/café seating areas.
• There are accessible telephone boxes available which are open sided and have the phone at a suitable height for wheelchair users.
• There is a steep ramp and steps that leads down towards Southgate.
• The ramp has handrails on both sides.
• There are 3 medium height steps either side of the ramp.
• The steps on the right of the ramp have a handrail on the left.
• The steps on the left of the ramp have a handrail on the right.
• Both the ramp and steps have tactile paving at the top and bottom.

You are on Southgate. Skip to the next section.

Southgate

• Southgate is a pedestrianised area connecting residential flats to the town.
• The surface of the pathways here are a mixture of block paving and paving slabs.
• There is a street information signpost panel in the Southgate area.
• Potential hazards here include trees, bollards, lampposts and a CCTV post.
• There is a fenced off children’s park near to the library.
• There are free on street Blue Badge parking bays and pay and display parking outside the library.
• There is a short stay pay and display car park opposite the library in The Quadrant.
• There is benched seating throughout the Southgate area.
• The pathways here are level.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is located in the Town Square area, beside the clock tower.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 199cm x 208cm (6ft 6in x 6ft 10in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 125cm (4ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 118cm and 154cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 116cm (3ft 10in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 86cm (2ft 10in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • You will required your own radar key to access this toilet.
  • There is a bell beside the entrance for assisstance that is 114cm high (this is shown in photograph 2).
  • The toilets are open from 08:00-18:00 Monday to Saturday and 09:00-17:00 Sunday.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located in the Town Square area, beside the clock tower.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 85cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • The baby change tables are 77cm and 88cm high.
  • This parent and baby room is open from 08:00-18:00 Monday to Saturday and 09:00-17:00 Sunday.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the Town Square area, beside the clock tower.
  • Inside the venue, there is not level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • There is a slight slope to access the toilets that has a handrail on the right.
  • The toilets are open from 08:00-18:00 Monday to Saturday and 09:00-17:00 Sunday.

You are on Access Guides Available For (Queensway Stevenage). Skip to the next section.

Access Guides Available For (Queensway Stevenage)

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• Shopping View
  • Shoezone - To view the access guide please click here (new tab).
  • New Look - To view the access guide please click here (new tab).
  • Star Groceries - To view the access guide please click here (new tab).
  • JD - To view the access guide please click here (new tab).
  • Specsavers - To view the access guide please click here (new tab).
  • Savers - To view the access guide please click here (new tab).
  • Maysons - To view the access guide please click here (new tab).
  • Lost Ark Games - To view the access guide please click here (new tab).
  • Clinton Cards - To view the access guide please click here (new tab).
  • Clarks - To view the access guide please click here (new tab).
  • Cards Direct - To view the access guide please click here (new tab).
  • Boots Opticians - To view the access guide please click here (new tab).
  • Boots - To view the access guide please click here (new tab).
  • Vodafone - To view the access guide please click here (new tab).
• Other Services View
  • Stevenage Station - To view the access guide please click here (new tab).
  • Stevenage Central Library - To view the access guide please click here (new tab).