You are on Getting To (Physiotherapy). Skip to the next section.

Getting To (Physiotherapy)

• Physiotherapy is located on Level 7 of Zone E.
• Physiotherapy is approximately 18m from the Zone E - Lifts 14 and 15.
• From the Blue Badge Parking Only car park, the route to the Level 6 Zone A - Main Entrance includes a slight downwards slope and bollard with a visual identification band that has good colour contrast.
• View further information about parking at the hospital (opens new tab)
• Access to Physiotherapy is via the Level 6 Zone A - Main Entrance.
• Enter through the Level 6 Zone A - Main Entrance and continue ahead.
  Turn right after the restaurant and proceed until the Zone E - Lifts 14 and 15 are on the left.
  Take the lift to Level 7.
  Exit the lift lobby and turn right down the main corridor.
  Physiotherapy is on the left hand side.
• View further information about entrances (opens new tab)
• There is step free access, via lift, to Physiotherapy.
• The most accessible route includes manual doors which are held open.
• Some flooring is shiny .
• There are resting areas along the route.
• Wayfinding signage is not provided.
• The following toilet facilities are available along the route; a changing places facility and accessible toilet (with transfer on both sides).
• View information about accessible toilet facilities in public areas (opens new tab).
• View information on getting to and around the hospital (opens new tab)

You are on Hospital Parking (Blue Badge Parking Only). Skip to the next section.

Hospital Parking (Blue Badge Parking Only)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only .
  • The car park is located to the right of the main hospital building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 251cm x 490cm (8ft 2in x 16ft 0in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located at the end of car park F that is closest to the hospital main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
  • Parking is free for Blue Badge holders.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 73m (239ft) from the Level 6 Zone A - Main Entrance.
  • There are 2 dementia friendly spaces within the car park.
  • The drop-off waiting time is limited to 30 minutes.
  • There are weather-protection shelters by the drop-off points.
  • This car park is the taxi drop off point for the main entrance.
  • Please note, due to ongoing building works at the hospital, this may affect parking and drop-off points.

You are on Outside Access (Level 6 Zone A - Main Entrance). Skip to the next section.

Outside Access (Level 6 Zone A - Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the main hospital building.
  • There is not a drop-off point at this entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 103cm (3ft 4in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 86cm (2ft 9in) .
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 147cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 157cm.
• Ramp/Slope Details View
  • The ramp/slope is located leading up to the entrance, as well as in between the first and second set of doors.
  • The ramp/slope gradient is slight.
  • The lighting levels at the ramp/slope are moderate to good.
• Lift Details View
  • There is a taxi pick up point at this entrance.
  • This entrance is open between the hours of 06:00 and 21:00.
  • After these hours, a security guard lets people in and out.
  • This entrance gives access to Level 6 Zone A of the main hospital building.
  • Please note, due to ongoing building works at the hospital, this may affect parking and drop-off points near this entrance.

You are on Lift (Zone E - Lifts 14 and 15). Skip to the next section.

Lift (Zone E - Lifts 14 and 15)

• There is a lift for public use.
• The lift is located on Level 6 of the main hospital building in Zone E, to the right of the main concourse, behind PALS.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 34m (37yd 7in) from the Level 6 Zone A - Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 4, 5, 6, 7, 8, 9, 10, 11 and 12.
• There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 147cm x 256cm (4ft 10in x 8ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There is no access to Level 3 or wards on Levels 4 and 5 from these lifts.
  • There is no access to Erme, Fal, Moorgate, Pencarrow, Penrose, Postbridge, Lyd, Lynher, Meavy or Maternity.
  • Please use Zone A - Main Lift Bank for access to these wards.

You are on Department / Service (Physiotherapy). Skip to the next section.

Department / Service (Physiotherapy)

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• Department / Service Access View
  • Physiotherapy is located on Level 7 of Zone E.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 160cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 110cm (3ft 7in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • Staff can provide assistance with using any manual doors within the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms, treatment rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • There are 7 consultation/treatment rooms in this department/service.
  • A hearing assistance system is available.
  • The type of system is a fixed loop.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 05/09/2024.
  • The hearing assistance system was working at the time of testing.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.
• Comments View
  • Only one door is permanently held open, the other door is closed and may be difficult to open.

You are on Reception (Physiotherapy). Skip to the next section.

Reception (Physiotherapy)

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• Reception View
  • The reception point is located in front of the Physiotherapy department entrance.
  • The reception point is approximately 1m (3ft 3in) from the Physiotherapy department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 04/09/2024.
  • The hearing assistance system was working at the time of testing.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Waiting Room / Area (Physiotherapy). Skip to the next section.

Waiting Room / Area (Physiotherapy)

• There is a waiting room / area.
• The waiting room / area is approximately 8m from the Physiotherapy entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Consultation / Treatment Room (Respiratory Room). Skip to the next section.

Consultation / Treatment Room (Respiratory Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Respiratory Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 79cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Quiet Cubicle). Skip to the next section.

Consultation / Treatment Room (Quiet Cubicle)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Quiet Cubicle.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Fitness Suite (Gymnasium). Skip to the next section.

Fitness Suite (Gymnasium)

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• Access to Fitness Suite View
  • The fitness suite is located straight ahead at the rear of the department.
  • There is level access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors are double.
  • The door(s) may be difficult to open.
  • The opening is 152cm (4ft 12in) wide.
• IFI Accredited Fitness Suite View
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Fitness Suite (General) View
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Consultation / Treatment Room (Consultation Room). Skip to the next section.

Consultation / Treatment Room (Consultation Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consultation Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Standard Changing Cubicle / Room (Female Patient Change). Skip to the next section.

Standard Changing Cubicle / Room (Female Patient Change)

• The changing cubicle/room is located on the main department corridor.
• The changing cubicle/room is 15m from the waiting room/area.
• There is step-free access to the changing cubicle/room.
• The door(s) open(s) away from you (push).
• The door(s) for the room is/are not push pad activated.
• The door(s) is/are single width.
• The door(s) has a closer and maybe difficult for some to open.
• The width of the door opening is 75cm.
• The type of flooring in the room is vinyl/laminate.
• There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There is a bench seating in the cubicle/room.
• There is a/are coat hook(s) available.
• There is a/are coat hook(s) 170cm from the floor.
• There is not an emergency alarm in the changing cubicle/room.
• The lighting levels are good.

You are on Washroom (Female Patient Change - Shower Room). Skip to the next section.

Washroom (Female Patient Change - Shower Room)

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• Washroom Details View
  • The washroom surveyed has a shower.
  • There is/are 1 washroom(s) of this type in the department.
  • The washroom surveyed is located within the female patient change.
  • The washroom surveyed is approximately 23m from the Physiotherapy department entrance.
  • There is step free access to the washroom surveyed once inside the department.
  • This washroom is female.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 63cm (2ft 1in).
  • The dimensions of the washroom are 102cm x 160cm (3ft 4in x 5ft 3in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 162cm from the floor.
  • There is not a mirror.
  • There is not a wash basin.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • The washroom does not have a non-slip floor.
• Shower Details View
  • There is not a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • There is no seat for the shower.
  • There are not wall-mounted grab rails available for the shower.
  • The shower area is accessed via a medium step.
• Colour Contrast and Lighting View
  • The visual contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are moderate to good.

You are on Toilet with Adaptations (No Transfer Space). Skip to the next section.

Toilet with Adaptations (No Transfer Space)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the main Physiotherapy department corridor.
  • This accessible toilet is approximately 8m from the Physiotherapy department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 76cm (2ft 6in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 378cm (4ft 11in x 12ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 136cm from floor level.
  • The lighting levels are good.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There are dropdown rails on both sides of the toilet.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 128cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 91cm (2ft 12in).
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Female Patient Change). Skip to the next section.

Standard Toilet(s) (Female Patient Change)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located in the female patient change.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 18m from the Physiotherapy department entrance.
  • There is written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • The toilet seats have a high visual contrast.
  • It was not possible to access the male toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin and to the right.
  • Lighting levels are good.