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Hever Castle - Moat Café

Hever Road, Edenbridge, Kent, TN8 7NG

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Access Guide

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  • There is onsite parking available here with designated Blue Badge parking.
  • The most accessible entrance has: a slight ramp/slope and manual doors.
  • There is step free access once inside.
  • Toilet and changing facilities available include: an accessible toilet for the use of everyone and step free standard toilets.
  • This accessible toilet is approximately 25m from the main entrance.
  • This venue also has the following available: seating.


  • This venue has a car park .
  • This is an open air car park with a loose chippings surface.
  • Parking is free for all users.
  • There are 4 Blue Badge parking bays.
  • The nearest Blue Badge bay is 250m from the entrance.
  • Potential obstacles between the Blue Badge parking and the entrance include uneven surfaces, loose chippings, slopes/ramps and a squeeze or offset gap.
  • There is not a designated drop-off point.

Public Transport

  • There is a bus stop within approximately 150m of the venue.
  • The nearest train station is Hever.
  • Hever Station is approximately 1.1 miles away.


  • There is ramped/sloped access at this entrance.
  • There is a slope with a slight gradient and a width of at least 150cm .
  • The slope does not have handrails.
  • There are double manual doors which are permanently held open.
  • The width of the opening is 176cm.
  • There is not a second set of doors.

Eating and Drinking

  • This is a café which serves hot and cold meals and snacks.
  • There is step-free access.
  • There is a counter where food and drink can be ordered, a buffet counter and staff can provide assistance.
  • Menu types include; written wall menus and counter menus.
  • Menus are easy to read.
  • The following are available here: drinking straws, takeaway cups, takeaway cutlery and a portable card machine for payment.
  • There may be background noise here.
  • There is not a low level counter at the recommended height for wheelchair users.
  • The seating area has: room for a wheelchair user, tables which are accessible to wheelchair users and chairs without armrests.
  • The seating area does not have: a priority table.
  • There are some tables which are at a recommended height for wheelchair users.
  • Some flooring in the area is smooth and even.
  • The flooring surface is not smooth and even due to gravel.

Accessible Toilet (Right Hand Transfer)

  • There is step-free access into the accessible toilet.
  • There is a manual door which opens outwards and has a good colour contrast.
  • The door has a twist lock.
  • The width of the accessible toilet door opening is 87cm.
  • The dimensions of the cubicle are 152cm x 210cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the seat.
  • The lateral transfer space is 73cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the transfer side.
  • The following grab rails are available: a vertical grab rail on the transfer side, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the non transfer side and a horizontal grab rail on the door.
  • There is a dropdown rail on the transfer side.
  • Lighting levels are low in the cubicle.
  • The following have a good colour contrast with their surroundings: the internal door and some grab rails.
  • The following have a less clear colour contrast with their surroundings: some grab rails, the dropdown rail, the floor and the toilet seat.
  • There a pull cord emergency alarm but it is not at a recommended height for a seated user.
  • The cubicle also has: a nappy/incontinence items bin, a sanitary bin and a padded back rest for seat.
  • The wash basin tap type is lever mixer.
  • The following fixtures are at the recommended height: the toilet seat, the toilet roll holder and the soap dispenser.
  • The following fixtures are not at a recommended height: the wash basin, hand dryer and the baby changing facility.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
  • The following fixtures cannot be reached from the toilet seat: hand dryer.

Standard Toilet(s)

  • There is step-free access into the toilet(s).
  • The male standard toilet was surveyed.
  • There is also a female toilet in the same location.
  • The wash basin tap type is sensor.
  • There is a baby change facility which is not at a recommended height.

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