You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Hotel Information View
  • The hotel does not have its own parking facilities.
  • There is a designated drop off point.
  • The hotel has 267 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 3 accessible room(s) with accessible ensuite facilities.
  • There is/are 0 accessible room(s) with a ceiling track hoist.
  • There is/are 3 accessible room(s) with a wet room/wheel in shower.
  • There is/are 0 accessible room(s) with a shower.
  • There is/are 0 accessible room(s) with a bath.
  • There is an/are adjoining room(s) available for the accessible room(s).
  • There is an/are adjoining room(s) available for the standard room(s).
  • The restaurant/bar facilities in this hotel include; Beaufort Bar, Thames Foyer, American Bar, Restaurant 1890, River Restaurant and Savoy Grill.
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • There is not a deaf alert system at the hotel.
  • Panic alarms are available on request.
  • Vibrating pillows with flashing beacons are available on request.
  • Bed raisers are not available on request.
  • Bath steps are available on request.
  • Bath seats are not available on request.
  • Bath mats are available on request.
  • Raised toilet seats are available on request.
  • Portable hoists are not available on request.
  • Other auxiliary aids include; stair climbers, wheelchairs and ramps.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the Lower Ground Floor, -1, -2 and -3.
  • For the Savoy Hotel - Meetings and Events AccessAble access guide please click here (new tab).
• Spa and Leisure Facilities View
  • The hotel has; a fitness suite, a spa and a swimming pool.
  • For the Savoy Hotel - Beauty and Fitness AccessAble access guide please click here (new tab).
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Comments View
  • If guests need a place of safety, an empty room can be made available.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Savoy Hotel is located in Savoy Court, The Strand, WC2R 0EZ.
    The hotel is located in Central London and is within the Congestion Charge Zone.
  • There is no on-site parking, however, the hotel offers a valet parking service where guests can drive up to the drop-off point and chauffeurs will take the car off-site and park it for you.
• By Bus View
  • There is a bus stop within 150 metres of the hotel.
  • The closest bus stops to the hotel are Savoy Street (Stop U) and Southampton Street / Covent Garden (Stop A).
  • For more information on Savoy Street bus departures please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Charing Cross.
  • Charing Cross Station is approximately 0.3 miles (5 minute walk) from The Savoy.
  • For more information on Charing Cross Station please click here (opens new tab).
  • For more information on Charing Cross live departures please click here (opens new tab).
• By Underground View
  • The nearest underground station is Charing Cross.
  • Charing Cross Underground Station, served by the Bakerloo and Northern lines, is approximately 0.3 miles (4 minute walk) from The Savoy.
    Embankment Underground Station, served by the Bakerloo, Northern, Circle and District lines and Covent Garden Underground Station, served by the Piccadilly line, are approximately 0.4 miles (6 minute walk) from The Savoy.
  • For more information on Charing Cross Underground Station please click here (opens new tab).
• Useful Links View
  • The Savoy Find Us.
  • To view the web page described above click here (opens in new tab).
  • Embankment Underground Station.
  • To view the web page described above click here (opens in new tab).
  • Covent Garden Underground Station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include: large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and shower chairs.
• To obtain mobility aids please contact the concierge counter.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does not have its own parking facilities.
• Comments View
  • The Savoy offers valet parking.
  • Alternative garages are also available in the surrounding area. Parking charges are available on request.

You are on Off Site Parking (Savoy Street). Skip to the next section.

Off Site Parking (Savoy Street)

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• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Savoy Street.
  • There are time restrictions for this on street parking.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Comments View
  • There are 4 standard marked parking bays.
  • Parking is for 4 hours, with no return within 1 hour.
  • Payment for parking is made by phone. The telephone number is 020 7125 9090 or text 07860 022 205, quoting location number 8404.

You are on Drop-Off Point / Pick Up Point (The Savoy Hotel). Skip to the next section.

Drop-Off Point / Pick Up Point (The Savoy Hotel)

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located in front of the main entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.

You are on Approach (The Strand to the Main Entrance). Skip to the next section.

Approach (The Strand to the Main Entrance)

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• Approach View
  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'SAVOY'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) by revolving.
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 143cm.
  • There is a member of staff available for assistance at this entrance.
  • There are 2 sets of identical entrance doors.
    There is a single door to the left of the entrance that can also be used to access the hotel if a guest cannot use the revolving doors (photograph 5).
    This door is single, heavy, opens away from you and is 64cm wide.
    Alternatively, staff at the entrance can slow down the revolving doors and fold them together in order to make it more accessible.

You are on Outside Access (River Entrance). Skip to the next section.

Outside Access (River Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the hotel, off Savoy Place.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'SAVOY'.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 143cm (4ft 8in).
  • There is an intercom.
  • The height of the intercom is 143cm (4ft 8in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
  • There are 2 identical sets of doors at this entrance.
    There is also a revolving door which guests may enter (photograph 6).
    The revolving door is 142cm wide.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 6cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right as you enter via the main entrance.
  • The reception point is approximately 6m (6yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are low to moderate.
  • The height of the reception counter is 120cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 96cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system at the reception point.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Music is played everywhere.
  • The type of flooring in the reception area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Counter (Concierge). Skip to the next section.

Counter (Concierge)

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• Counter View
  • The counter is located to the left as you enter via the main entrance.
  • The counter is approximately 4m (4yd 1ft) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are low to moderate.
  • The height of the counter is 112cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • Music is played everywhere.
  • The type of flooring in this area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Lobby (Ground Floor). Skip to the next section.

Lobby (Ground Floor)

• The type of flooring in the lobby is tiles.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Seating in the lobby includes; armchairs, sofas and seats with armrests.
• The lighting levels are low to moderate.
• Wayfinding signage is not provided.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
• Dementia friendly signage is not provided.
• This lobby does play background music in public areas.
• Music is played at all times.

You are on Lounge/Living Area (Ground Floor - Reading Room). Skip to the next section.

Lounge/Living Area (Ground Floor - Reading Room)

• There is a lounge/living area.
• The day room/lounge area is approximately 8m from the main entrance.
• There is level access into the lounge/living area.
• There is not a/are not door(s) into the lounge/living area.
• The type of flooring is carpet and tiles.
• There is a space for a wheelchair user to manoeuvre.
• There are sofas and armchairs.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 69cm.
• The distance between the floor and the highest table is 70cm (2ft 4in).
• The room does have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is not a television.
• There is space for an assistance dog to rest.
• Lighting levels are moderate to good.

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• Comments View
  • The width of the opening into the Reading Room is 142cm.
  • Chairs with armrests are also available in the Reading Room.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people in the Reading Room.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people in the Reading Room.
  • There is a room where guests can make their own tea and coffee which is part of the reading room (photographs 6 to 9).
  • The width of the opening into this room is 106cm.
  • The highest counter in this room is 91cm high, the lowest counter is 86cm high.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people in this room.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people in this room.

You are on Lift (Reading Room). Skip to the next section.

Lift (Reading Room)

• There is a lift for public use.
• The lift is located immediately ahead as you enter the Reading Room.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 15m (16yd 1ft) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are -1, 0, 2.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 79cm (2ft 7in).
• The dimensions of the lift are 115cm x 184cm (3ft 9in x 6ft).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Opening Times (Boodles). Skip to the next section.

Opening Times (Boodles)

• Monday 10:00 - 18:00.
• Tuesday 10:00 - 18:00.
• Wednesday 10:00 - 18:00.
• Thursday 10:00 - 18:00.
• Friday 10:00 - 19:00.
• Saturday 10:00 - 18:00.
• Sunday Closed.

You are on Shop (Ground Floor - Boodles). Skip to the next section.

Shop (Ground Floor - Boodles)

• The majority of aisle widths are 150cm+.
• Some aisles are obstructed by chairs and counters.
• The type of flooring is carpet and tiles.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is high colour contrast between the walls and floor in all areas.
• The lighting levels are good.
• Music is played everywhere.
• The height of the jewellery display counter is 96cm.
  The height of the consultation desk is 76cm.
  There are mirrors on the walls which may be distracting to look at.
  Chairs with armrests and high chairs are available.
  There is a portable card machine for payment.
  There is a steep ramp to access the consultation desk, which has no handrails.

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• Comments View
  • Boodles is located to the left as you face the reception desk.

You are on Opening Times (Savoy Grill). Skip to the next section.

Opening Times (Savoy Grill)

• Monday 12:00 - 15:15.
• Monday 17:00 - 23:00.
• Tuesday 12:00 - 15:15.
• Tuesday 17:00 - 23:00.
• Wednesday 12:00 - 15:15.
• Wednesday 17:00 - 23:00.
• Thursday 12:00 - 15:15.
• Thursday 17:00 - 23:00.
• Friday 17:00 - 23:00.
• Friday 12:00 - 15:15.
• Saturday 17:00 - 23:00.
• Saturday 12:00 - 15:15.
• Sunday 12:00 - 22:30.

You are on Eating and Drinking (Ground Floor - Savoy Grill). Skip to the next section.

Eating and Drinking (Ground Floor - Savoy Grill)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the ground floor, to the left of the concierge counter.
  • There is step-free access to the restaurant.
  • For access there are double manual doors which may be difficult to open.
  • There is a counter at the entrance which is 112cm high.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is an a la carté menu.
  • Takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 74cm.
  • The distance between the floor and the underside of the highest dining table is 77cm.
  • The standard height for the underside of dining tables is 77cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are long tables, armchairs and booths.
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are low to moderate.
  • Lighting levels can be adjusted by a member of staff upon request.
  • Lighting levels may be lower in the evening.
  • There is a wine tasting room at the rear of the restaurant (photographs 12-14).
    There is level access to the wine tasting room and double doors to enter.
    The width of the doors is 160cm.
    The surface height of the long table is 76cm, with the underside being 73cm high.

You are on Entrance (Ground Floor - Restaurant 1890 and American Bar). Skip to the next section.

Entrance (Ground Floor - Restaurant 1890 and American Bar)

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• Entrance View
  • This information is for the entrance located on the ground floor, to the right of the concierge counter.
  • The entrance area/door is not clearly signed.
  • There is stepped access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the opening is 158cm.
• Step(s) View
  • The step(s) is/are located immediately after the entrance.
  • There is/are 18 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.
• Comments View
  • There is an alternative accessible route that can be used in order to bypass the steps.
  • The route involves entering via Savoy Grill and using the kitchen lift.
  • Staff will accompany anyone who needs to use this alternative route.

You are on Step(s) (Restaurant 1890). Skip to the next section.

Step(s) (Restaurant 1890)

• There is a/are step(s) located in front of the Restaurant 1890 entrance.
• The step(s) is/are used to access Restaurant 1890.
• There is/are 3 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 13cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 29cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low to moderate.
• There is an alternative accessible route that can be used in order to bypass the steps.
  The route involves entering via Savoy Grill and taking the kitchen lift to level 2, and entering Restaurant 1890 through the staff areas.
  Staff will accompany anyone who needs to use this alternative route.

You are on Opening Times (Restaurant 1890). Skip to the next section.

Opening Times (Restaurant 1890)

• Monday Closed.
• Tuesday 16:00 - 23:00.
• Wednesday 16:00 - 23:00.
• Thursday 16:00 - 23:00.
• Friday 16:00 - 23:00.
• Saturday 15:00 - 23:00.
• Sunday Closed.

You are on Eating and Drinking (First Floor - Restaurant 1890). Skip to the next section.

Eating and Drinking (First Floor - Restaurant 1890)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the first floor.
  • There is stepped access to the restaurant.
  • There is a counter for guests to check-in when they arrive. The counter is 101cm high (photograph 2).
    After the main opening, there is a door to access the rest of the restaurant (photograph 6).
    This door is single, heavy, opens towards you and is 89cm wide.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • There are no menus in this restaurant, food options change daily.
  • The type of food served here is modern European cuisine.
  • Takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 62cm.
  • The distance between the floor and the underside of the highest dining table is 77cm.
  • The standard height for the underside of dining tables is 77cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are long tables, armchairs, bench seats and stools.
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are low to moderate.
  • Lighting levels can be adjusted by a member of staff upon request.
  • Lighting levels may be lower in the evening.
  • Access to the additional seating area is via a 14cm high step.

You are on Step(s) (American Bar). Skip to the next section.

Step(s) (American Bar)

• There is a/are step(s) located leading to the American Bar.
• There is/are 5 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• The depth of the steps are 30cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.
• There is a platform lift to overcome the step(s).
• There is an alternative accessible route that can be used in order to bypass the steps.
  The route involves entering via Savoy Grill and taking the kitchen lift to level 3.
  Guests will then use an additional staff lift and enter via the rear of the American Bar.
  Staff will accompany anyone who needs to use this alternative route.

You are on Opening Times (American Bar). Skip to the next section.

Opening Times (American Bar)

• Monday 16:00 - 00:00.
• Tuesday 16:00 - 00:00.
• Wednesday 12:00 - 12:00.
• Thursday 12:00 - 00:00.
• Friday 12:00 - 00:00.
• Saturday 12:00 - 00:00.
• Sunday 12:00 - 10:00.

You are on Eating and Drinking (First Floor - American Bar). Skip to the next section.

Eating and Drinking (First Floor - American Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the first floor.
  • There is stepped access to the bar.
  • There is a counter at the entrance to the American Bar where guests can check-in.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a bar where food and drink can be ordered.
  • Menu types include: handheld menus and online menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Guests can scan a QR code to access the online menu.
  • The type of food served here is light bites and snacks.
  • Takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 106cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is carpet.
  • Lighting levels can be adjusted by a member of staff upon request.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 65cm.
  • The distance between the floor and the underside of the highest dining table is 106cm.
  • The standard height for the underside of dining tables is 65cm.
  • The surface height of the lowest table is 60cm.
  • The surface height of the highest table is 110cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are coffee tables, high tables, armchairs, sofas and high stools.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.
  • Lighting levels may be lower in the evening.

You are on Lift (Green Lifts). Skip to the next section.

Lift (Green Lifts)

• There is a lift for public use.
• The lift is located ahead and to the right as you enter via the main entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 10m (10yd 2ft) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 3, 4, 5, 6, 7, 8 and 9.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 105cm x 145cm (3ft 5in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low to moderate.
• There is a/are similar lift(s) available.

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• Comments View
  • This lift is used to access the Courtside Bedrooms.

You are on Other Floors (Green Staircase). Skip to the next section.

Other Floors (Green Staircase)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the ground floor, to the left of the green lifts.
  • The stairs are approximately 11m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7, 8 and 9.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.
• Comments View
  • The handrails alternate between being on both sides, then on the left or right going up.

You are on Other Floors (Ground Floor to Second Floor). Skip to the next section.

Other Floors (Ground Floor to Second Floor)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located ahead as you enter via the main entrance, to the left of Boodles.
  • The stairs are approximately 11m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are G and 2.
  • There are 14 steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.

You are on Step(s) (Ground Floor to Lower Ground Floor). Skip to the next section.

Step(s) (Ground Floor to Lower Ground Floor)

• There is a/are step(s) located immediately ahead as you enter via the main entrance.
• The step(s) is/are used to access the lower ground floor lobby, the Gucci Store, Thames Foyer, Beaufort Bar, River Restaurant, the cloakroom, the accessible and standard toilets, the red lift and some of the meeting rooms.
• There is/are 10 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 13cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low to moderate.
• There is a standard lift to overcome the step(s).
• The lift in the Reading Room is used to overcome these steps.

You are on Lobby (Lower Ground Floor). Skip to the next section.

Lobby (Lower Ground Floor)

• The type of flooring in the lobby is tiles.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Seating in the lobby includes; a mixture of seats with and without armrests and sofas.
• The lighting levels are good.
• Wayfinding signage is provided.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
• Wayfinding signage is not clearly presented/easy to read.
• Dementia friendly signage is not provided.
• This lobby does play background music in public areas.
• Music is played at all times.

You are on Counter (Lower Ground Floor - Cloakroom). Skip to the next section.

Counter (Lower Ground Floor - Cloakroom)

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• Counter View
  • The counter is located on the lower ground floor, to the right as you exit the Reading Room lift.
  • The counter is approximately 7m (7yd 1ft) from the Reading Room lift.
  • The counter is clearly visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are low to moderate.
  • The height of the counter is 92cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • Music is played in some areas.
  • The type of flooring in this area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Seating Area View
  • There is not a seating area close to the counter.
• Comments View
  • This cloakroom is for guests to put their coats and bags in before eating in the restaurants or using the event rooms.
  • Guests will get a ticket from the counter which they will give back later on when they leave.
  • Staff are happy to help with carrying belongings.
  • The width of the space between the cloakroom counter and wall is 92cm (photograph 5).

You are on Toilet with Adaptations (Lower Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Ground Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the lower ground floor corridor to the left.
  • This accessible toilet is approximately 12m (13yd 4in) from the Reading Room lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 140cm x 219cm (4ft 7in x 7ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • The transfer space is obstructed by a sanitary bin.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The height of the toilet seat above floor level is 40cm (1ft 4in).
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is medium.
  • The lighting levels are good.
  • The contrast between the walls and floor is high.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, general waste (with lid) and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 143cm and 150cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 87cm.
• Comments View
  • The flush is in the centre of the wall directly behind the toilet.
  • Hand towels are folded and placed on the wash basin.

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located along the lower ground floor corridor to the left.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 13m from the Reading Room lift.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 91cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located along the lower ground floor corridor to the right.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 13m from the Reading Room lift.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are moderate to good.
  • There is a 12cm high step to access the urinals.

You are on Entrance (Lower Ground Floor - Accessible Entrance to Thames Foyer / River Restaurant via Beaufort Bar). Skip to the next section.

Entrance (Lower Ground Floor - Accessible Entrance to Thames Foyer / River Restaurant via Beaufort Bar)

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• Entrance View
  • This information is for the entrance located along the lower ground floor corridor, opposite the Mikado Meeting Room.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 77cm.
  • There is a member of staff available for assistance at this entrance.
  • A staff member will need to assist guests to use this entrance.

You are on Lift (Lower Ground Floor - Accessible Lift to Thames Foyer / River Restaurant via Beaufort Bar). Skip to the next section.

Lift (Lower Ground Floor - Accessible Lift to Thames Foyer / River Restaurant via Beaufort Bar)

• There is a lift for public use.
• The lift is located on the lower ground floor, immediately ahead as you enter via the accessible entrance.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 2m (2yd 7in) from the accessible entrance.
• The lift is a platform lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The floors which are accessible by this lift are LG, -1.
• The platform lift accesses a small level change.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Step(s) (Lower Ground Floor to Thames Foyer, River Restaurant and Beaufort Bar). Skip to the next section.

Step(s) (Lower Ground Floor to Thames Foyer, River Restaurant and Beaufort Bar)

• There is a/are step(s) located ahead as you enter the lower ground floor lobby area.
• The step(s) is/are used to access the Thames Foyer, River Restaurant and Beaufort Bar.
• There is/are 4 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• The lighting levels at the step(s) are moderate to good.
• There is a platform lift to overcome the step(s).

You are on Opening Times (Thames Foyer). Skip to the next section.

Opening Times (Thames Foyer)

• Monday 12:00 - 16:00.
• Monday 07:00 - 11:00.
• Tuesday 12:00 - 16:00.
• Tuesday 07:00 - 11:00.
• Wednesday 07:00 - 11:00.
• Wednesday 12:00 - 18:00.
• Thursday 07:00 - 11:00.
• Thursday 12:00 - 18:00.
• Friday 12:00 - 18:00.
• Friday 07:00 - 11:00.
• Saturday 07:00 - 11:00.
• Saturday 12:00 - 18:00.
• Sunday 07:00 - 11:00.
• Sunday 12:00 - 18:00.

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• Comments View
  • The Thames Foyer is open to in-house guests only, Monday - Sunday 07:00 to 11:00.

You are on Eating and Drinking (Lower Ground Floor - Thames Foyer). Skip to the next section.

Eating and Drinking (Lower Ground Floor - Thames Foyer)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located immediately ahead of the lower ground floor lobby area.
  • There is step-free access, via lift, to the restaurant.
  • For access there are double manual doors which are permanently held open.
  • The height of the check-in counter at the entrance is 130cm.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include: menu boards and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is breakfasts and afternoon tea.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 62cm.
  • The distance between the floor and the underside of the highest dining table is 77cm.
  • The standard height for the underside of dining tables is 74cm.
  • The surface height of the lowest table is 62cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • All chairs have armrests on both sides.
  • In this area there are coffee tables, long tables, armchairs and sofas.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.

You are on Step(s) (River Restaurant). Skip to the next section.

Step(s) (River Restaurant)

• There is a/are step(s) located at the rear of Thames Foyer.
• The step(s) is/are used to access the River Restaurant.
• There is/are 2 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low to moderate.

You are on Opening Times (River Restaurant). Skip to the next section.

Opening Times (River Restaurant)

• Monday 07:00 - 00:00.
• Tuesday 07:00 - 00:00.
• Wednesday 07:00 - 00:00.
• Thursday 07:00 - 00:00.
• Friday 07:00 - 00:00.
• Saturday 08:00 - 00:00.
• Sunday 08:30 - 23:30.

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• Comments View
  • Breakfast at the River Restaurant is open to in-house guests only.

You are on Eating and Drinking (Lower Ground Floor - River Restaurant). Skip to the next section.

Eating and Drinking (Lower Ground Floor - River Restaurant)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the lower ground floor, at the rear of Thames Foyer.
  • There is ramped/sloped access to the restaurant.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a bar where food and drink can be ordered.
  • Menu types include: handheld menus and menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is shellfish and seafood.
  • Takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 74cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are armchairs, sofas and high stools.
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are low to moderate.
  • Lighting levels can be adjusted by a member of staff upon request.
  • Lighting levels may be lower in the evening.
  • There are 2 tables that can be prioritised for wheelchair users if they cannot get down the steps into the restaurant area (photographs 10 and 11).
• Comments View
  • There is an alternative route for wheelchair users to access the main part of the River Restaurant, but a staff member will need to assist.
  • This route involves a steep ramp down into the meeting room corridor and entering the restaurant via a set of mirrored doors.

You are on Opening Times (Beaufort Bar). Skip to the next section.

Opening Times (Beaufort Bar)

• Monday Closed.
• Tuesday Closed.
• Wednesday Closed.
• Thursday 17:00 - 01:00.
• Friday 17:00 - 01:00.
• Saturday 17:00 - 01:00.
• Sunday Closed.

You are on Eating and Drinking (Lower Ground Floor - Beaufort Bar). Skip to the next section.

Eating and Drinking (Lower Ground Floor - Beaufort Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the lower ground floor, to the rear left of Thames Foyer.
  • There is step-free access, via lift, to the bar.
  • For access there are double manual doors which may be difficult to open.
  • Guests can use the accessible lift along the lower ground floor corridor if they cannot access via the bar via the steps.
    There is a counter at the entrance area which is 108cm high.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a bar where drinks can be ordered.
  • Menu types include: handheld menus and online menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Takeaway cups are not available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
  • The lighting levels are low to moderate.
  • Lighting levels can be adjusted by a member of staff upon request.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 61cm.
  • The surface height of the lowest table is 46cm.
  • The surface height of the highest table is 105cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are coffee tables, high tables, armchairs, sofas, booths and high stools.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are low to moderate.
  • Lighting levels can be adjusted by a member of staff upon request.
  • Lighting levels may be lower in the evening.

You are on Lift (Lower Ground Floor - Red Lift). Skip to the next section.

Lift (Lower Ground Floor - Red Lift)

• There is a lift for public use.
• The lift is located along the lower ground floor corridor, opposite the meeting rooms.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 29m (31yd 2ft) from the Reading Room lift.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are -2, -1, 0, 2, 3, 4, 5, 6, 7.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is Medium.
• The clear door width is 93cm (3ft 1in).
• The dimensions of the lift are 160cm x 170cm (5ft 3in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • There is a chair with armrests inside the lift which is 54cm high.

You are on Other Floors (Lower Ground Floor - Red Staircase). Skip to the next section.

Other Floors (Lower Ground Floor - Red Staircase)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the lower ground floor, to the left of the Red lift.
  • The stairs are approximately 28m from the Reading Room lift.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are LG, G, 1, 2, 3, 4, 5, 6, 7.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the right going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.

You are on Lift (Second Floor - Blue Lift). Skip to the next section.

Lift (Second Floor - Blue Lift)

• There is a lift for public use.
• The lift is located along the second floor corridor.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 26m (28yd 1ft) from the Green staircase.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 2, 3, 4, 5, 6, 7, 8.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is Medium.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 156cm x 163cm (5ft 1in x 5ft 4in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Other Floors (Second Floor - Blue Staircase). Skip to the next section.

Other Floors (Second Floor - Blue Staircase)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the second floor, to the left of the Blue lift.
  • The stairs are approximately 24m from the Green staircase.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are 2, 3, 4, 5, 6, 7, 8.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 29cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.

You are on Hotel Room Corridors. Skip to the next section.

Hotel Room Corridors

• There are not doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet and tiles.
• There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• Seating is available on the second floor.
• Seating includes; seats with armrests.
• The lighting levels are varied.
• Wayfinding signage is provided in corridors.
• Wayfinding signage is not clearly presented/easy to read.
• Dementia friendly signage is not provided.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The hotel does not play background music in room corridors.
• There is step-free access throughout the majority of the building, via lift.
• There is a slight slope, with no handrails, for access to rooms 400-426 on the fourth floor.
• Photographs 6 and 7 show the slight slope.
  Photograph 8 shows the emergency call button (116cm high) that guests can use to get a staff member to assist them with the slope.
• There is/are 10+ clearly marked step(s), with a central handrail, for access to rooms 554-564 and 574-580 on the fifth floor.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• Photograph 9 shows the steps.
• There is/are 8 clearly marked step(s), with handrails on both sides, for access to rooms 654-660 on the sixth floor.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• Photograph 10 shows the steps.

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• Comments View
  • Photograph 11 shows the 4 steps with no handrails to access rooms 754-760 on the seventh floor. The height of the steps is between the recommended 15cm and 18cm. The going of the steps is not between the recommended 30cm and 45cm.
  • Photograph 12 shows the single step with no handrails to access rooms 854-860 on the eighth floor. The height of the steps is between the recommended 15cm and 18cm.
  • Photographs 13 and 14 show the 4 steps with no handrails to access rooms 954-960 on the ninth floor. The height of the steps is not between the recommended 15cm and 18cm. The highest step is 14cm high. The going of the steps is not between the recommended 30cm and 45cm.

You are on Accessible Room(s) (Room 346). Skip to the next section.

Accessible Room(s) (Room 346)

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• Accessible Room Information View
  • The details in this section relate to the accessible room(s) with a wet room/wheel in shower.
  • This type of accessible room is located on the second and third floors.
    To access these floors guests can use the Reading Room lift to the second floor or the Green lift to the third floor.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • The ensuite transfer space for the accessible rooms varies from left to right.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed has an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the third floor, to the left as you exit the Green lift.
  • The accessible room surveyed at the time of the visit was 346.
  • There is step-free access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is high.
  • The door is manual with a key card lock.
  • The fob/card reader height is 116cm.
  • The width of the door is 87cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is high.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 65cm.
  • The measurement between the bed base and floor is 7cm.
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 65cm x 50cm.
  • The room surveyed had a desk chair without armrests and an armchair.
  • Alternative seating can be requested.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are not at a suitable height for a wheelchair user.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is high.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is medium.
  • The ensuite door opens outwards.
  • The door may be difficult to open.
  • The door has no lock.
  • The width of the door to the ensuite is 87cm.
  • The door has a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is low.
  • The dimensions of the ensuite are 282cm x 274cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has not got a non-slip floor.
  • The colour contrast between the ensuite walls and floor is high.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are general waste (with no lid) disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 92cm.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 41cm.
  • The toilet seat colour contrast is low.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 106cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is medium.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 73cm.
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • The shower control type is lever.
  • Shower controls do not have clear markings to indicate hot and cold settings.
  • There is a fixed seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 51cm.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is medium.
  • The colour contrast between the shower dropdown rail(s) and wall is/are medium.

You are on Standard Room(s) (Room 333). Skip to the next section.

Standard Room(s) (Room 333)

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• Bedroom Features View
  • The room surveyed is located on the third floor.
  • The room surveyed at the time of the visit was 333.
  • There is step-free access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is high.
  • The width of the door is 76cm.
  • The colour contrast between the internal room door and wall is medium.
  • The colour contrast between the room walls and floor is high.
  • The bed type is double.
  • The height of the bed is 75cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
  • The colour contrast between the external ensuite door and wall is low.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 63cm.
  • The colour contrast between the internal ensuite door and wall is low.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • Wall-mounted grab rails are available for the bath.
  • The colour contrast between the grab rails and wall is high.
  • The colour contrast between the walls and floor in the ensuite is medium.
  • The lighting levels in the ensuite are good.
• Comments View
  • From the main entrance guests can use the Reading Room lift to access the second floor or the Green lift to access the third floor.
  • There is a small lip in doorway to the room and the ensuite.
  • There is patterned flooring in the ensuite.
  • The height of the bath is 91cm.
  • The height of the wash basin is 91cm.