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Jacobite Cruises - Clansman Harbour

Clansman Harbour, A82, Loch Ness, Inverness, IV3 8LA

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Access Guide

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Introduction

  • Services / facilities within the grounds include shared parking, quayside ticket office, waiting area, gangway, The Clansman Hotel, restaurant and shop.
  • Loch Ness by Jacobite have a variety of cruise and tour options.
    The Contemplation Cruise departing from Dochgarroch Lock is wheelchair accessible. Contemplation is a 2 hour round trip starting from Dochgarroch along the Caledonian Canal and Loch Ness with views of Urquhart Castle.
    The Inspiration Cruise is a 50 minute round trip from Clansman Harbour on Loch Ness with views of Urquhart Castle. It is not suitable for wheelchair users.
    The Freedom Cruise is a 2.5 hour round trip from Clansman Harbour on Loch Ness and includes a 50 minute cruise on Loch Ness and a 1 hour visit to Urquhart Castle. It is not suitable for those with mobility issues.
    The Temptation Tour is a 3hr coach, cruise and castle combination departing from Inverness bus station. This tour is run in partnership with D&E Coaches. This tour is not suitable for wheelchair users or those with mobility impairments.
  • Departure points are Dochgarroch Lock and The Clansman Harbour. Clansman Harbour is not accessible for wheelchair users and is not recommended for those who have a walking disability.
    Dochgarroch Lock is the most accessible boarding location for the cruises. Assistance dogs only are permitted to enter Urquhart Castle and grounds.
  • Dochgarroch Loch link (new tab) - click here.
  • Jacobite Maverick link (new tab) - click here.
  • Jacobite Warrior link (new tab) - click here.
  • Urquhart Castle and Visitor Centre link (new tab) - click here.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Inverness.
  • Comments View
    • The venue is 9 miles from Inverness City centre located on the A82 by the Loch Ness Clansman Hotel.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • This car park is a shared car park with the Loch Ness Clansman Hotel, Restaurant and Shop.
    • The car park is located in front of the Clansman Hotel.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 230cm x 470cm (7ft 7in x 15ft 5in).
    • The route from the car park to the entrance is not accessible to a wheelchair user.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There is no wheelchair access to the harbour from the car park.
    • There are 21 deep steps and a steep ramp down to the harbour.

Access Point (Main Entrance)

  • Access Point View
    • This information is for the access point located in the Clansman Hotel car park.
    • There is an information board/map at this access point.
    • There is stepped access at this access point.
    • There is no gate at this access point.
    • The width of the gap is 90cm.
  • Ramp/Slope View
    • The ramp/slope is located at the end of the access path.
    • The gradient of the ramp/slope is steep.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located just beyond the access point.
    • There is/are 15+ step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There is a low bridge on the footpath to the harbour.

Reception (Ticket Office)

  • The desk/counter is 100m (109yd 1ft) from the access point in the car park.
  • There is not level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • There is not a hearing assistance system.
  • Comments View
    • The ticket window is 99cm high.
    • There is a 5cm high step in front of the hut.

Clansman Harbour

  • Access to the harbour from the car park is by a stepped and steep ramped path. It is not suitable for wheelchair users or those with mobility difficulties.
  • The path has concrete slabs and tarmac. The harbour area has loose chippings.
  • There is a ticket office and covered waiting area with bench seating.

Outside Access (Gangway)

  • This information is for the entrance located at the harbour boat landing.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 120cm (3ft 11in).

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.