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Healthy Bones

Derriford Hospital, Derriford Road, Crownhill , Plymouth, Devon, PL6 8DH

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Access Guide

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Getting To (Healthy Bones)

Drop-off Point (Level 3 Zone B - Courtyard Entrance)

  • The drop-off point is located to the left side of the main hospital building, outside the Level 3 Zone B Courtyard Entrance.
  • The drop-off point is marked/signed.
  • There is not a dropped kerb from the drop-off point.
  • Comments View
    • Please note, due to ongoing building works at the hospital, this may affect parking and drop off points.

Hospital Parking (Blue Badge Parking Only)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only .
    • The car park is located to the right of the main hospital building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 251cm x 490cm (8ft 2in x 16ft 0in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located at the end of car park F that is closest to the hospital main entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 73m (239ft) from the Level 6 Zone A - Main Entrance.
    • There are 2 dementia friendly spaces within the car park.
    • The drop-off waiting time is limited to 30 minutes.
    • There are weather-protection shelters by the drop-off points.
    • This car park is the taxi drop off point for the main entrance.
    • Please note, due to ongoing building works at the hospital, this may affect parking and drop-off points.

Outside Access (Level 3 Zone B - Courtyard Entrance)

  • Entrance Details View
    • This information is for the entrance located to the left side of the main hospital building.
    • There is a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 85cm (2ft 9in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 129cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 149cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
  • Comments View
    • This entrance is open between the hours of 07:00 until 20:00.
    • This entrance gives access to Level 3 Zone B of the main hospital building.
    • Please note, due to ongoing building works at the hospital, this may affect parking and drop off points near this entrance.

Lift (Zone B - Lift 3)

  • There is a lift for public use.
  • The lift is located on Level 3 of the main hospital building in Zone B, along the Zone B main corridor and to the left.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 13m (14yd 8in) from the Level 3 Zone B - Courtyard Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 2, 3, 4, 5, 6 and 7.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The external controls are 115cm high.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 128cm (4ft 2in).
  • The dimensions of the lift are 160cm x 284cm (5ft 3in x 9ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Department / Service (Healthy Bones)

  • Department / Service Access View
    • Healthy Bones is located on Level 2 of Zone B.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 123cm (4ft).
    • There is a door release button when exiting.
    • The height of the door release button is 112cm (3ft 8in).
    • There is level access throughout the department/service.
    • Staff can provide assistance with using any manual doors within the department/service.
    • There is no clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a main reception, a waiting room/area, a consultation room and standard toilet facilities.
    • There are 1 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on Level 3 in Zone B.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located on Level 3 in Zone B.

Reception (Healthy Bones)

  • Reception View
    • The reception point is located on Level 2 of Zone B.
    • The reception point is approximately 4m (4yd 1ft) from the Healthy Bones department entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is a bell to attract attention.
    • The bell is not at a suitable height for a wheelchair user.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.
    • No tables are permanently fixed.

Waiting Room / Area (Healthy Bones)

  • There is a waiting room / area.
  • The waiting room / area is approximately 4m from the Healthy Bones department entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 82cm (2ft 8in).
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 36cm.
  • The surface height of the highest table is 71cm.
  • The tables do contrast visually with the floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Imaging Room (Bone Densitometry)

  • This section describes the Bone Densitometry Room(s), located on the department corridor.
  • There is / are 1 Bone Densitometry Room(s) available.
  • The name / number of the room surveyed was; Bone Densitometry.
  • This room is not accessed via a changing room.
  • Changing Room View
    • The door opens inwards.
    • The door is not push pad activated.
  • Imaging Room View
    • There is step free access into the imaging room.
    • The imaging room is approximately 10m from the reception.
    • The imaging room is approximately 10m from the main waiting area.
    • The door opens inwards.
    • The door is not push pad activated.
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) may be difficult for some to open.
    • A member of staff is available to assist with opening the door if required.
    • The width of the door is 86cm.
    • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
    • The type of flooring is vinyl/laminate.
    • There is a bed / couch.
    • The bed / couch is not adjustable.
    • The room does not have background music playing.
    • There is not a red flashing fire alarm beacon within the imaging room.
    • The lighting levels in the imaging room are good.

Standard Toilet(s) (Shared)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located on the Healthy Bones department corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 17m from the Healthy Bones department entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is medium.
    • The colour contrast between the internal toilet door(s) and wall(s) is medium.
    • The colour contrast between the walls and floor is high.
    • The toilet seats have a high visual contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basin and to the right.
    • Lighting levels are good.