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Summary

• View information about opening hours.
• Amenities in this building include: a reception.
• Additional amenities in this building include: a ticket counter.
• The most accessible entrance has slight ramps/slopes, doors permanently held open and automatic doors.
• This entrance is the access point from Row E of the Main Car Park, and the Visitor Centre Entrance.
• There is step-free access once inside.
• There is a member of staff available for help and assistance.
• The following are also available: a hearing assistance system which is not signed, a companion/carer discount, facilities for assistance dogs, a large map in the car park and an information board in the car park.
• There are wheelchairs available to borrow in the Visitor Centre.
• At the time of our visit the hearing assistance system was working.
• Toilet and changing facilities available include: standard toilets and an accessible toilet for the use of everyone.
• The toilet with adaptations for disabled people surveyed can be found to the rear left of the Visitor Centre.
• This toilet with adaptations for disabled people is approximately 35m from the Visitor Centre Entrance .
• The standard toilets surveyed can be found to the left of the Visitor Centre.
• There is a separate exit.
• The exit has automatic doors and step-free level access.
• The exit from the Visitor Centre is the access to the Gardens and Lakeside for all visitors.

You are on Parking (Main Car Park). Skip to the next section.

Parking (Main Car Park)

• This site has a car park.
• This is an open air car park with a tarmac surface.
• Parking is free for all users.
• Maps and information boards are available.
• There are more than 30 Blue Badge parking bays.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 416cm.
• There is a hatched zone on both sides and to the rear.
• The nearest Blue Badge bay is 15m from the entry to Trentham Gardens and Shopping Village entry point opposite parking Row E.
• Obstacles from the car park include: bollards with low colour contrast and a visual identification band and dropped kerbs.
• There are parent and child parking bays available.
• There are 3 electric vehicle charging points.
• The dimensions of the electric vehicle charging bay surveyed are 225cm x 475cm.
• There is 1 electric vehicle charging point designated for Blue Badge holders.
• The dimensions of the surveyed electric vehicle charging bay designated for Blue Badge holders are 220cm x 465cm.
• An app is required for electric vehicle charging.
• The nearest Blue Badge electric vehicle charging point is 25m from the entry to Trentham Shopping Village opposite parking Row M.
• There is not a designated drop-off point.
• There are Blue Badge bays in parking Rows E, J and M.
  The size of the bays and hatched zones vary.
  Some bays also have no hatched zone and some only have a hatched zone on one side.

You are on Parking (Garden Centre Car Park). Skip to the next section.

Parking (Garden Centre Car Park)

• This site has a car park.
• This is an open air car park with a tarmac surface.
• Parking is free for all users.
• Maps and information boards are not available.
• There are more than 10 Blue Badge parking bays.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 475cm.
• There is a hatched zone on one side but not to the rear.
• The nearest Blue Badge bay is 55m from the entry point to the Shopping Village.
• Obstacles from the car park include: dropped kerbs and slopes/ramps.
• There are parent and child parking bays available.
• There is not a designated drop-off point.

You are on Parking (Overspill Car Park). Skip to the next section.

Parking (Overspill Car Park)

• This site has a car park.
• This is an open air car park with a compacted gravel surface.
• Parking is free for all users.
• Maps and information boards are not available.
• There are no Blue Badge parking bays available.
• There are not parent and child parking bays available.
• There is not a designated drop-off point.

You are on Equipment and Resources to Borrow. Skip to the next section.

Equipment and Resources to Borrow

• You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.

You are on Route to (Visitor Centre from Main Car Park Row E Blue Badge Bays). Skip to the next section.

Route to (Visitor Centre from Main Car Park Row E Blue Badge Bays)

• From the Main Car Park Row E Blue Badge bays, cross the road to the dropped kerb.
  Continue ahead between the removable bollards, along the path.
  The bollards have a minimum width of 115cm between them.
  Turn right and continue ahead.
  The Visitor Centre is on the left.
• The route to the area is step-free via a slight ramp/slope.
• Path surfaces along the route are tarmac and paving stones.
• The majority of the paths are wide enough for wheelchair users.

You are on Visitor Centre (Trentham Gardens Entrance). Skip to the next section.

Visitor Centre (Trentham Gardens Entrance)

• Access into the area is via slight ramps/slopes.
• The slope is over 150cm wide, with no handrails.
• The door is automatic, opens by sliding and has a low colour contrast with the surrounding walls.
• The width of the door opening is 100cm.
• There is step-free level access around the visitor centre.
• The majority of aisle widths are over 150cm.
• There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the visitor centre.
• Some of the flooring is smooth and even.
• Where the flooring is not smooth or even, this is due to carpet.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• There is step-free level access to the counter.
• The height of the counter is 110cm.
• There is a low level section at a suitable height for a wheelchair user.
• The counter is placed in front of a patterned background.
• The counter has a hearing assistance system which is not signed.
• The hearing assistance system was tested and working at the time of the survey.
• Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
• There is background noise here which varies, depending on the time of day.
• Lighting levels are moderate to good.
• The exit door is automatic, opens by sliding and has a low colour contrast with the surrounding walls.
• The width of the exit door opening is 101cm.

You are on Toilet with Adaptations (Visitor Centre - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Visitor Centre - Left Hand Transfer)

• This toilet is located externally, to the left rear of the building.
• Access into the toilet is via a slight ramp/slope.
• The slope is between 75cm and 150cm wide, with no handrails.
• This toilet is approximately 35m from the Visitor Centre Entrance.
• There is pictorial signage on or near the door.
• The door is manual, opens outwards and has a medium colour contrast with the surrounding walls.
• The width of the toilet door opening is 107cm.
• The door has a lever twist lock.
• The dimensions of the cubicle are 175cm x 180cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 155cm from the side of the toilet pan to the wall.
• There is a lever flush on the non transfer side.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the left side of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
• The height of the toilet seat above floor level is 48cm.
• The height of the toilet roll holder is 102cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 74cm.
• The height of the soap dispenser is 110cm.
• The height of the hand dryer is 85cm.
• The height of the baby change is 90cm.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• There is not a shelf.
• The cubicle has: a nappy/incontinence items bin, a sanitary bin and a padded back rest for seat.
• The cubicle does not have a full length mirror.
• There are coat hooks in the toilet at 134cm and 175cm from the floor.
• The following have a high colour contrast with their surroundings: the floor, all grab rails, the internal door and the dropdown rail.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• Lighting levels are moderate to good.

You are on Standard Toilet (Visitor Centre). Skip to the next section.

Standard Toilet (Visitor Centre)

• Access into the toilet is via a slight ramp/slope.
• The slope is between 75cm and 150cm wide, with no handrails.
• The door is manual, opens outwards and has a medium colour contrast with the surrounding walls.
• The width of the door opening is 85cm.
• The male and female standard toilets were surveyed.
• The width of the widest cubicle door opening is 57cm.
• The wash basin tap type is lever mixer.
• Lighting levels are moderate to good.
• There are hand dryers.

You are on Parking (Trentham South Entrance Car Park). Skip to the next section.

Parking (Trentham South Entrance Car Park)

• This site has a car park.
• This is an open air car park with a compacted gravel surface.
• Parking is free for all users.
• Maps and information boards are available.
• Obstacles from the car park include: bollards with low colour contrast and no visual identification band, slopes/ramps and uneven surfaces.
• There are not parent and child parking bays available.
• There is not a designated drop-off point.
• The Blue Badge parking is separate to the main area.
  The Blue Badge parking is accessed through the rear of the car park on the right hand side.
  Follow the track opposite signed as Blue Badge Parking Only, and continue down a sloping track to the Blue Badge parking on the right.
  There are no marked Blue Badge bays.

You are on Route to (from South Entrance Car Park to South Entrance). Skip to the next section.

Route to (from South Entrance Car Park to South Entrance)

• From the car park there is a slight slope to access the track leading to the South Entrance.
  From the Blue Badge parking, follow the sloped rough track back towards the car park and turn right to the entry point.
  The entry point from both has map boards either side.
  Bear left after the signs between the tree trunk bollards, which have minimum width of 190cm width between them.
  Follow the winding path downwards, which runs to the right of the café.
  The ticket counter is on the left and the entrance gate ahead.
• The route to the area is step-free via a slight ramp/slope.
• Path surfaces along the route are compact earth and gravel.
• The majority of the paths are wide enough for wheelchair users.
• There is no accessible shuttle to this area.

You are on Entrance (South). Skip to the next section.

Entrance (South)

• The entrance surveyed is located adjacent to the café and ticket office.
• There is step-free access via slope at the entrance.
• The slight slope is over 150cm wide, with no handrails.
• Features not positioned at a suitable height for a wheelchair user include: the bell.
• There is a single automatic gate which opens away from you.
• The width of the opening is 120cm.
• The gate is operated from within the ticket office.
  There is a bell to exit which is not positioned at a recommended height (above 120cm).

You are on Counter (Ticket - South Entrance). Skip to the next section.

Counter (Ticket - South Entrance)

• There is step-free level access to the counter.
• The height of the counter is 86cm.
• There is not a low level counter at a suitable height for a wheelchair user.
• The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• There is background noise here.
• The counter does not have a hearing assistance system.
• The counter is a window at the side of the entrance gate.
  There is a bell to attract attention which is 145cm high.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Trentham Gardens link (new tab) - click here
• Trentham Shopping Village link (new tab) - click here
• Trentham Trails link (new tab) - click here