You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Savoy Hotel is located in Savoy Court, The Strand, WC2R 0EZ.
    The hotel is located in Central London and is within the Congestion Charge Zone.
  • There is no on-site parking, however, the hotel offers a valet parking service where guests can drive up to the drop-off point and chauffeurs will take the car off-site and park it for you.
• By Bus View
  • There is a bus stop within 150 metres of the hotel.
  • The closest bus stops to the hotel are Savoy Street (Stop U) and Southampton Street / Covent Garden (Stop A).
  • For more information on Savoy Street bus departures please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Charing Cross.
  • Charing Cross Station is approximately 0.3 miles (5 minute walk) from The Savoy.
  • For more information on Charing Cross Station please click here (opens new tab).
  • For more information on Charing Cross live departures please click here (opens new tab).
• By Underground View
  • The nearest underground station is Charing Cross.
  • Charing Cross Underground Station, served by the Bakerloo and Northern lines, is approximately 0.3 miles (4 minute walk) from The Savoy.
    Embankment Underground Station, served by the Bakerloo, Northern, Circle and District lines and Covent Garden Underground Station, served by the Piccadilly line, are approximately 0.4 miles (6 minute walk) from The Savoy.
  • For more information on Charing Cross Underground Station please click here (opens new tab).
• Useful Links View
  • The Savoy Find Us.
  • To view the web page described above click here (opens in new tab).
  • Embankment Underground Station.
  • To view the web page described above click here (opens in new tab).
  • Covent Garden Underground Station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include: large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and shower chairs.
• To obtain mobility aids please contact the concierge counter.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does not have its own parking facilities.
• Comments View
  • The Savoy offers valet parking.
  • Alternative garages are also available in the surrounding area. Parking charges are available on request.

You are on Off Site Parking (Savoy Street). Skip to the next section.

Off Site Parking (Savoy Street)

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• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Savoy Street.
  • There are time restrictions for this on street parking.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Comments View
  • There are 4 standard marked parking bays.
  • Parking is for 4 hours, with no return within 1 hour.
  • Payment for parking is made by phone. The telephone number is 020 7125 9090 or text 07860 022 205, quoting location number 8404.

You are on Drop-Off Point / Pick Up Point (The Savoy Hotel). Skip to the next section.

Drop-Off Point / Pick Up Point (The Savoy Hotel)

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located in front of the main entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.

You are on Approach (The Strand to the Main Entrance). Skip to the next section.

Approach (The Strand to the Main Entrance)

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• Approach View
  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'SAVOY'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) by revolving.
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 143cm.
  • There is a member of staff available for assistance at this entrance.
  • There are 2 sets of identical entrance doors.
    There is a single door to the left of the entrance that can also be used to access the hotel if a guest cannot use the revolving doors (photograph 5).
    This door is single, heavy, opens away from you and is 64cm wide.
    Alternatively, staff at the entrance can slow down the revolving doors and fold them together in order to make it more accessible.

You are on Outside Access (River Entrance). Skip to the next section.

Outside Access (River Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the hotel, off Savoy Place.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'SAVOY'.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 143cm (4ft 8in).
  • There is an intercom.
  • The height of the intercom is 143cm (4ft 8in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
  • There are 2 identical sets of doors at this entrance.
    There is also a revolving door which guests may enter (photograph 6).
    The revolving door is 142cm wide.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 6cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Lift (Reading Room). Skip to the next section.

Lift (Reading Room)

• There is a lift for public use.
• The lift is located immediately ahead as you enter the Reading Room.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 15m (16yd 1ft) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are -1, 0, 2.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 79cm (2ft 7in).
• The dimensions of the lift are 115cm x 184cm (3ft 9in x 6ft).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Step(s) (Ground Floor to Lower Ground Floor). Skip to the next section.

Step(s) (Ground Floor to Lower Ground Floor)

• There is a/are step(s) located immediately ahead as you enter via the main entrance.
• The step(s) is/are used to access the lower ground floor lobby, the Gucci Store, Thames Foyer, Beaufort Bar, River Restaurant, the cloakroom, the accessible and standard toilets, the red lift and some of the meeting rooms.
• There is/are 10 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 13cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low to moderate.
• There is a standard lift to overcome the step(s).
• The lift in the Reading Room is used to overcome these steps.

You are on Conference Facilities Summary. Skip to the next section.

Conference Facilities Summary

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• Related Access Guide(s) View
  • For the Savoy Hotel AccessAble access guide please click here (new tab).
  • For the Savoy Hotel - Beauty and Fitness AccessAble access guide please click here (new tab).
• Conference Facilities Information View
  • The conference facilities are located on the lower ground floor, floor -2 and floor -3 of the hotel.
  • Facilities include; meeting spaces, conference halls, conference rooms, meeting rooms, accessible toilets and standard toilets.
  • There are 11 conference / meeting spaces.
  • There is a fixed hearing loop in the Lincoln Room and the River Room, which were not tested at the time of survey.

You are on Counter (Lower Ground Floor - Cloakroom). Skip to the next section.

Counter (Lower Ground Floor - Cloakroom)

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• Counter View
  • The counter is located on the lower ground floor, to the right as you exit the Reading Room lift.
  • The counter is approximately 7m (7yd 1ft) from the Reading Room lift.
  • The counter is clearly visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are low to moderate.
  • The height of the counter is 92cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • Music is played in some areas.
  • The type of flooring in this area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Seating Area View
  • There is not a seating area close to the counter.
• Comments View
  • This cloakroom is for guests to put their coats and bags in before eating in the restaurants or using the event rooms.
  • Guests will get a ticket from the counter which they will give back later on when they leave.
  • Staff are happy to help with carrying belongings.
  • The width of the space between the cloakroom counter and wall is 92cm (photograph 5).

You are on Event Room(s) / Space(s) (Gondoliers). Skip to the next section.

Event Room(s) / Space(s) (Gondoliers)

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• Access to the Room View
  • The room surveyed was Gondoliers.
  • Gondoliers is located along the lower ground floor corridor of the hotel.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step-free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 79cm.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • The layout of this room can vary depending on the type of event booked.

You are on Event Room(s) / Space(s) (Mikado). Skip to the next section.

Event Room(s) / Space(s) (Mikado)

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• Access to the Room View
  • The room surveyed was Mikado.
  • Mikado is located along the lower ground floor corridor of the hotel.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step-free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is Medium.
  • The lighting levels are low to moderate.
  • The layout of this room can vary depending on the type of event booked.

You are on Step(s) (Lower Ground Floor Corridor). Skip to the next section.

Step(s) (Lower Ground Floor Corridor)

• There is a/are step(s) located along the lower ground floor corridor, to the right of the Mikado Room.
• The step(s) is/are used to access additional meeting and events rooms.
• There is/are 5 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 29cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Lift (Lower Ground Floor - Accessible Lift to Thames Foyer / River Restaurant via Beaufort Bar). Skip to the next section.

Lift (Lower Ground Floor - Accessible Lift to Thames Foyer / River Restaurant via Beaufort Bar)

• There is a lift for public use.
• The lift is located on the lower ground floor, immediately ahead as you enter via the accessible entrance.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 2m (2yd 7in) from the accessible entrance.
• The lift is a platform lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The floors which are accessible by this lift are LG, -1.
• The platform lift accesses a small level change.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Event Room(s) / Space(s) (Iolanthe). Skip to the next section.

Event Room(s) / Space(s) (Iolanthe)

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• Access to the Room View
  • The room surveyed was Iolanthe.
  • Iolanthe is located along the lower ground floor corridor of the hotel.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step-free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 83cm.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is low.
  • The lighting levels are moderate to good.
  • There is a steep slope in the doorway into Iolanthe (photograph 2).
    There is an accessible route to Iolanthe Room, however, staff need to assist.
    The route includes taking the Beaufort Bar lift from the lower ground floor corridor and accessing the lower level meeting rooms via a steep ramp.
    The layout of this room can vary depending on the type of event booked.

You are on Event Room(s) / Space(s) (Princess Ida and Patience). Skip to the next section.

Event Room(s) / Space(s) (Princess Ida and Patience)

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• Access to the Room View
  • The room surveyed was Princess Ida and Patience.
  • Princess Ida and Patience is located along the lower ground floor corridor of the hotel.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step-free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 74cm.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • There is an accessible route to Princess Ida and Patience, however, staff will need to assist.
    This route includes taking the Beaufort Bar lift from the lower ground floor corridor and accessing the lower level meeting rooms via a steep ramp.
    The layout of this room can vary depending on the type of event booked.

You are on Event Room(s) / Space(s) (Pinafore). Skip to the next section.

Event Room(s) / Space(s) (Pinafore)

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• Access to the Room View
  • The room surveyed was Pinafore.
  • Pinafore is located along the lower ground floor corridor of the hotel.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step-free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 76cm.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • There is an accessible route to the Pinafore room, however, staff will need to assist.
    The route includes taking the Beaufort Bar lift from the lower ground floor corridor and accessing the lower level meeting rooms via a steep ramp.
    The layout of this room can vary depending on the type of event booked.

You are on Toilet with Adaptations (Lower Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Ground Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the lower ground floor corridor to the left.
  • This accessible toilet is approximately 12m (13yd 4in) from the Reading Room lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 140cm x 219cm (4ft 7in x 7ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • The transfer space is obstructed by a sanitary bin.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The height of the toilet seat above floor level is 40cm (1ft 4in).
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is medium.
  • The lighting levels are good.
  • The contrast between the walls and floor is high.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, general waste (with lid) and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 143cm and 150cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 87cm.
• Comments View
  • The flush is in the centre of the wall directly behind the toilet.
  • Hand towels are folded and placed on the wash basin.

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located along the lower ground floor corridor to the left.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 13m from the Reading Room lift.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 91cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located along the lower ground floor corridor to the right.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 13m from the Reading Room lift.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are moderate to good.
  • There is a 12cm high step to access the urinals.

You are on Other Floors (Spiral Staircase - Lower Ground Floor to Floor -1). Skip to the next section.

Other Floors (Spiral Staircase - Lower Ground Floor to Floor -1)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located along the lower ground floor corridor, opposite Pinafore Room.
  • The stairs are approximately 23m from the Red lift.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are LG, -1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.

You are on Lift (Lower Ground Floor - Red Lift). Skip to the next section.

Lift (Lower Ground Floor - Red Lift)

• There is a lift for public use.
• The lift is located along the lower ground floor corridor, opposite the meeting rooms.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 29m (31yd 2ft) from the Reading Room lift.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are -2, -1, 0, 2, 3, 4, 5, 6, 7.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is Medium.
• The clear door width is 93cm (3ft 1in).
• The dimensions of the lift are 160cm x 170cm (5ft 3in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • There is a chair with armrests inside the lift which is 54cm high.

You are on Entrance (Accessible Entrance to the Lancaster Ballroom). Skip to the next section.

Entrance (Accessible Entrance to the Lancaster Ballroom)

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• Entrance View
  • This information is for the entrance located on floor -2, to the right as you exit the Red lift.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the opening is 83cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are low to moderate.
• Comments View
  • This route is the accessible route guests may take to the Lancaster Ballroom if they cannot overcome the steps on the lower ground floor.
  • A member of staff will be available to assist.
  • From the main hotel entrance, guests will take the Reading Room lift and then the Red lift to floor -2.
  • Upon exiting the lift, guests will turn right and the Lancaster Ballroom entrance will be immediately ahead.

You are on Event Room(s) / Space(s) (Lancaster Ballroom). Skip to the next section.

Event Room(s) / Space(s) (Lancaster Ballroom)

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• Access to the Room View
  • The space surveyed was the Lancaster Ballroom.
  • The Lancaster Ballroom is located on floor -2 of the hotel.
  • There is not wayfinding signage for the space.
  • There is not clear signage for the room(s) (on or near the door).
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step-free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 162cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are varied.
  • From the River Entrance, there is a steep slope and 2 unmarked steps without handrails to access the Lancaster Ballroom (photographs 2-4).
    There is a portable ramp that staff members can provide to assist with the steps at this entrance.
    The layout of this room can vary depending on the type of event booked.

You are on Toilet with Adaptations (Lancaster Ballroom - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lancaster Ballroom - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on floor -2, opposite the Red lift and Lancaster Ballroom.
  • This accessible toilet is approximately 3m (3yd 10in) from the Red lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is medium.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 169cm x 225cm (5ft 7in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is medium.
  • The lighting levels are good.
  • The contrast between the walls and floor is high.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 133cm and 171cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 96cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Comments View
  • Towels are folded on the table which is 77cm high.
  • If the table is not moved out of the way, the room would not have the 150cm x 150cm turning space.

You are on Step(s) (Access to the Lancaster Ballroom Female Toilet and Cloakroom Area). Skip to the next section.

Step(s) (Access to the Lancaster Ballroom Female Toilet and Cloakroom Area)

• There is a/are step(s) located in the entrance doorway to the female toilets.
• The step(s) is/are used to access the Lancaster Ballroom female toilets and cloakroom area.
• There is/are 2 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 27cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going down the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low to moderate.
• There is a stair lift to overcome the step(s).
• There are 3 similar steps to access the Lancaster Ballroom male toilets and cloakroom area (photograph 3-4).
  The steps are not clearly marked, do not have handrails and are in an area of low lighting.

You are on Standard Toilet(s) (Lancaster Ballroom). Skip to the next section.

Standard Toilet(s) (Lancaster Ballroom)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on floor -2, ahead and to the left as you enter via the River entrance.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 11m from the River entrance.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 88cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are moderate to good.
  • There is a narrow corridor within the female toilet area which is 71cm wide (photograph 4).
    There is a cloakroom counter within the toilet area which is used for events (photograph 7).
    The counter is 90cm high and there is low lighting in this area.
• Toilet Facilities 2 View
  • The male toilet is located on floor -2, to the right as you enter via the River entrance.
  • There is stepped access to the toilet(s).
  • The standard toilet(s) is/are approximately 4m from the River entrance.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.
  • There is a cloakroom counter within the toilet area which is used for events (photograph 10).
    The counter is 71cm high.

You are on Other Floors (River Entrance Staircase - Floors -3 to -1). Skip to the next section.

Other Floors (River Entrance Staircase - Floors -3 to -1)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left as you enter the River entrance.
  • The stairs are approximately 3m from the River entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are -3, -2, -1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 27cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.
  • This staircase can be used to access the River Room on floor -1, as well as the rest of the hotel facilities, the Lancaster Ballroom on floor -2, and the Lincoln and Manhattan Rooms on floor -3.
    There is a stairlift to overcome the steps which begins at the entrance to the female toilets on floor -2 and ends on floor -1.

You are on Lift (Stair Lift - Floor -2 to Floor -1). Skip to the next section.

Lift (Stair Lift - Floor -2 to Floor -1)

• There is a lift for public use.
• The lift is located at the entrance of the female toilets on floor -2.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 11m (12yd 1in) from the River entrance.
• The lift is a stair lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The floors which are accessible by this lift are -2, -1.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The clear door width is 81cm (2ft 8in).
• The dimensions of the lift are 81cm x 99cm (2ft 8in x 3ft 3in).
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lighting levels in the lift are low to moderate.

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• Comments View
  • A key is needed to access this lift.

You are on Event Room(s) / Space(s) (Lincoln Room). Skip to the next section.

Event Room(s) / Space(s) (Lincoln Room)

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• Access to the Room View
  • The space surveyed was Lincoln Room.
  • Lincoln Room is located on floor -3 of the hotel, to the bottom left of the River Entrance staircase.
  • There is not wayfinding signage for the space.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step-free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 122cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a fixed hearing assistance system available for the room.
  • The hearing assistance system was not tested at the time of the survey.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • There is an accessible route to the Lincoln Room, however, staff will need to assist.
    The route includes taking the Green Lift to the third floor and then taking a staff lift to floor -3 and accessing the room via the Lincoln Room kitchen.

You are on Event Room(s) / Space(s) (Manhattan Room). Skip to the next section.

Event Room(s) / Space(s) (Manhattan Room)

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• Access to the Room View
  • The space surveyed was Manhattan Room.
  • Manhattan Room is located on floor -3 of the hotel, to the bottom right of the River entrance.
  • There is not wayfinding signage for the space.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step-free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 118cm.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • There is an accessible route to the Manhattan Room, however, staff will need to assist.
    The route includes taking the Green lift to the third floor and then taking a staff lift to floor -3 and accessing the Lincoln Room via the Lincoln Room kitchen.
    From the Lincoln Room, guests can then access the Manhattan Room which is opposite.
    The layout of this room can vary depending on the type of event booked.

You are on Standard Toilet(s) (Lincoln and Manhattan Rooms). Skip to the next section.

Standard Toilet(s) (Lincoln and Manhattan Rooms)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on floor -3 of the hotel, to the bottom right of the River entrance staircase.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 1m from the River entrance staircase.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are moderate to good.
  • There is a cloakroom area to the left as you enter the female toilets (photograph 7).
    The height of the cloakroom is 69cm.
• Toilet Facilities 2 View
  • The male toilet is located on floor -3 of the hotel, to the bottom right of the River entrance staircase.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 4m from the River entrance staircase.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.
  • There is a 16cm high step to access the urinals (photograph 10).

You are on Other Floors (River Entrance Staircase - Floor -2 to Floor -1). Skip to the next section.

Other Floors (River Entrance Staircase - Floor -2 to Floor -1)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right as you enter the River entrance.
  • The stairs are approximately 3m from the River entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are -2, -1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.
  • This staircase can be used to access the River Room on floor -1 as well as the rest of the hotel facilities.

You are on Event Room(s) / Space(s) (River Room). Skip to the next section.

Event Room(s) / Space(s) (River Room)

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• Access to the Room View
  • The space surveyed was River Room.
  • River Room is located on floor -1 of the hotel, to the top right of the River entrance staircase.
  • There is wayfinding signage for the space.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step-free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 132cm.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a fixed hearing assistance system available for the room.
  • The hearing loop was not working at the time of testing.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • There are 2 identical entrances into the River Room.
    There is a steep slope at the right hand entrance to the room (photograph 2).
    There is an accessible route to this room, however, staff need to assist.
    The accessible route includes taking the Green lift and then the staff lift to access the River Room from the back.
    The layout of this room may change depending on the type of event.