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Shrek's Adventure

Riverside Building, County Hall , Westminster Bridge Road, Lambeth, London, SE1 7PB

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About this venue

Shrek’s Adventure London is a walk through experience using 10 immersive sets with live actors playing well known characters from the Shrek films.  The experience is child focussed and invites then to be the hero as they are given a mission to find Shrek via a journey through Far Far Away to find the green ogre before escaping  back to London.

Access Guide

Show Easy Read

Introduction - Shrek's Adventure

  • Shrek’s Adventure London is a walk through experience using 10 immersive sets with live actors playing well known characters from the Shrek films.  The experience is child focussed and invites then to be the hero as they are given a mission to find Shrek via a journey through Far Far Away to find the green ogre before escaping  back to London.

Accessibility Information

  • General Information
  • The majority of the facilities are designed to be fully accessible for disabled guests however it may not be possible for all guests to access the Magic Bus Ride. It is also important that any wheelchair users or guests with special requirements book with our Merlin Contact Centre (0871 221 2837* or 0333 321 2001) or in person at our box office to ensure the relevant facilities are available during their visit.
  • The attraction is an interactive, 4D experience and to this end, we use a range of effects throughout. This will include loud noises, flashing lights, group participation and intimate sets.
  • Wheelchair users
  • It is advisable for wheelchair users to book the tour in advance. Carers get in free. Please contact the venue for more information.
  • Shrek's Adventure advise that Wheelchairs must not be over 68cm (27 inches) wide due to the tour involving navigating some tight angles.
  • Due to fire evacuation procedures Shrek's Adventure are only to admit one wheelchair user per hour.

  • Photosensitive epilepsy
  • There are shows and areas of Shrek’s Adventure that contain strobe lighting which may affect those suffering from photosensitive epilepsy. It is recommend speaking to a member of the team before you enter and begin your tour so a member of staff can fully brief you on locations strobe lighting is used.
  • Claustrophobia
  • The tour use lifts within our attraction to take guests from the ground to first floor. This lift journey lasts approximately 10 seconds. Should you wish to bypass the lift, please let a team member know when you arrive, the alternative route involves stepped access from The Queen's Walk. The tour also has a mirror maze just after Game Show which some guests may find uncomfortable. If this is the case, please speak to the actor and advise them that you would like to bypass the maze.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

South Bank Public Car Parks

  • This section provides information about a number of public cars parks around South Bank.
    For more information about access and parking charges please visit the individual car parks.
    South Bank is located in the congestion charging zone.

Outside Access (Box Office Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building on the right, off The Queen's Walk.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 156cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Counter (Box Office)

  • Counter View
    • The counter is located to the right as you enter via the Box Office entrance.
    • The counter is approximately 12m (13yd 4in) from the Box Office entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is not a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 85cm.
    • There is not sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
    • The type of flooring in this area is vinyl.
  • Comments View
    • At the time of surveying the lowered section was not in use.

Self-Service Ticket Machines

  • There are 5 self-service ticket machines located just beyond the box offices.
  • The highest point of the touchscreen is 175cm.
  • The height of the card payment is 87cm.
  • Information on the touchscreen can be displayed in English, French and German.

Outside Access (Ticket Holders Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building to the left, off The Queen's Walk.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 156cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Attraction Queue

  • The queue for the attraction is located ahead as you enter from the ticket holders entrance and just beyond the Box Office Counter.
  • There is a compulsory bag check desk located at the start of the queue.
  • The width of the queue is usually 115cm, however it may vary.
  • Along the queue there is a ramp.
  • The width of the ramp is 150cm.
  • There is a slight gradient along the ramp.
  • There are level landings along the ramp at regular intervals.
  • There are handrails on both sides of the ramp.
  • At the top of the ramp there is a queue leading to the lift to the start of the attraction.
  • The surface along the queue is vinyl.
  • The lighting along the queue varies.
  • There is background noise played in the queuing areas.

Lift (Attraction Queue to Departure Gallery - Standard Lift)

  • There is a lift for public use.
  • The lift is located just beyond the queue.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Attraction Queue to Departure Gallery.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 120cm x 215cm (3ft 11in x 7ft 1in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • There is not a hearing loop system.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • The lift is operated by a member of staff.
    • There are background noises within the lifts.

Accessible Toilet(s) (Departure Gallery)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the right after you exit the lift, just before the departure gallery.
    • This accessible toilet is approximately 5m (5yd 1ft) from the lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens inwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 157cm x 200cm (5ft 2in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 140cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Standard Toilet(s) (Departure Gallery)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right after you exit the lift, just before the departure gallery.
    • The female and male toilets are approximately 5m (5yd 1ft) from the lift.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • The lowered urinal does not contrast visually with the wall.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Attraction Space(s) (Departure Gallery)

  • Entrance / Opening View
    • There is a lift with an opening door width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening, via lift.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is carpet, vinyl and wood.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is a photo opportunity with Shrek and Fiona located at the start of the Departure Gallery.
      There is a queue to the photo opportunity.
      The width of the queue is over 75cm. After the photo opportunity there is talk from a Shrek Tour Guide about the tour.
      Along the Departure Gallery there are portraits of famous characters from the Shrek Films.
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There are double, automatic doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.

Counter (Cloakroom and Snacks/Drinks)

  • Counter View
    • The counter is located just before the Shrek and Fiona Photo opportunity.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are low to moderate.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.

Attraction Space(s) (Magic Bus Depot)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There are double, automatic doors with an opening width of 75cm+ for access to this area/attraction.
    • There is ramped/sloped access at this entrance/opening.
    • There is a ramp/slope located just beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The lighting levels at the ramp/slope are low to moderate.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is rubber.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
    • There is a talk and video with Princess Fiona in the Magic Bus Ride Depot.
      After the talk staff handle out 3D glasses for the Magic Bus Ride.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is clearly signed internally.
    • There is a single, permanently held open door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Magic Bus Ride)

  • Entrance / Opening View
    • The entrance/opening is clearly signed.
    • There is a single, permanently held open door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is rubber.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • The Magic Bus is a 4D cinema experience that includes water sprays, air blasts, fog and aromas. You should not experience this section of the tour if you suffer from any disorder or condition that may be affected by any of the above, or if you have an overly sensitive nose and don’t like the smell of swamps.
      The bus is not suitable for guests who suffer from the following conditions; Epilepsy
      Motion sickness
      If you have a heart condition or if you are fitted with a pacemaker
      Asthma
      Any other chronic illness.
      There is a 19cm step onto the rows of seating on the bus. There is space next to the bus for wheelchair users.
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, permanently held open door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Shrek's Swamp)

  • Entrance / Opening View
    • The entrance/opening is clearly signed.
    • There is a single, permanently held open door with an opening width of 75cm+ for access to this area/attraction.
    • There is ramped/sloped access at this entrance/opening.
    • There is a ramp/slope located just beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The lighting levels at the ramp/slope are low to moderate.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • The type of flooring in the attraction space is rubber.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is a performance by actor in the area which may include loud noises, flashing lights and group participation.
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is clearly signed internally.
    • There is a single, automatic door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Fortune Teller)

  • Entrance / Opening View
    • The entrance/opening is clearly signed.
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • The type of flooring in the attraction space is vinyl.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is a performance by an actor in the area which may include loud noises, flashing lights and group participation.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, automatic door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.

Attraction Space(s) (Poison Apple Pub)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • The type of flooring in the attraction space is cobbled.
    • There are seating available within the attraction space.
    • There are stools available.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is a performance by an actor in the area which may include loud noises, flashing lights and group participation.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, automatic door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is ramped/sloped.
    • There is a ramp/slope located at the rear of the Poison Apple Pub.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The lighting levels at the ramp/slope are low to moderate.

Attraction Space(s) (Wheel of Torture)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
    • There is a ramp/slope located in front of the entrance.
    • There is a ramp with a very easy incline.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • The type of flooring in the attraction space is stone.
    • There are seating available within the attraction space.
    • There are seats with armrests on both sides.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is a performance by an actor in the area which may include loud noises, flashing lights and group participation.
      The attraction is interactive.
      There are two wheelchair spaces at the front of the rows of seating.
      There is step-free access to four seats.
      There are 1 to 2 clearly marked steps to the majority of seating.
      The seats may move suddenly during the performance.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There are double, automatic doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Mirror Maze)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is vinyl.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is step-free access throughout the Mirror Maze, caution is advised to avoid walking into the Mirror Walls.
      For visitors who suffer from Claustrophobia they may find the Mirror Maze uncomfortable. If this is the case, please speak to the actor and advise them that you would like to bypass the maze.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, automatic door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Sleeping Beauty)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is rubber.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is a performance by an actor in this area which may include loud noises, flashing lights and group participation.
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is clearly signed internally.
    • There is a single, automatic door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Muffin Man)

  • Entrance / Opening View
    • The entrance/opening is clearly signed.
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • The type of flooring in the attraction space is stone.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
    • There is a performance by an actor in the area which may include loud noises, flashing lights and group participation.
      There is a small step up to the cooking pot.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, automatic door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Magic Portal)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • The type of flooring in the attraction space is vinyl.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is a performance by an actor in this area which includes loud noises and flashing lights.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, permanently held open door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Rumpelstiltskin Prison)

  • Entrance / Opening View
    • The entrance/opening is clearly signed.
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • The type of flooring in the attraction space is stone.
    • There are seating available within the attraction space.
    • There is bench seating available.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is a performance by an actor in this area which includes loud noises, flashing lights and group participation.
      There are spaces for wheelchairs users next to the benches.
      There may be sudden movement on the benches during the performance.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, automatic door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Arrivals Corridor)

  • Entrance / Opening View
    • The entrance/opening is clearly signed.
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • The type of flooring in the attraction space is carpet and wood.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • No exhibits/attractions can be audio described.
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
    • Along the Arrivals Corridor on the walls there are portraits of character from the Shrek movies.
      At the end of the corridor there is a photo opportunity with Shrek.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There are double, permanently held open doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Arrivals Hall)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There are double, permanently held open doors with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • The type of flooring in the attraction space is wood.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
    • The arrivals hall has a number of photo opportunities, games and activities from other DreamWorks movies including Madagascar, Kung Fu Panda and How to Train Your Dragon.
  • Exit View
    • Visitors exit via a lift.

Counter (Photo Collection Desk)

  • Counter View
    • The counter is located just beyond the Arrivals Hall.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are low to moderate.
    • The height of the counter is high (110cm+).
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 95cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is wood.

Lift (Arrivals Hall to Gift Shop and Exit - Standard Lift)

  • There is a lift for public use.
  • The lift is located just beyond the photo collection desk.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Arrivals Hall to Gift Shop and Exit.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 120cm x 215cm (3ft 11in x 7ft 1in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • There is not a hearing loop system.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • The lift is operated by a member of staff.
    • There are background noises within the lift.

Getting To (Gift Shop and Exit)

  • Access View
    • The information below describes the access along the route between the lift and Gift Shop and Exit.
    • There is step-free access along the route.
    • The ramp leads down into the Shrek Gift Shop.
  • Circulation View
    • There are doors located along this section of the route which have to be opened manually.
    • The type of flooring along this section of the route is vinyl.
    • There is some flooring along this section of the route which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided corridors/walkways along this section of the route.
    • There is good colour contrast between the walls and floor along the majority of this section of the route.
    • The lighting levels are low to moderate.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • There is background music/noise along this section of the route.
    • There is not a hearing assistance system in the public areas of the building.

Shop (Gift Shop)

  • Inside Access View
    • There is step free access to the majority of the venue/service.
    • There is room to manoeuvre within the majority of the shop.
    • The majority of aisle widths are not 150cm+.
    • The aisle widths range between 85cm and 140cm.
    • There is a clear accessible route to the till(s)/counter(s).
    • The height of the till/counter is 90cm.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.
    • There are windows, TVs, glazed screens or mirrors behind the till point(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • There is a hearing assistance system available at the till(s)/counter(s).
    • There is a seat/chair available.
    • The type of flooring in the shop is laminate.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are varied.

Exit (Gift Shop)

  • Exit View
    • This information is for the exit located next to the checkout.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 156cm.

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